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“It's the little things … like heat … that make a big difference”
Review of Golden Park Hotel

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Golden Park Hotel
Ranked #816 of 1,141 Hotels in Istanbul
Chicago, Illinois
Level Contributor
55 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
“It's the little things … like heat … that make a big difference”
Reviewed December 26, 2013

I usually discount terrible reviews because they usually come down to a personality conflict or someone peevish about an idiosyncratic bad experience. Not this time. This was among the worst hotel nights of my life. Not just because this isn't a four-star hotel (which it's not). And … if you are in a different room, your experience may be better, but not significantly better. The major problem is that although there seem to be individual temperature controls in the room, they are evidently for show / decoration as they don't work. The hotel is centrally heated and air-conditioned. My room was so hot as to be uninhabitable. I literally spent 5 hours in the lobby until 2 am, reading, because the room was so hot … and stuffy. My room had a window onto cement -- so opened, no air, only cigarette smoke came in. The doors and walls are thin -- standing at the elevator, I heard a couple making love a significant way down the hall (and they weren't that loud) -- so much for a family hotel. I wouldn't wash my car with the bathroom towels (they're thin and scratchy). The bathtub / shower requires a foot and a half step to get in. The pillows are lumpy. Oh … and while many of the staff are very nice, the manager is an unreasonable man. When I told him that my friend was joining me tomorrow, he wanted to charge me 30 euros extra for the room -- even when I showed him that the difference between the price for one or two people, on-line, was $10 (about 7 euros). I had to get the General Manager involved (who is a reasonable man). It was a moot point, I left after one night even though I had booked for four. Also don't trust blind Expedia bookings -- the rate I got was the same as the internet published rate and the reservation was very inflexible (required hours of talking to Expedia to get it adjusted). So, the location is good. I got a complimentary water bottle and, in general, the staff are nice -- but hardly compensation for a night in hell.

Room Tip: DO NOT STAY IN 1085. (Or probably any of the 85s). They are small. They have no window onto the outs...
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  • Stayed December 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank katthewolf
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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105 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (14)
Date | Rating
  • Arabic first
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Turkish first
  • Any
English first
Beirut, Lebanon
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed December 22, 2013

AVIT Holidays...Turkey is our specialty, the World is our passion....
It was the best experience ever.. Location and view are amazing, the street is very safe its suitable for families, you can hang out without being worried from any thing, the rooms and bed are very comfortable and clean and so is the room service..The hotel service is excellent... Concerning the SPA, nothing can tell or describe it correctly unless you go and figure it out..
Really it is an amazing hotel :)

Room Tip: Rooms on the south side are quieter and Corner suites are large and sunny...
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  • Stayed August 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Maryam A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed November 3, 2013 via mobile

Hi,,it is the third time of me in this nice hotel
Walking around hotel and and specially across istiklal ave is my great fan in nice istanbul thanks to mr umit ince the kind manager of that group of hotels

Stayed November 2013, traveled with friends
Helpful?
2 Thank Arash P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lebanon
Level Contributor
29 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed August 23, 2013

We stayed in June 2011 for 5 days(4 nights)
We took the breakfast option ( which was obligatory by our private tour) but it was a great breakfast, many varieties everyday..coffee machine, yogurt, fresh orange...
AC and wifi in rooms were a plus..but the pool was too small and cold (June) we only tried it once and for 5 min..
overall it was a pleasant stay

  • Stayed September 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank BeatriceLebanon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Duabi
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed August 17, 2013

We stayed at golden park for 3 nights, and the only advantage it has, it is in Taksim square and nothing more. we check in on 15th of August 2013 early morning.

once we entered the room we noticed the dusty and dirty carpet and the bath was full of dust and dirt, and the safe box was alo broken, we had to ask for all to be fixed several times.

During our stay, they were not providing any blades or toothbrush and toothpaste.

When we checked out, they followed us on the street saying that we have used the bar (a bottel of water and cola 12 TYL) but we had not, I explained to the front desk manager that and he said that I had to pay regardless, then I ased for the person who made the report and then he said that he made a mistake. and the fron manager said... "you go now it is ok!!!!" no apologies!!!

very disrespectful treatment in total.. Not recommending the hotel at all.. please check for other hotels like La villa, Green Park, Point hotel....

at the time their swimming pool was alo broken..such a big mistake booking at this facility...

