Spent two nights at this hotel recently on my first visit to Istanbul. Choose it simply for its location and to be fair it is close to some of the main sightseeing points but in terms of accommodation it was terrible.
From start to finish the staff was horrible to deal with, maybe this had something to do with me being a female travelling alone but I have a feeling this is how they are in general. It took several emails before I could book a pick up from the airport to the hotel, which they were charging €25 for. As I was getting in close to midnight and did not know the city I felt this was the fastest and safest option. I waiting at the arrivals for 15mins with my bags walking up and down in search of a sign with my name on it but eventually another driver asked me if I need a taxi and I took his offer which cost considerably less. Got to the hotel,checked in and brought to my room. The light didn't in the room or the bathroom so ended up using a lamp over the bed. There was a disgusting from the bathroom. This smell lasted for the duration of my stay. I was on the fourth floor which was underneath the dining balcony and all that separates the two is an open staircase. The air conditioning didn't work so I found it difficult to sleep in this tiny hot room and when I say tiny I mean tiny. I didnt shower during my time there as the bathroom was too disgusting.The noise from staff/house keeping started around 5am and continued all morning, exhausted I gave up on sleep and got up. This meant that after a few hours of sight seeing I was wrecked and ended up cutting my first day short to come back for a nap..really disappointing. I mentioned the noise at reception on my way out that morning but it was met with a shrug and a sarcastic note that this was a hotel and what did I expect. this was the attitude I received from staff thought my two nite stay...eventually I stopped conversing with them. Breakfast was on a roof top balcony which was a breath of fresh air but between taller building and wire cables it is not much of a view. The breakfast it self was poor with no cereal or fresh fruit, just excessive amount of biscuits and breads.
On checking out I was given a bill which included the €25 airport transfer that never showed up, when I explained this I was met with apparent disbelief and confusion, it was argued that the driver was there and when I said I waited for 15mins I was told this was not long enough...really these lads need a lesson in customer service, I paid my room down to the cent only and at that they was still robbing me for what I got...please do not give these people your time and money as it really cast a dark cloud on an otherwise much enjoyable visit to a great city
- Official Description (provided by the hotel):
- Providing accommodation in Sultanahmet Old City centre, Hurriyet Hotel is around 4 km to Topkapi Palace and 2 km to Grand Bazaar. WiFi is free throughout the property. The air-conditioned rooms of the hotel offer a satellite TV and a private bathroom with a hairdryer. They have modern furnishings come with traditional Turkish features. Some rooms also have views of Bosphorus Strait. Guests can enjoy a rich breakfast buffet on the terrace overlooking Istanbul and Marmara Sea. Hurriyet Hotel has a car rental service. Ataturk Airport is 20 km away and Eminönü seaports along with Sirkeci Railway station are within walking distance. ... more less
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- Also Known As:
- Hurriyet Hotel Istanbul