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kutaysi
Sarasota, Florida

It is my 4th or 5th stay at the WOW Hotel. Very satisfactory stays.

5.0 of 5 bubblesReviewed Jul 22, 2017
The location is great, very close to Ataturk Airport. Rooms are large, clean and well equipped. Staff is very efficient and friendly. Price is very good as compare to others in Istanbul or other European cities. Wi Fi offering is another good point. I had a great help from a young concierge with an excellent English and computer skills.
K.T.
Date of stay: July 2017
Room Tip: Stays in several rooms in different times, all were good and quiet
Trip type: Traveled solo
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
WOWIST, Guest Relation Supervisor at WOW Airport Hotel, responded to this review
Responded Jul 25, 2017
Dear kutaysi,

Thank you for having taken the time to share your detailed feedback about your recent stay with other fellow travellers. Thank you for "Five Star" rating.

It is very pleasing to hear that you enjoyed your stay with us in all aspects. The location, your room and wi-fi. Thank you for mentioning our efficient staff. We delighted to hear that we could show to you our hospitality. Your review will certainly keep all our team motivated.

At WOW family our purpose to renew ourselves every day and improve the quality of our services to a higher level. Guest’s satisfaction is very important to us in striving to provide the best service and to enhance quality of our staff’s performance.

We look forward to hopefully welcome you back soon again.

Please, do not hesitate to contact us if we can help you with anything that may make your next stay more enjoyable. Our E-mail is: guestrelation@wowhotelsistanbul.com.

Sincerely,

Elena Liman
Guest Relation Supervisor
WOW Airport Hotel
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviewed June 23, 2017 via mobile

Hotel in close vicinity of Ataturk airport. Very friendly staff. Quick check in. Excellent room service menu. Big room with comfy king size bed. Bathroom equipped with all amenities. Well equipped gym.

Date of stay: December 2016
Trip type: Traveled on business
Thank 198milan
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
WOWIST, Guest Relation Supervisor at WOW Airport Hotel, responded to this reviewResponded July 5, 2017

Dear Amidza,

Let us thank you for taking your time and posting a glowing review regarding your short stay at WOW Airport Hotel. We are happy to read how highly you valued our service and that everything about the hotel has met your expectations!

At WOW family our purpose to renew ourselves every day and improve the quality of our services to a higher level. Guest’s satisfaction is very important to us in striving to provide the best service and to enhance quality of our staff’s performance.

We very much appreciate your kind compliments and recommendation, and look forward to welcoming you all back to stay with us again.

Please, do not hesitate to contact us if we can help you with anything that may make your next stay more enjoyable. Our E-mail is: guestrelation@wowhotelsistanbul.com.

Kind Regards,

Elena Liman
Guest Relation Supervisor
WOW Airport Hotel

Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Reviewed June 12, 2017

Well presented, if unremarkable, airport hotel with no real distinguishing attributes. Good-sized, well-designed room with comfortable bed. Remarkably quiet for an airport hotel. The breakfast buffet is good and the staff is efficient in a somewhat detached manner. That remote attitude applies to all personnel I have dealt with. The notable exception was Elif, a telephone operator I have never seen in person. She was genuinely concerned with my disappointment (see below), empathetic and professional.

The wi-fi offering was a deal breaker.The listing said the wi-fi was available at all parts of the hotel. What it didn't say that the free wi-fi was on low speed and one had to pay to get a higher speed. Leaving aside the unethical aspect, who charges for wi-fi nowadays? The management should understand that wi-fi is now a part of the core lodging product not an augmentation. 24-hour communication is an essential feature of modern living. There was a day when colour TVs attracted a higher rate, but today who would dare to charge extra for the room because it has flat large screen and an amazing sound system? Wi-fi is the same and it is only in Europe this fact is not absorbed yet. I've had better internet connection in backpackers in Western China. The hotel's offering was insulting and if it were stated on its listing I'd have avoided the place on principle.

It was the weekend. The restaurant of the hotel along with its five-star twin across the road were closed. The restaurant facing the hotel (the only restaurant available unless you took a taxi to somewhere else) was average in quality and unconscionably expensive.

In most major airports of Europe and Asia, one is captive of a single hotel if on transit or wants to stay at the airport for another reason. Not so in Istanbul. Wow has at least four competitors all within the reach of a shuttle ride. Neither the rates nor the offering distinguishes it. Management should take note.

Date of stay: May 2017
  • Trip type: Traveled solo
    • Location
    • Cleanliness
    • Service
1  Thank Ruhi Y
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
WOWIST, Guest Relation Supervisor at WOW Airport Hotel, responded to this reviewResponded June 19, 2017

Dear Ruhi Y,

Thank you for staying at WOW Airport Hotel and posting your feedback about it. We very much value your constructive feedback as this allow us to identify points of improvement to further enhance the overall hotel experience for each and every one of our Guests.

