The hotel website is misleading. It makes the hotel out to be a effecient business hotel so I was expecting clean, quite basic but great service. The hotel was way below my expectations.
We were in the hotel for less than an hour before we left and went to stay somewhere else. I have never had cause to refuse to stay in a hotel before.
The reception staff were rude and took a long while to check us in while arguing amoungst themselves and answering the phone before giving us a key and saying 'You can go'. The only rude staff in Sri Lanka.
The lift, room and reception smelt bad like they hadn't been cleaned for ages.
The porter only carried one bag, scowled at us and then hung around for a tip.
The room was very basic. The walls were covered in dirty marks and it smelt bad.
The bathroom was really dirty. The floor and walls had not been cleaned and the bin wasn't empty from the previous guests.
The air con did not appear to work.
The corridors were dirty and noisy and there were loads of people hanging around and you couldn't tell if they were staff or not. We went to look at the rooftop restaurant and bar and there were loads of men hanging around who just stared at us. I think they were staff but they were don't doing anything.
Reception told us that it would take more than two days to do laundy because it was after 5 on Friday but the laundry list in the room said next day service. (Even the laundry list was dirty, one scrappy piece of paper with the wrong prices on it).
The room key was also dirty and had the wrong number on it.
I know this sounds picky but I want to express that there wasn't one good thing apart from maybe the location. Everything about the hotel was substandard for the cost of the room. It was not up to the standard of a travelodge or other basic hotel but they were charging $100 per night.
Every other hotel we stayed at in Sri Lanka (another 6 hotels) had great friendly staff and a warm welcome whatever the price range.
This hotel was horrid through and through.
- Official Description (provided by the hotel):
- Colombo City Hotel is located in the heart of Colombo right opposite to the World Trade Center Twin Towers and the old Dutch Hospital,now converted to a modern shopping complex which is a world heritage site, it is also walking distance from the old parliament. A short stroll from the hotel and you will find your self amidst historic buildings and the Colombo port. This is the ideal location for business travelers and people who want a taste of the metropolitan. With 51 rooms and a wonderful rooftop restaurant/bar offering value for money food, beverages & sprites. This hotel is star classified by the tourist board and is offering affordable accommodation at the best location in the City of Colombo and is a great choice for most travelers. ... more less
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