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“Lovely hotel” 5 of 5 bubbles
Review of Cinnamon Grand Colombo

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Cinnamon Grand Colombo
Ranked #5 of 52 Hotels in Colombo
Certificate of Excellence
Cornwall
Level Contributor
15 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“Lovely hotel”
5 of 5 bubbles Reviewed May 4, 2014

We booked this hotel for two nights after reading the excellent reviews on trip advisor. Our room overlooked the pool, it was a good size and had everything you would need. Good mini bar, iron and ironing board, room safe and even daily news paper delivered to your door each morning.

The hotel is very well maintained, however some areas although well kept are beginning to look a bit dated. The hotel grounds are lovely, excellent poolside bar so nice you wont want to leave.

There is a wide choice of restaurants catering for everyone's taste.
We had an evening meal at the Taprobane Restaurant, buffet style but so much choice you don't know what to choose.
We had lunch in the British bar Cheers, the fish and chips are amazing, so good we had them again the next day. (Would give the roast of the day a miss) The bar has a smoking area, it feels odd as we have not been able to smoke in pubs in the UK for years.
Buffett breakfast again excellent and very good value.

The only negative point, we enquired about booking the hotel car to take us on to our next hotel further along the coast. The price we were quoted by the Cinnamon was almost double the cost of the taxi right outside the hotel. Needless to say we booked the taxi.
Good location and would love to stay again.

  • Stayed March 2014, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Galaxygal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cinnamon-Grand, General Manager at Cinnamon Grand Colombo, responded to this review, May 5, 2014
Thank you for choosing to stay at the Cinnamon Grand Colombo and for your complimentary review. We are delighted to note that you enjoyed your stay with us and appreciate your valuable feedback on our rooms and amenities as well as your compliments on our dining options.

We are looking forward to welcome you again to another memorable stay and for more cinnamon hospitality.

Thank you.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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3,275 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
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English first
Dubai, United Arab Emirates
Level Contributor
4 reviews
4 hotel reviews
5 of 5 bubbles Reviewed May 4, 2014

I have been staying in this hotel for many year. I prefer staying in this hotel in near future too. In Sri Lanka I have stayed in almost all the 5 Star hotels but I liked this hotel the most. The friendly staff, location, health club, food all good.

  • Stayed April 2014, traveled on business
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank legalshan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cinnamon-Grand, General Manager at Cinnamon Grand Colombo, responded to this review, May 5, 2014
Thank you for patronizing the Cinnamon Grand Colombo and for your encouraging feedback. We are very glad to note that you will continue to stay with us and look forward to welcoming you again in the near future.

Best regards.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Washington DC, District of Columbia
Level Contributor
25 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 bubbles Reviewed May 4, 2014

The Cinnamon is a solid choice for a hotel in Colombo. You can walk to the ocean across the street and take a stoll along the "boardwalk" to enjoy the ocean breezes. The hotel is adjacent to a shopping mall with a food court and grocery store on the bottom level which is super convenient. The buffet breakfast is excellent with many choices. The hotel staff are very friendly and helpful. The fitness club is adequate although a bit dated. It's also quite warm and humid (not air conditioned?)! The rooms are nice with comfortable beds and pillows. My main complaint about the room is the placement of the light switches for the bathroom which are in the hall outside the bathroom, not inside.

  • Stayed May 2014, traveled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank bennoch
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cinnamon-Grand, General Manager at Cinnamon Grand Colombo, responded to this review, May 5, 2014
Thank you for staying at the Cinnamon Grand Colombo and for your feedback. We are glad you liked the rooms, services and breakfast buffet. We do appreciate your compliments on our location and friendly staff and hope you will stay with us again, if you do visit Sri Lanka in the future.

Thank you.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dubai, United Arab Emirates
Level Contributor
24 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 bubbles Reviewed May 4, 2014

The Cinnamon Grand is a good hotel to stay in. The food is selection is good and the quality is nice. The prices are actually pretty cheap compared to outside the hotel and considering the quality. The staff is about as nice and helpful as you can get. The rooms are descent, not 5 star, but very comfortable. We are staying here a few times a week for the summer and I am glad my company chose this hotel. The pool is nice with a nice pool bar surrounded by lush vegetation. There is a spa next door which is free to use. Massages cost extra. The pool at the spa is nice if you want to swim laps. It is a rectangular 20 meter pool with a pool bar and helpful staff as well. The steam room sauna and jacuzzi are always working and the workout room is clean and functional.

  • Stayed May 2014, traveled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank cougpilot
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cinnamon-Grand, General Manager at Cinnamon Grand Colombo, responded to this review, May 5, 2014
Thank you for your kind review of the Cinnamon Grand Colombo. We are delighted you had a good stay and enjoyed the rooms, facilities and food offerings. We hope you will continue to stay at the Grand and indulge in more of our facilities and cinnamon hospitality.

