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“Awful service”
Review of ZUMA restaurant - MOVED

ZUMA restaurant
Price range: $75 - $150
Cuisines: Japanese
More restaurant details
Restaurant details
Good for: Scenic view, Bar scene, Romantic, Special occasions
Dining options: Late Night, Dinner, Breakfast, Reservations
Neighborhood: Bosphorus
Istanbul, Turkey
Level Contributor
5 reviews
common_n_restaurant_reviews_1bd8 11 helpful votes
“Awful service”
Reviewed April 12, 2014

I don't see how anyone can recommend the service at this place. It's exactly like most other places in Istanbul and there fore not acceptable at a restaurant of this standard. Waiters were not available when they should be (for taking orders), but constantly when they shouldn't be by removing half empty glasses and interrupting conversation with their clumsy delivery of plates.

They brought three dishes of the tasting menu at the same time, and when I asked them to slow it down one waiter said ok although he clearly didn't understand a word of English, and another waiter offered to wrap one of the dishes in tin foil and take it back to the kitchen to wait. Jeepers!

Waiters generally weren't able to introduce what they were serving - they didn't know. Terribly unorganized and unsuitable.

The food was good though, by far the best Asian in Istanbul.

  • Visited April 2014
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank Martin S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

413 reviews from our community

Visitor rating
    210
    115
    44
    34
    10
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
  • Italian first
  • Japanese first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Turkish first
  • Any
English first
Level Contributor
97 reviews
75 restaurant reviews
common_n_restaurant_reviews_1bd8 25 helpful votes
“Way too overpriced”
Reviewed April 9, 2014 via mobile

It is located in a very nice location in Istanbul. I recommend to go there with taxi. They do not have parking lot. Car park nearby is too expensive.
The sushi was great. The fish dish was very small (100 grams i think) and costed 110 turkish liras.
The taste is good but way too overpriced.

Helpful?
Thank Tolga Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
27 reviews
22 restaurant reviews
common_n_restaurant_reviews_1bd8 16 helpful votes
“Cool but disappointing”
Reviewed March 24, 2014 via mobile

I have been at Zuma on a wednesday evening for dinner and I have been not satisfied by the overall experience. Place is nice but table are placed in the room like an old fashion restaurant. Maybe in the good season with open wall the feeling is different but in winter isn't so nice. Sushi and rolls where good but tempura , duck and other plates where oily and not well done , too sweet , too strange . Service good and wine list rich and reasonable. 3 over five had problem in digestion even if none of us had eaten really too much.
In conclusion , with all the selection that Istanbul can offer I would not recoment.

Visited February 2014
Helpful?
Thank Fabio B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manama, Bahrain
Level Contributor
25 reviews
21 restaurant reviews
common_n_restaurant_reviews_1bd8 17 helpful votes
“Great view, great place”
Reviewed March 22, 2014 via mobile

Zuma Istanbul has probably the best location with the best biew of all Zuma.

Right on the Bosphorus, you will be amazed by the scenery of the giant cargos floating right in front of you.

The food is good, however, Turkey being restricted on product importation, you might not find all the dishes you would find in other Zuma.

Service is friendly, professional, yet casual.

Great music in complement. Also, try one of their amazing Turkish wine... Yeah, I was also surprised to see such a variety of choice.

Helpful?
Thank NicolasB84
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Madrid, Spain
Level Contributor
49 reviews
27 restaurant reviews
common_n_restaurant_reviews_1bd8 28 helpful votes
“Superb Japanese experience in Istambul!”
Reviewed March 17, 2014

Surprising (but positive) experience of this Japanese restaurant in Istambul. Recomended to go and sit down in his terrace with fantastic view over teh bridge. Te food is excellent, as well as teh service...pricy though, but worth a visit. Far form the historical and old town....thus no turist trap here, but expect to spend quite a bit to enjoy it!

  • Visited February 2014
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank Txiquitin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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