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“Deceptive Website”
Review of Erten Konak

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Erten Konak
Ranked #286 of 1,141 Hotels in Istanbul
Certificate of Excellence
Cambridge, Massachusetts
Level Contributor
24 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
“Deceptive Website”
Reviewed May 17, 2011

Oh brother, where do I even begin?

- Don't let the pretty pics on their website fool you. The hotel isn't as glamorous as they make it look.
- According to their website, "this is a residence, which smells history abundantly..." Really? It certainly smells of something, alright! It's not a completely unpleasant smell, but it definitely has that old-building-with-old-facilities smell (which it probably is). I wished I had brought some air freshener.
- Wake up call is utterly unreliable. On our first morning, the wake up call never rang. On the second morning, it was five minutes late. On the third morning--when we were leaving for the airport!!!--it was TWENTY FIVE minutes late. Thankfully, we learned not to rely on it, so we set the alarm on our cell phone.
- Power outage at least 2x during our 3-nights stay. I wonder if it's a regular occurrence.
- The air conditioning only worked sometimes.
- Lastly, weird (and kind of shady) business practice. When we called to make last minute reservations, we were told that they were all booked. But a minute later, upon someone's suggestion, we were able to book via booking.com. We were told that this is a common practice among some hotels in Istanbul. They save some rooms open to hike up the price to someone walking in. (I really hope this isn't true.) The hotel certainly didn't look fully booked during our stay.

Okay, it's not all that bad.
- Good location. Blue Mosque, Aya Sofia, and all the major sites in Sultanahmet are just a few minutes away by foot. (Caveat: it's located in a small street that's kind of deserted and dark at night, so just be extra cautious.)
- We got a fantastic view of the Blue Mosque from our room, though I'm sure not all rooms have that view.
- The facilities were clean, despite the smell.
- The staff was overall very hospitable.

In summary, this hotel cost us the most throughout our stay in Turkey, and sadly, it was the worst. I'm sad we ended our vacation here.

  • Stayed May 2011, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
3 Thank cambridgechica
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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274 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (33)
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English first
Ashby de la Zouch, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed April 23, 2011

Despite its good location just a street away from the Blue Mosque, this hotel is extremely overpriced compared to others and is not accurately described on its website. We first tried to book the cheaper garden suite but they managed to give it to someone else leaving us with no choice but to book a deluxe room at 120 euros a night. We didn't want to pay this much but thought of it as a treat - we were looking forward to the sort of room you see on their website. Unfortunately the photos you see on there are very cleverly taken. There is barely enough room to walk around the bed, let alone put your cases anywhere. We also had no view whatsoever, just walls of other buldings about a metre away from our window - this is despite the website saying all of the rooms look out on to the sea or mosque - make sure you don't get room 204.
Although if you strain your neck and look up you might just be able to see a little bit of sky to see if it's sunny or not.

The worst flaw of this hotel however is the terrible noise from creaking floors. We expected some as it's an old building but it was beyond ridiculous. We had 3 very interrupted nights' sleep, mostly because the people above somehow managed to walk around their bed for hours at a time at any point in the night and as early as 6am. Don't expect a lie in if the people above are going for breakfast at 7. The creaking wouldn't have been half as bad if the vibrating ceiling from people walking above hadn't rattled the ornate light with every step. It was like kitchen plates being rubbed together constantly as it clanged about and it's not just minor creaking noise, it's full on banging and this from average sized people. It was like a herd of elephants and that's no exaggeration. At 1.30am this isn't what you want from a so called 4 star hotel. We complained but nothing was done, what could be done apart from asking the people to stop walking about at stupid times which didn't seem to be asked of them as we continued to lose sleep. We couldn't even rely on the tv to block out the noise as the signal was so poor and there was only one English channel anyway, BBC World, which you can only watch for so long before it starts repeating itself! We ended up having to catch up on sleep after the people above us had gone out for the day which meant we lost time in the city.

Breakfast wasn't great either so we didn't even benefit from this being included in the price. If you wanted a meal in the so called restaurant it wasn't exactly a restaurant but the empty breakfast room. You had to go and find someone at reception to ask for food and I presume they then went and found someone to cook you something.

On the positive, the decor is nice and traditional and the bathroom is great. Staff are friendly and rooms were cleaned well. Location is very good.

All in all, don't believe anything shown or written on their website - the so called gardens are virtually non-existent and are simply walkthroughs. Again, the photos are very deceiving. This a very small but tall hotel, well decorated throughout but I would never risk having constant interrupted sleep when you only have a few days there, especially when there are equally as attractive places in the same area for a cheaper price. We feel well and truly robbed.

