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“Top notch boutique hotel”
Review of Tomtom Suites

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Tomtom Suites
Ranked #8 of 1,135 Hotels in Istanbul
Certificate of Excellence
Malaysia
Level Contributor
11 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
“Top notch boutique hotel”
Reviewed January 5, 2013 via mobile

We stayed here for 7 nights over the Christmas period. The rooms are very comfortable, thoughtfully and tastefully decorated. The toiletries and amenities provided were premium quality. We found the steep incline towards the Istiklal Cad. high street to be a little challenging initially but we got used to it after the 2nd day (it's only a couple of minutes) and we did not feel the need to take it everyday as there are many other options to get about.
The hotel is also situated a short downhill walk towards the Tophane tram stop (tram goes to Sultanahmet) and a stone's throw from the Cukurcuma Antique shops. Beyoglu was the best location in Istanbul for us ( in contrast with Sultanahmet), and beyond Istiklal, there was the Galata, Mesrutiyet and Cihangir areas to explore, all very walkable from the hotel.

Overall, we had a marvellous stay at the Tomtom suites - the wonderful views from the restaurant and upper floors, the quiet street, and the breakfast selection (simple but well prepared) was ample for us. What really distinguishes Tomtom suites from other hotels is its excellent staff. The service was beyond our expectations, and the staff were genuinely warm and helpful at all times. In particular, Nural (Guest Relations), made our visit to Istanbul truly memorable - all his recommended restaurants offered excellent food and atmosphere, and were predominantly patronised by Turkish diners. He was very perceptive in gauging our interests and preferences and all his recommendations were spot on! We also looked forward to Nural's sight-seeing suggestions everyday and often put away our guidebooks - so comprehensive were his directions and descriptions- and relied on his hand-drawn maps! He is truly an asset to Tomtom.

Other staff members who deserve mention: Seray at front desk, who was always very helpful in dealing with all our requests, with a friendly smile. And Fuat who was always quietly efficient and attentive in the breakfast room, and made sure we had everything we needed. Great way to start the day.

There were some minor housekeeping glitches, but they were dealt with immediately and courteously, when we raised them.

Thank you! We will most definitely be back!

  • Stayed December 2012
    • Value
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Helpful?
2 Thank peridotwinkle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AliDogan, General Manager at Tomtom Suites, responded to this review, January 8, 2013
Dear "peridotwinkle";

Thank you for your reviews on TripAdvisor. We are delighted to read your valuated remarks about our staff service, suites design, location and breakfast. We will be glad to welcome you in Tomtom Suites for another special period of the year; on summer time may be? On behalf of all staff members, i wish you a pleasant day.

Kindest Regards.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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  • Location
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  • Value
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Traveler tips help you choose the right room.   Room tips (154)
Date | Rating
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  • English first
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English first
Houston, Texas
Level Contributor
20 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed December 25, 2012

Went to Istanbul over Thanksgiving week (third week of November). Glad we chose this outstanding boutique hotel. Lovely suite (see pictures) with entry way, living area, bedroom and marble bathroom with separate shower and large jacuzi-type tub. Hotel is in a great location on a very quiet street across from the Italian consulate. Street access is limited by removable barriers with full time security. So, was quiet and we felt extra safe. A short steep uphill walk to Istiklal Street, about midway between Galata Tower and Taksim Square. Great breakfast included in the rate. Perhaps best of all was the staff. While they were all nice and helpful, Nural went out of his way to be helpful. So much so that we ended up not doing any tours - just followed his advise and off we went. Took the tram and ferries. Walked and ate at restaurants he recommended. Made our stay most enjoyable. We even sent us to a restaurant on the Asian side where the locals wanted to know how we found such a good "locals" hangout. Highly recommended and we will stay there again when we return.

  • Stayed November 2012, traveled as a couple
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Helpful?
5 Thank fjbuck
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AliDogan, General Manager at Tomtom Suites, responded to this review, December 27, 2012
Dear "fjbuck";

We are delighted to read your wonderful review on TripAdvisor. Thank you for rating us "excellent" and judging as a "jewel". You have mentioned your positive feedbacks about the area's safety, our breakfast, our "younique" service and room decorations. This is great to see you pictures as well. It helps to our future visitors to discover a bit our hotel before their arrival. On behalf of all Tomtom staff, i wish you a very pleasant day and an excellent week of New Year's Eve...