Best regards.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Pune, India
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 bubbles Reviewed May 3, 2014

'Cinnamon Grand' - as the name suggests, is definitely a grand property, with a grand staff and a grand service.
The moment you enter this hotel, you feel like a king. Everyone from the Porter to the Hotel Manager is eager to welcome you and help you in any way they can. The staff is super courteous and friendly, rooms are marvelous and service is impeccable.
With 2 swimming pools, 13 restaurants & cafes, spa, gym and even a kids play room, this hotel spells 'Luxury'. And believe me, the cost for all this...is peanuts!

  • Stayed April 2014, traveled solo
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank W_Himanshu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cinnamon-Grand, General Manager at Cinnamon Grand Colombo, responded to this review, May 5, 2014
Thank you for staying at the Cinnamon Grand Colombo and for your very complimentary review. Indeed it is our pleasure to know that you truly experienced the Grand indulgence of Cinnamon Grand.

We appreciate your compliments on our rooms, amenities and especially the services of our courteous and efficient staff, who work so hard to ensure guest satisfaction. Thank you once again for your feedback and we trust you will continue to patronize the Cinnamon Grand to indulge in more of our services and hospitality.

Thank you.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hong Kong
Level Contributor
12 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 bubbles Reviewed May 2, 2014

I stayed at Cinnamon Grand Colombo for two times. It is a good choice for business since it is located at the busiest area of Colombo, Sri Lanka. Although the hotel decorations look like 90's style, but they maintained it at very good condition. Staff is nice and professional. Food is average, but no dobut fit to western tourist taste. I would like to highly appreciate good service of those hotel driver. I hired a car and driver to remote area for business in several times. Every driver is nice, polite, and never ask for tips. However, I recommend you pay little to them. They will show bright smile to you.

  • Stayed November 2013, traveled on business
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Charles K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cinnamon-Grand, General Manager at Cinnamon Grand Colombo, responded to this review, May 5, 2014
Thank you for your kind review of the Cinnamon Grand Colombo. It is a pleasure to note that you had good business stays with us and found our location convenient.

Whilst thanking you for your compliments to our efficient team, as well as to the Walker Tours drivers, our third party tour operators, we look forward to welcome you again in the near future.

Best regards.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
Level Contributor
33 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 bubbles Reviewed May 2, 2014

Even thou we ended up in the old wing of the hotel our stay was still very pleasant.
Great service from the time the limo stopped at the front door until we left.
Make sure to make a dinner reservation at their restaurant ahead of time as it is extremely popular and well worth the visit. Nice beds and pillows made for a good night sleep...enjoy your stay

  • Stayed April 2014, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Toenn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cinnamon-Grand, General Manager at Cinnamon Grand Colombo, responded to this review, May 5, 2014
Thank you for staying at the Cinnamon Grand Colombo. It is great to know that you had an enjoyable stay with us and do appreciate your kind compliments on our services and facilities.

We look forward to welcome you again, maybe sometime in the near future.

Thank you.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Cinnamon Grand Colombo

Property: Cinnamon Grand Colombo
Address: 77 Galle Road, Colombo, Sri Lanka
Phone Number:
Location: Sri Lanka > Western Province > Colombo
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Business Hotel in Colombo
#3 Spa Hotel in Colombo
#3 Family Hotel in Colombo
#4 Romantic Hotel in Colombo
#5 Luxury Hotel in Colombo
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Cinnamon Grand Colombo 5*
Number of rooms: 501
Official Description (provided by the hotel):
Just 35 kilometers from the Bandaranaike International Airport (BIA), luxurious Cinnamon Grand Colombo is located in the heart of Colombo City’s business, shopping and entertainment center. Elegantly designed, spacious rooms at the Cinnamon Grand offer a wide range of in-room amenities, king size beds, and a pillow menu to ensure your comfort and pleasure. All rooms feature carefully attended-to bathrooms and toiletries, large flat screen TVs, a mini bar, and WiFi access. The hotel’s 14 restaurants provide an electric mix of international cuisines, including award-winning Sri Lankan seafood at the Lagoon Restaurant & Garden, and the best of European fine dining at the London Grill. To wind down, guests can patronize Cinnamon Grand’s poolside ‘Breeze Bar’ or typical British pub style ‘Cheers Pub,’ and enjoy a wide range of cocktails, beer and fresh juices. There are two gymnasiums, a spa retreat, a tennis court and two pools. Cinnamon Grand is also located right next to Colombo’s high end shopping mall, Crescat Boulevard. Cinnamon Grand Colombo is fully accessible and is an environmentally friendly property. ... more   less 
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Also Known As:
Cinnamon Grand Colombo Hotel Colombo
Cinnamon Grand Hotel Colombo
Cinnamon Hotel Colombo
Colombo Cinnamon Grand Hotel

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