I bought my first Prens jacket just over a year ago during a vacation in Istanbul. Needless to say, this is the most expensive leather item I own. So, you can understand my frustration when my cat wreacked havoc on it one night when I left it out by accident. Shock and horror. But then, I remembered that Prens offer lifetime guarantee for every item bought at their store.
My correspondence was mainly with Sema and in no time we arranged the details. In less than two weeks I received my jacket repaired and looking brand new. Was so pleased with the service and would highly recommend Prens for any leather shopping (and repairs).
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