Kindest Regards.
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Southport, Australia
Level Contributor
20 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed December 20, 2012

My wife and I were in Istanbul for 3 days prior to joining a cruise from istanbul to Singapore.
Our flight into Istanbul arrived at 4.30 am and by the time we cleared customs we arrived at Tom Tom at 6am. The receptionist advised that as the hotel was full the night before there was little hope that a room would be available before 10am.
We chose to go for a walk around the area and arrived back at the hotel about 9am where we were ushered to the dining room and given a beautiful breakfast. During that time we were advised that a room was being made available for us to clean up, have a rest and when our reserved room was available we could then move.
The room we were given was fabulous and would have been happy to have it for the 3 day stay, but we were told that we had been upgraded to a superior room and it would be even better.
The room was so nice and we thoroughly enjoyed the use of it. The Manager his reception staff were just so professional, the service was great, the meals excellent and we could see the cruise ship terminal from our room and also the restaurant.
We would have no hesitation in recommending Tom Tom Suites to anyone, it's location is in easy reach of public transport and the best restaurants were recommended by the hotel.
Thank you Tom Tom I hope we can come back to Istanbul to stay again and would not even consider looking for any alternative hotel.

Room Tip: Tom Tom has a very good website that will give information and photos for all the diferent types of...
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  • Stayed August 2012, traveled as a couple
    • Value
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Helpful?
3 Thank Pastry71
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AliDogan, General Manager at Tomtom Suites, responded to this review, December 24, 2012
Dear "Pastry71";

We are so glad you have rated Tomtom "excellent" on TripAdvisor. Our team provides always the friendliest service as a prove of modern Turkish hospitality. You have pointed that during your 3 days stay, you have enjoyed our staff service, breakfast, location and i am personelly delighted with your remarks about our hotel's management. On behalf of Tomtom team, i wish you a very pleasant day, and look forward to welcome you again in Istanbul for another unforgettable experience.

Kindest Regards, and merry christmas!
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Level Contributor
31 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed December 11, 2012

We really could not fault this hotel. Through business and pleasure i have stayed in many hotels in many different countries/cities over the years and this one certainly ranks as one of my favourites. Location, service, comfort and amenities with the exception of fitness/workout facilities (which do not exist) are all excellent.

  • Stayed December 2012, traveled as a couple
    • Value
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Helpful?
2 Thank Mark P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AliDogan, General Manager at Tomtom Suites, responded to this review, December 17, 2012
Dear "Mark P";

Thank you for rating Tomtom Suites "excellent" in TripAdvisor. We truly appreciate you are comparing our property to many other you've visited in the world, and you have ranked us as your favorite. As we are a small hotel, we are missing some large places to locate an exercise room or fitness hall but our welcome team and i will be happy to recommend many fitness options nearby at your next visit in our hotel. On behalf of Tomtom team, i thank you again for your contribution and wish you a pleasant day.

Kindest Regards.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Washington DC, District of Columbia
Level Contributor
12 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed December 9, 2012

We loved our stay at Tomtom Suites! We travel a lot, and Tomtom is one of the most beautifully-designed properties we've ever visited. It is stylish and modern but in a historic setting, which made the property feel very unique and special. The rooms were beautiful and intricate, and the bathroom was stunning in Turkish marble. Just lovely! The highlight for me was the interesting modern art displayed throughout the hotel... made us feel like we were staying in a beautiful art gallery!

We enjoyed drinks on the roof with a great view of the Bosphorus, and we loved wandering around the vibrant streets of Beyoglu.

What is keeping this from a 5-star rating is that we found the concierge to struggle with directions and recommendations. The staff was all very friendly, though.