We are very sorry that some aspects of your experience did not meet your expectations and you rated our hotel with "three" star. Your comments about wi-fi have been taken into serious consideration and will be reviewed with related department and Management.

At WOW family our purpose to renew ourselves every day and improve the quality of our services to a higher level. Guest’s satisfaction is very important to us in striving to provide the best service and to enhance quality of our staff’s performance.

Hope you will give us another opportunity to welcome you back and prove that we can serve you better.

Please, do not hesitate to contact us if we can help you with anything that may make your next stay more enjoyable. Our E-mail is: guestrelation@wowhotelsistanbul.com.

Best Wishes,

Elena Liman
Guest Relation Supervisor
WOW Airport Hotel

Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Reviewed June 9, 2017 via mobile

We were there with my colleagues to meet our customer for final negotiation and contract signature. Two days meeting with the problem to bring our heavy and voliminous products into the meeting room. Everything has been perfectly arranged timely. All the hotel accomodation has been superlative, good food at the restaurant, relaxing visits at the spa, and everything perfectly dressed by the friendly and discrete assistance of the hotel personnel.
I rate this experience as excellent. No doughts that next time we'll come back again here!
Last but not least, they have a rarity now in the world, smoking rooms!

Date of stay: June 2017
Trip type: Traveled on business
Thank pietrorizzo6
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
WOWIST, Guest Relation Supervisor at WOW Airport Hotel, responded to this reviewResponded June 19, 2017

Dear Pietro R,

Thank you very much for choosing to stay with us for your recent visit to Istanbul as well as for writing your comments on your stay. It is always a pleasure for us to hear from satisfied Guests like yourself and we are pleased to hear that you consider us a great Conference & Airport hotel with easy access to the airport.

Thank you for mentioning our staff, we have made sure to pass on your appreciation. Your review will certainly keep all our team motivated. Your comments are very encouraging for our team who always do their best to provide the guests with excellent service.

At WOW family our purpose to renew ourselves every day and improve the quality of our services to a higher level. Guest’s satisfaction is very important to us in striving to provide the best service and to enhance quality of our staff’s performance.

We will be more than happy to welcome your again at our hotel.

Please, do not hesitate to contact us if we can help you with anything that may make your next stay more enjoyable. Our E-mail is: guestrelation@wowhotelsistanbul.com.

Best Regards,

Elena Liman
Guest Relation Supervisor
WOW Airport Hotel

Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Reviewed June 4, 2017 via mobile

My second stay at this hotel as its just a couple of minutes drive from Attaturk Airport. Was not very happy with it on my last stay about 2 years ago, but must say its a lot nicer this time. My non smoking room on the third floor was spacious and clean, staff were friendly and understood English and breakfast was very nice with a good selection of options. Ordered room service for dinner and it was good.

Date of stay: June 2017
Trip type: Traveled on business
1  Thank Dima A
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
WOWIST, Guest Relation Supervisor at WOW Airport Hotel, responded to this reviewResponded June 7, 2017

Dear Dima A,

Thank you for choosing WOW Airport Hotel for your stay and posting a feedback about your stay. It is very pleasing to hear that you had a wonderful stay with us.

We are really glad, that everything about the hotel has met your expectations! At WOW family our purpose to renew ourselves every day and improve the quality of our services to a higher level. Guest’s satisfaction is very important to us in striving to provide the best service and to enhance quality of our staff’s performance.

Please, do not hesitate to contact us if we can help you with anything that may make your next stay more enjoyable. Our E-mail is: guestrelation@wowhotelsistanbul.com.

Best Regards,

Elena Liman
Guest Relation Supervisor
WOW Airport Hotel

Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Reviewed May 28, 2017

This hotel is only about 1 km away from Attaturk Airport. Very convenient for stop over flights. I stayed a night there and found the hotel to be comfy and the bathroom was immaculate. Had a good night's sleep.

Date of stay: July 2016
3  Thank IbnbatutaEngland
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
WOWIST, Guest Relation Supervisor at WOW Airport Hotel, responded to this reviewResponded June 1, 2017

Dear IbnbatutaEngland,

Thank you for choosing WOW Airport Hotel for your stay and posting a feedback about your stay. It is very gratifying to know that you were so satisfied with your accommodation.

At WOW family our purpose to renew ourselves every day and improve the quality of our services to a higher level. Guest’s satisfaction is very important to us in striving to provide the best service and to enhance quality of our staff’s performance.

Please, do not hesitate to contact us if we can help you with anything that may make your next stay more enjoyable. Our E-mail is: guestrelation@wowhotelsistanbul.com.

Kind Regards,

Elena Liman
Guest Relation Supervisor
WOW Airport Hotel

Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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