Hotel is in a great location. Staff speaks English and is extremely friendly and helpful. I did not use the pool. No air conditioning in the hotel lobby, hallways and elevators. Room’s light is so dim which is very bad for shaving and reading. Bed quality is below average. Shower/toilet has a glass door without sound or light insulation. Mini bar is not refilled on daily basis. Same goes for the instant coffee in the room. I had to ask for instant coffee pouches almost every single day. Breakfast is good but breakfast room is not cooled enough. A pianist plays the piano few days per week during breakfast hours – interesting!...I think it is very loud and other alternatives exist. I used laundry service once and was not impressed with it.
Be aware that snack bar prices, room service items and laundry services are in Euros and not in Turkish Lira. (1 Euro = 2.5 TL). I always stay in 4 star or 5 star hotels. I booked this hotel based on Rick Steves’s recommendation. I believe that this is a 3 star hotel and not a 4 star one. If I am to re-visit Istanbul, I will not stay at this hotel.More