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“Poor for a 5* hotel”

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Cinnamon Grand Colombo
Ranked #5 of 51 Hotels in Colombo
Certificate of Excellence
Stevenage
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Poor for a 5* hotel”
Reviewed November 5, 2013

My mum and I booked to stay here for 2 nights, and as a bonus treat we booked the executive room, at the end of our 2 week holiday in Sri Lanka. We were very disappointed. Our 'seaview' room required a pair of binoculars to see the sea in the distance. The room was old fashioned and very small given we paid extra for executive. They provide you with fruits in the room on arrival (It was mango season and there are hundreds of varieties of bananas in SL - we got apples, oranges and grapes...). The beds are very uncomfortable! The best restaurant for us was Nuga gama. The others we tried were ok. The service was fantastic every where. We were always treated very well by the staff. One evening we were followed up to our room by a complete stranger who wouldn't leave us alone. No security at this hotel. I'm surprised that VIPs choose to stay here.

  • Stayed October 2013, traveled with family
    • Value
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Helpful?
1 Thank Nilani L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cinnamon-Grand, General Manager at Cinnamon Grand Colombo, responded to this review, November 7, 2013
Thank you for staying at the Cinnamon Grand Colombo and for your review.

Let me begin by sincerely apologizing for the severe inconvenience experienced by you, during your stay with us. The problems you encountered are not in keeping with the high standard that we try to portray at all times; However, I would request you personally, to give us another chance to truly experience the grand indulgence of Cinnamon Grand.

Best regards.
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3,372 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (742)
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English first
Dubai, United Arab Emirates
Level Contributor
94 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 70 helpful votes
Reviewed November 4, 2013

We were really impressed with this hotel. The impressive lobby sets the tome when you enter the premises. The service was excellent. The staff and professional and friendly. Our room was spacious with lovely views over the city. Their was a lovely pool area which was a great place to relax with an adjacent bar area which was lovely for a relaxing drink in the evening. The was a great choice of restaurants options. The buffet breakfast had something for all tastes. We also dined at the Italian Restaurant Echo was a great value for what we got. The concierge was wonderful at making suggestions for other bars and restaurants to visit. We enjoyed cocktails at the Sky Bar in the Kingsbury Hotel, which was only a tuck tuck ride away. I would highly recommend this hotel for a good base in Colombo.

Room Tip: High Floor.
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  • Stayed October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank CKAbbott
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cinnamon-Grand, General Manager at Cinnamon Grand Colombo, responded to this review, November 6, 2013
Thank you for your kind review and recommendation of the Cinnamon Grand Colombo.

We are delighted that you had an enjoyable and relaxing stay with us and thank you for your compliments on our lobby, rooms and facilities as well as our wonderful staff.

We are also glad you enjoyed our breakfast buffet and the dining experience at Echo and look forward to welcoming you back for yet another indulgence in more of our facilities and cinnamon hospitality.

Thank you.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Washington DC, District of Columbia
Level Contributor
79 reviews
63 hotel reviews
common_n_hotel_reviews_1bd8 73 helpful votes
Reviewed November 3, 2013

My husband and I stayed here for 3 nights during our 3 week honeymoon through Sri Lanka and the Maldives. The room was very modern with everything you needed. It was also very spacious and clean. I believe we had one of the newer rooms, so that may be why it was so nice. The hotel had a lot of great restaurants, some were best in the city. It was also convenient to many locations around town and was very easy to get around during the day or night.

The hotel itself if huge! With a lot of people coming and going...and getting married. I have never seen so many weddings in one place. It reminded me of a super hotel in Las Vegas, so if you want a smaller more intimate place to stay - you may want to look elsewhere.

  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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Helpful?
Thank travelislifegal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cinnamon-Grand, General Manager at Cinnamon Grand Colombo, responded to this review, November 4, 2013
Thank you for staying at the Cinnamon Grand Colombo and for your complimentary feedback.

It is a pleasure to know that you had a great stay with us and thank you for your encouraging feedback on our rooms, location and facilities, especially our choice of restaurants and your recommendation of them.

We certainly hope you would stay with us again and look forward to welcome you on your next visit to Sri Lanka.

Thank you.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Varazdin, Croatia
Level Contributor
43 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed October 31, 2013

Big hotel in the central street, nice neighborhood, close to main attractions and shopping areas.
Plenty of facilities and the best one is the small improvised village under a big tree right next to the hotel, but once you enter it seems miles away from the city center.
Cultural shows happening there, restaurant offering local dishes, a small rural style store and even cows and chicken.

  • Stayed October 2013, traveled on business
    • Value
    • Location
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    • Service
Helpful?
Thank Ninnadj
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cinnamon-Grand, General Manager at Cinnamon Grand Colombo, responded to this review, November 1, 2013
Thank you for your review of the Cinnamon Grand Colombo.

We are delighted that you enjoyed your stay and our hospitality and very much appreciate your kind feedback on our hotel, location and facilities, in particular, your experience at our Sri Lankan Village restaurant Nugagama, which has been commended by many a guest.

