Well presented, if unremarkable, airport hotel with no real distinguishing attributes. Good-sized, well-designed room with comfortable bed. Remarkably quiet for an airport hotel. The breakfast buffet is good and the staff is efficient in a somewhat detached manner. That remote attitude applies to all personnel I have dealt with. The notable exception was Elif, a telephone operator I have never seen in person. She was genuinely concerned with my disappointment (see below), empathetic and professional.
The wi-fi offering was a deal breaker.The listing said the wi-fi was available at all parts of the hotel. What it didn't say that the free wi-fi was on low speed and one had to pay to get a higher speed. Leaving aside the unethical aspect, who charges for wi-fi nowadays? The management should understand that wi-fi is now a part of the core lodging product not an augmentation. 24-hour communication is an essential feature of modern living. There was a day when colour TVs attracted a higher rate, but today who would dare to charge extra for the room because it has flat large screen and an amazing sound system? Wi-fi is the same and it is only in Europe this fact is not absorbed yet. I've had better internet connection in backpackers in Western China. The hotel's offering was insulting and if it were stated on its listing I'd have avoided the place on principle.
It was the weekend. The restaurant of the hotel along with its five-star twin across the road were closed. The restaurant facing the hotel (the only restaurant available unless you took a taxi to somewhere else) was average in quality and unconscionably expensive.
In most major airports of Europe and Asia, one is captive of a single hotel if on transit or wants to stay at the airport for another reason. Not so in Istanbul. Wow has at least four competitors all within the reach of a shuttle ride. Neither the rates nor the offering distinguishes it. Management should take note.