  • Stayed August 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank reza m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Tehran, Iran
Level Contributor
24 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed August 15, 2013 via mobile

I stayed in this hotel for 5 days with mutt Family, we had 3 rooms and the service was all the same, being in the 9 th floor was a bonus as we could use the terrace. The rooms were clean, the breakfast was awesome and every thing was ok during our stay. The location of the hotel is a great advantage as you can access the metro in the Taksim square and also walk back from the Istiklal street late at night. I highly recommend this hotel.

  • Stayed August 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank PersianLeo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kuwait City, Kuwait
Level Contributor
143 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
Reviewed June 16, 2013

1- General:
1- Rooms and baths were ok for a two or three star hotel.

2- No facial tissues were provided and when I asked for a pack of facial tissues in the morning, it was delivered in the evening after my second request.

3- The electric kettle was full of scale when I checked it and I had to clean it by simply wiping the insides walls with hot water and toilet paper. I wonder why they didn't think of that.
4- I must admit that the insulation was not efficient between the rooms in a way that I could here all sounds including verbal talks of my neighbors.
5- The TV set was of a size that you had to stay in a 2 meter distance in order to be able to see the screen clearly.


2- Air-conditioning:
1-My worst problem was the air-conditioning system (A/C) unit which was not up to the standards of central split units at all. It would operate fine within the first 20 minutes and then stop cooling except for blowing air with the fan sound so high.

2- I had to change the room because of poor A/C performance and also so much noise from neighbors.

3- The new room's A/C was the worst with high noise on all three fan speed levels and no cooling at all. Later I found out that the Hotel's administration switches off the cooling system to save energy and to cut on cost, and the customer has to be clever enough to ask them to switch the system back on again. "This usually happens very late at nigh.


3- Dining:
1- Breakfast buffet was OK if you disregard the inefficient waiters and their very poor command in English.

2- Some foods such as omelets were cold to the touch of a tongue and the boiling water for tea bags was only warm.

3- The buffet had the worst mushroom sauté with lots of salt and red peppers.

4- Gym:
1- The gym offered only a small sized swimming pool. All other equipments for a health club or gym were non operative even though they existed there.
2- The Spa offered message and relaxation choices.
3- The sanitary conditions were poor.
5- Room Cleaning and Conclusion:

1- I deliberately put 8 Turkish Lira coins on the table and went out. When I came back the money was gone. My friends told me that it was customary for the room service people to pick them up.

2- The room service cleaners didn't do a good job in cleaning the room except for their knowledge to tidy the bed.
They would leave bits of paper and other little rubbish behind waste baskets; leave the coffee cups and spoons unwashed, they didn't even bother to put them in their proper space in the coffee tray.

3- The reason I think that they have a problem understanding customer needs is the following brief in this point and the next one. This was so obvious with coffee/tea complimentary tray; when you use up all the brown sugar sachets and leave the white sugar unused, the cleaning person should know that it is time to bring more of brown sugar. But in this case they just left white sugar sacs instead.


4- One late night, looking for dinner in the lobby (and to get a better wi-fi signal than the one offered in the 6th floor), the receptionist positively directed me to the bar in the corner of the lobby. I went to the bartender and asked for a sandwich but he told me "The chef is not available tonight so we cannot serve you". You can go outside and get food from the grocery, he added.

I better leave the hotel, I told myself.

Room Tip: * Rooms on the back side are terrible because you only see the back walls, windows and cooling machi...
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  • Stayed June 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank amirmarafi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Golden Park Hotel

Property: Golden Park Hotel
Address: Lamartin Cad. No 22-24 | Taksim, Istanbul 34437, Turkey
Location: Turkey > Istanbul > Beyoglu
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Swimming Pool Wheelchair access
Hotel Style:
Ranked #816 of 1,141 Hotels in Istanbul
Price Range (Based on Average Rates): $
Hotel Class:4 star — Golden Park Hotel 4*
Number of rooms: 146
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