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“unprofessional service”
Review of Moon River

Moon River
Ranked #365 of 571 Restaurants in Colombo
Cuisines: Chinese
More restaurant details
Restaurant details
Good for: Business meetings, Romantic
Dining options: Late Night, Buffet, Delivery, Reservations, Takeout
Colombo, Sri Lanka
Level 4 Contributor
27 reviews
12 restaurant reviews
common_n_restaurant_reviews_1bd8 18 helpful votes
“unprofessional service”
Reviewed May 27, 2014

I was hosting a couple of friends for dinner and to ensure that we have a table I walked in and wrote on their reservation book with details of the dinner planned in my own handwriting.

As I was getting late I called the restaurant and requested them to look after my friends till I come.

Very unfortunately even after making a walk-in reservation they never allocated a table and not even an alternative. When my friends walked in they have been told that there is no such reservation.

Very unprofessional and unsatisfactory.

Visited July 2013
Helpful?
1 Thank salsairc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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118 reviews from our community

Visitor rating
    13
    43
    31
    11
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Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • English first
  • French first
  • Japanese first
  • Any
English first
Colombo, Sri Lanka
Level 3 Contributor
18 reviews
10 restaurant reviews
common_n_restaurant_reviews_1bd8 8 helpful votes
“Go with an open mind”
Reviewed May 18, 2014

In many ways the act of reviewing a restaurant should be straightforward – an unbiased assessment of your experience, however, from the number of Chinese people who use this restaurant and comments from my Chinese work colleagues it must be authentic and therein lies the rub. Many people will expect a westernized Chinese restaurant with all that it entails in the way of sweet and sour/lemon chicken/crispy duck etc. What you get at Moon River is an almost overwhelming array of exotic dishes helpfully presented in a pictorial menu to help you choose. As the name suggests it is a seafood specialty place but there are some interesting meat items (and many excellent vegetarian) on the menu such as the salt and pepper mutton, which at Rs. 2,000 is expensive but worth the occasion treat, if like me, you were raised on sheep farm. And there is the standard Chinese fare to keep most of the people happy most of the time.
Choosing haphazardly from the menu without checking the prices can send the bill into uncharted territory for Colombo so be warned. Service is near immediate and continues to be effective even when the place is heaving with Chinese, Westerners and locals. Book ahead. Recommended.

  • Visited May 2014
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank Roger H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Colombo, Sri Lanka
Level 6 Contributor
89 reviews
50 restaurant reviews
common_n_restaurant_reviews_1bd8 76 helpful votes
“Brilliant food but wish they don't serve shark fin”
Reviewed May 8, 2014

The waiters take the orders and start brining them in very fast. The food is good but our only concern is them serving the shark fin soups. the Sharks are caught and the fins cut off and thrown back into the ocean for this. Many top hotels do not serve this dish or any shark products which is how it should be. Due to this reason I would not return to this establishment.

Visited May 2014
Helpful?
Thank Vatsala D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brisbane, Australia
Level 5 Contributor
55 reviews
14 restaurant reviews
common_n_restaurant_reviews_1bd8 32 helpful votes
“Extensive Menu”
Reviewed May 6, 2014

Great selection of food. Lots of choice in a presented in a very colourful pictorial menu.

The food is mostly traditional Chinese, but there are many dishes modified to suit the sri lankan palette

The food was okay. Not amazing, but nothing to complain about either.

Bit of parking available in front.

The sizzling beef and pork are good.

  • Visited April 2014
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank travelfreaks4lyfe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Colombo, Sri Lanka
Level 5 Contributor
86 reviews
60 restaurant reviews
common_n_restaurant_reviews_1bd8 63 helpful votes
“The Biggest Hype in Colombo.....Maybe NOT!!”
Reviewed May 5, 2014

I have always heard raving reviews of this place, so i decided to try it out and ended going there 3 times in 1 month. Sadly I couldn't see what the hype was all about. They serve the usual sri lankan chinese menus along with some authentic stuff as well.

Moonriver has a massive menu, giving the customer a whole lot of choice. However some items seem so over-the-top that your left with only a few normal items. The fried rice was very dry but the other side dishes were fine. I guess it takes a few visits to zero in on the best ones. Explains why the place is always extremely crowded.

Due to this it is such a mess to find parking the quality of service is very poor. They regularly mix up orders and give attitude to (local) customers. Food preparation time was satisfactory.

To summarize Moonriver is just another Chinese restaurant in Colombo.....

  • Visited April 2014
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
1 Thank Shahe A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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