Room Tip: Good for a heavy sleeper with little luggage
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  • Stayed April 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Angelwings256
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Spokane, Washington
Level Contributor
33 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed April 12, 2011

I booked my reservation at this hotel before I read the negative reviews and I'm glad I did. True, the walls in this renovated Ottoman-era building are thin and if you stay in a Garden room you may experience more noise than in a room on the upper floors. But, my experience, overall, did not match the experiences of some disgruntled guests. The staff was extremely helpful and went out of their way to make sure all my needs were met, including making several phone calls for me to confirm appointments with a Turkish speaking dance teacher. The Turkish-style breakfast was more than adequate. The yogurt was especially delicious as was the fresh bread that was replenished every morning. My room was considerably larger than other rooms I have had in similarly located and priced Sultaniment area hotels and was well maintained by the housekeeping staff. One oddity was the space age shower that was really small and could have used an instruction manual. This hotel is in easy walking distance of the Blue Mosque, Hagia Sofia, Topkapi Palace and the tramway that will take you to the Grand Bazaar or across the Golden Horn to Taxim Square, Galata Tower and other sights. There are numerous restaurants just around the corner from the hotel. I felt no qualms in walking to and from the hotel after dark. My major complaint is that I booked my room through Booking.com and the price I paid 6 weeks in advance was double what I could have gotten the same room for had I waited until just a few days before my trip.

  • Stayed April 2011, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Mysticdancer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brussels, Belgium
Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed January 20, 2011

The plusses:
The hotel has a very central location
The rooms are lovely furnished and clean
The staff was/ tried to be friendly but their English was very poor
The negatives:
The rooms are small, have very creaky floors and ours had a smelly bathroom.
Breakfast was poor (milk and cheese had gone bad on 2 occasions) en there wasn't much choice.
I would not recommend having lunch or dinner in the hotel either(we had a free voucher, but it was the worst meal we had during our entire stay)

  • Stayed January 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Mie_11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cluj-Napoca
Level Contributor
37 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed December 25, 2010

Four nights of making love as quietly as possible! The walls and floors are thin in this beautiful, well-maintained hotel tucked behind the Blue Mosque. It is cute and charming, with unique Turkish flavor. There are many similarly unique small hotels in the area. This one is a block or two farther behind the Blue Mosque, a little farther from the restaurants, and definitely cheaper but still delivers high value.

The breakfast buffet showed signs of the food being put out a few too many days in a row.

  • Stayed December 2010, traveled as a couple
    • Value
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    • Sleep Quality
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    • Cleanliness
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Helpful?
1 Thank mhaines94108
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Athens, Greece
Level Contributor
57 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
Reviewed November 10, 2010

Service was superb!! Hotels’ staff was extremely helpful at any time.
The hotel itself was a wonderful experience! Small but beautifully decorated rooms, ottoman furniture and a sense of Ottoman Empire’s best at all spaces.
Best value for money hotel I have ever visited in Istanbul
Extra tip: it is indeed also very romantic…

  • Stayed October 2010, traveled on business
    • Value
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Helpful?
3 Thank MaViDouk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
South Yorkshire
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed October 28, 2010

My partner and I have just returned from a 4 night stay at the Erten Konak hotel in Istanbul. We have quite mixed feelings about the hotel, as there are some really good points, but also some bad points about it. On the positive side, the hotel provided a great pick up service and is a fantastic location for seeing all the main sights. The hotel is decorated beautifully and the price includes an average buffet breakfast.
On the negative side the room we were initially given was tiny and quite tatty. There was no room to leave our cases and there was no room to walk around, as the bed took up 90% of the floor space. At the price we paid for the room and the way the rooms were described on the website we were really disappointed. Also the room was really warm and stuffy. We were willing to put up with the size of the room, but were unable to put up with the heat in the room (air conditioning wasn’t working). We therefore asked to be moved to a different room, which we were eventually able to after two days. The new room was larger, but had an unbearably disgusting smell of drains in the bathroom.
At this point we didn't dare to complain again, so we just put up with it. We were not really made to feel welcome and felt uncomfortable when for asking for anything.
We booked this hotel as a treat and feel that we could have got a better hotel for a cheaper price.

  • Stayed October 2010, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank vicky055
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Erten Konak

Property: Erten Konak
Address: Akbiyik Cad. Degirmeni Sk. 8-10 | Sultanahmet, Istanbul 34400, Turkey
Location: Turkey > Istanbul > Sultanahmet
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Restaurant Room Service
Hotel Style:
#204 Luxury Hotel in Istanbul
#229 Family Hotel in Istanbul
#231 Romantic Hotel in Istanbul
Price Range (Based on Average Rates): $
Hotel Class:4 star — Erten Konak 4*
Number of rooms: 16
Official Description (provided by the hotel):
Erten konak is in istanbul historical peninsula, in sultanahmet akbiyik avenue and on the roman and byzantine wall towers. It is a wooden esidence having split aubergine model, composed of 2 houses. Constructed at the beginning of the 20th century, and registered as 2nd class historical building under protection and composed of main residence building and 1 house with identity of sultanahmet erten konak rooms are decorated with antique articles and objects subject to the cencept, which reflects ottoman and turkish life style in the best manner ... more   less 
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Also Known As:
Erten Konak Istanbul
Erten Konak Hotel Istanbul

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