For our First visit to Istanbul,Titanic City Hotel was recommended among other hotels by our travel Agent. We selected the Titanic City Hotel, based on the reviews, the location and the price.
"Excellent choice" was our agent's comment.
We are not disappointed at all. In fact we are glad to share our good experience.
We arrived at the Hotel frustrated after a long wait at the airport for our luggage that was missing. While sitting in the lobby upon arrival, an elegant lady with a bright smiling face approched us and introduced herself as the hotel guests relations officer. Ipek Gunes, immediately realized we have a problem as we looked tired and frustrated, she asked if she can do anything to help.
Once she realized what happened, she immediately was on the phone contacting the airport, the airline company, travel agent etc.
Our luggage that was supposed to arrive a couple of hours later in the next flight never arrived.
Since then, every hour, she was on the phone trying to locate our lost luggage and updates us on her findings & reassuring us. Every morning she greets us with her lovely smile "Don't worry" enjoy yourself, have a good day. I am confident I will find your luggage very soon.
We consulted her on places to visit, restaurants, shopping venues and directions. Her recommendations and guidance were fantastic as the restaurents she recommended were excellent, very good food at very reasonable prices. She highlighted on the city map she provided, simple, easy and clear directions on how to get there using public transport.
As a matter of fact we spent the whole Holiday without luggage and we had to do with only the few items we had in our carrry on.
However, Ipeck's assistance, continuous support and encouragment made our stay much more ejoyable, relaxing and made us forget our lost luggage which was found still sitting waiting for us at the airport of our departure.
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