  • Stayed July 2012, traveled as a couple
    • Value
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Helpful?
4 Thank jao1976
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AliDogan, General Manager at Tomtom Suites, responded to this review, December 10, 2012
Dear "jao1976";

We thank you for your review of Tomtom. You have mentioned you "loved" your stay in our property. This is such a great compliment for us, and we appreciate your feedbacks about our location, rooms facilities, decoration and views from our roof-top. I will also share your comments about our concierge service, and i am sure they will take necessary precautions to become more effective and efficace for upcoming guest recommendations. On behalf of Tomtom team, i wish you a great day and hope to welcome you again in our "stylish sanctuary" for your next visit in Istanbul...

Kindest Regards.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
sydney
Level Contributor
73 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
Reviewed December 8, 2012

The property is situated in a small dead end street, in an old Franciscan Monastery. This is the ultimate "boutique" hotel, with suites ranging from comfortable and spacious, to the top level penthouse with a sensational massive balcony with a view of the Bosphorous, and an oversized bedroom, living room, and bathroom. An adjoining smaller regular sized room makes this a great bet for children or a colleague. The service is exceptional from the the friendly helpful front desk team. The small street is security protected as this is the location of the Italian Embassy - Taksim is a short distance away, and the location is centrally located for easy access. A great "find" - a member of the prestigous SLH group. Only drawback, being a relatively small property, there is no exercise room.

Room Tip: Select a larger suite rather than the minimum rate rooms.
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  • Stayed December 2012, traveled on business
    • Value
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Helpful?
1 Thank Rod L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AliDogan, General Manager at Tomtom Suites, responded to this review, December 10, 2012
Dear "buster15";

Thank you for your review of your recent stay in Tomtom. I am delighted that you enjoyed your stay in your suite, along with the facilities and ambiance of the entire hotel, and the friendly staff service.
I am also happy to hear that you enjoyed our location in a small and quite street with security controls. This is true, it helps our guests to feel more secured while walking around.
As you have mentioned, we are a Small Luxury Hotel and fault of free large spaces, we just cannot provide an in-house exercise room, but we do provide all necessary informations about the fitness clubs nereby.
I will share your feedback with our staff who will feel very rewarded by your comments.
Thank you again and I am looking forward to welcoming you back in the future, hopefully for another memorable stay.

Kindest Regards.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York Mills, Minnesota
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed December 5, 2012

Great property, common areas and rooms are very nice with the right combination of "historic" and "modern." Everyone was super helpful and kind the breakfast is delicious Very well designed property and you can't get a better "base" for an Istanbul stay than TomTom.

  • Stayed October 2012, traveled with family
    • Value
    • Location
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    • Cleanliness
    • Service
Helpful?
2 Thank meryfrey78
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AliDogan, General Manager at Tomtom Suites, responded to this review, December 10, 2012
Dear "meryfrey78";

Thank you for sharing your feedbacks on TripAdvisor. We are happy you have fully enjoyed your stay in Tomtom Suites. This is true we are planted in a historical building refurbished with a beautiful taste of decoration and design. We also appreciate your remarks about our breakfast and friendly staff services. On behalf of Tomtom team, i wish you a pleasant day and hope to welcome you again in Istanbul.

Kindest Regards.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Tomtom Suites

Property: Tomtom Suites
Address: Bogazkesen Cad. Tomtom Kaptan Sok. No:18 Karakoy, Istanbul 34433, Turkey
Phone Number:
Location: Turkey > Istanbul > Beyoglu , New City / Taksim
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#5 Romantic Hotel in Istanbul
#6 Luxury Hotel in Istanbul
#15 Family Hotel in Istanbul
#32 Business Hotel in Istanbul
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Tomtom Suites 5*
Number of rooms: 20
Official Description (provided by the hotel):
Tomtom Suites, The Old Franciscan House is an authentic Istanbul building whose posture reflects the social history of Pera from 1850’s to recent. Throughout its history, this building was home for French nuns and some well-known Levantine families. Now it is ready to host its new guests with its "unique" service policy and a new design, pairing modern comfort with historical background. Tomtom Suites, The Old Franciscan House has 20 suites, a terrace offering a panoramic view of old town and a nostalgic outlook. It tells the story of an over 100 years old building with a stylish language, but without loosing the essence of the story. ... more   less 
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Also Known As:
Tomtom Hotel Istanbul

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