We certainly hope that you will stay with us again and look forward to welcoming you back on your next trip to Sri Lanka.

Best regards.
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Stockholm, Sweden
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed October 30, 2013

We ended up staying at the Cinnamon Grand to end a trip through Sri Lanka. It served as a great outpost for us to gather our things together, recharge and prepare for our flight. While the service was great and the food fantastic, there was a bit of preoccupation with appearances more than I would have liked. There is a loosely enforced dress code in the lobby, we where not allowed to take a short nap before our 3am flight in a way out of the way location in the hotel.

  • Stayed October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank nicole m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cinnamon-Grand, General Manager at Cinnamon Grand Colombo, responded to this review, October 31, 2013
Thank you for staying at the Cinnamon Grand Colombo and for your kind review.

We are delighted that it was a great ending to your Sri Lankan holiday. Thank you for your compliments on our service and food offerings, however, any inconvenience caused to you on the policy of our dress code is much regretted. In keeping with international standards, Cinnamon Grand too follows the policy on dress code in the lobby areas and restaurants which is clearly indicated on the back of our key card.

Whilst thanking for your review, we hope you will give us the opportunity to welcome you again should you visit Sri Lanka in the future.

Thank you.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bristol
Level Contributor
114 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
Reviewed October 30, 2013

This is the second time staying at this hotel and the service and staff were only to wiling to help. Stayed in one of the rooms on the executive floor which was excellent. Free WiFi which was a bonus as some hotels I have stayed in Colombo you have to pay! The pool area was beautifully and well maintained. Great choice of restaurants, all reasonably priced with the exception of the Lagoon which is over priced for what you get. Don't be put off with the other restaurants because this is a 5 star hotel. Will stay again on my next visit!

  • Stayed October 2013, traveled with friends
    • Value
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    • Cleanliness
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Helpful?
Thank Jilly92
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cinnamon-Grand, General Manager at Cinnamon Grand Colombo, responded to this review, October 31, 2013
Thank you for your excellent review of the Cinnamon Grand Colombo.

It is a pleasure to know that you have enjoyed your stay on the executive floor and thank you for your valuable feedback on our room and facilities as well as the dining options. We are delighted to note that you will stay with us again and look forward to welcoming you to enjoy more of our facilities and cinnamon hospitality.

Best regards.
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Kampala, Uganda
Level Contributor
2 reviews
Reviewed October 28, 2013

Awesome experience, great 5 star hotel

If your budget allows book the executive option on floor 7,8,9 (floor 9 is best) and use the exec restaurant.

The extra cost was worth every cent.

Great professional service in all ways - especially good for business travellers

Room Tip: IF using the exec rooms try get on the 9th floor
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  • Stayed October 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank m m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cinnamon-Grand, General Manager at Cinnamon Grand Colombo, responded to this review, October 29, 2013
Thank you for your complimentary review of the Cinnamon Grand Colombo.

We are delighted that you enjoyed your stay on the executive floor and appreciate your encouraging feedback. We also thank you for recommending us and look forward to welcoming you on your future visits to Sri Lanka.

Thank you.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Cinnamon Grand Colombo

Property: Cinnamon Grand Colombo
Address: 77 Galle Road, Colombo, Sri Lanka
Phone Number:
Location: Sri Lanka > Western Province > Colombo
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Family Hotel in Colombo
#3 Business Hotel in Colombo
#3 Spa Hotel in Colombo
#4 Romantic Hotel in Colombo
#5 Luxury Hotel in Colombo
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Cinnamon Grand Colombo 5*
Number of rooms: 501
Official Description (provided by the hotel):
Just 35 kilometers from the Bandaranaike International Airport (BIA), luxurious Cinnamon Grand Colombo is located in the heart of Colombo City’s business, shopping and entertainment center. Elegantly designed, spacious rooms at the Cinnamon Grand offer a wide range of in-room amenities, king size beds, and a pillow menu to ensure your comfort and pleasure. All rooms feature carefully attended-to bathrooms and toiletries, large flat screen TVs, a mini bar, and WiFi access. The hotel’s 14 restaurants provide an electric mix of international cuisines, including award-winning Sri Lankan seafood at the Lagoon Restaurant & Garden, and the best of European fine dining at the London Grill. To wind down, guests can patronize Cinnamon Grand’s poolside ‘Breeze Bar’ or typical British pub style ‘Cheers Pub,’ and enjoy a wide range of cocktails, beer and fresh juices. There are two gymnasiums, a spa retreat, a tennis court and two pools. Cinnamon Grand is also located right next to Colombo’s high end shopping mall, Crescat Boulevard. Cinnamon Grand Colombo is fully accessible and is an environmentally friendly property. ... more   less 
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Also Known As:
Cinnamon Grand Colombo Hotel Colombo
Cinnamon Grand Hotel Colombo
Cinnamon Hotel Colombo
Colombo Cinnamon Grand Hotel

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