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“Great Hotel”

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Cinnamon Grand Colombo
Ranked #5 of 54 Hotels in Colombo
Certificate of Excellence
Brantford, Canada
Level 4 Contributor
44 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
“Great Hotel”
Reviewed October 18, 2013

Great service from all the staff! Lots of great restaurants, good location. Small bath tub,I could not totally relax in it, although i did give it a good try. However, there was lots of hot water. The breakfast buffet was fantastic, i asked for porridge and the staff member said yes (although it was not part of the buffet). It was on my plate within minuets and was fantastic!
The building is tired but well kept.

  • Stayed October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank msTabudhabi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cinnamon-Grand, General Manager at Cinnamon Grand Colombo, responded to this review, October 20, 2013
Thank you for your appreciative review of the Cinnamon Grand Colombo.

We are glad you had a great stay and enjoyed the hospitality, amenities, service and location; as well as our dining options. We certainly look forward to having you stay with us again to enjoy more of our facilities and cinnamon hospitality.

Thank you.
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3,549 reviews from our community

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Rating summary
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  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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Miami, Florida
Level 6 Contributor
144 reviews
99 hotel reviews
common_n_hotel_reviews_1bd8 176 helpful votes
Reviewed October 18, 2013

It is a very nice and recommendable hotel in Colombo.
We stayed in the executive rooms, therefore we had a butler checking us in, a private concierge, plus we were entitled to having breakfast, lunch, tea, happy hour and dinner on the 9th floor, all included in the price that was very reasonable.
The seafood restaurant was excellent. You choose your raw seafood out of a counter and they prepare it for you according to your likings.
The location is good, right beside the Lagoon and just one block away from the beach.
The reason why I rated it 4 instead of 5 is because Colombo itself is not a touristic city and we only stopped there because we were on our way to the Maldives coming from India where we stayed in fabulous hotels.

  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank FromSaoPaulo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cinnamon-Grand, General Manager at Cinnamon Grand Colombo, responded to this review, October 20, 2013
Thank you for your recommendation of the Cinnamon Grand Colombo.

It is a pleasure to know that you have had an excellent stay with us and enjoyed the facilities available on the executive floor. We are glad you enjoyed the dining experience at the lagoon too and appreciate your words of praise on our service and amenities. We hope you would stay with us again if you do visit Sri Lanka, maybe sometime in the future.

Best regards.
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Sydney, Australia
Level 3 Contributor
16 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed October 18, 2013

I have stayed twice in the hotel and as i am here on business not pleasure sadly you are workign and have calls and flights at silly hours before starting the work day. On my first trip here on my last day i had an early flight, up for early shower only to find that a 4am COLD water shower was all that was available. I spoke to the manager when checking out who told both myself and my colleague we were lying and there was hot water, not sure if he had dipped his toes in that morning but it was COLD. I made a written complaint and left it at that. I return to the hotel this week for business and again i am shocked at 430am when the water is again cold, both myself and my colleague again had same experience. The next morning going down for 6am breakfast before work I learnt that in fact even thought they say open at 6am for breakfast should you wish to avail yoursel of most of the hot food or any service dont bother at 6am, they are not ready at this time and probably should be telling people they open at 630am. I then decided I would let the manager know that this is my 2nd visit and i cant beleive that again no hot water, they deny they turn the water off over night but i find it hard to beelive that twice i had the same issue when having to have a silly o'clock shower. The manager - well chain thereof managers who ended up apolgising then offered dinner, graciously i said thank you and then when i turned up for the dinner booking i found out that the restaurant was not open at the time they had taken the booking. I am not sure if the manager wasnt listening or does not know what time the restuarants open within her establishment but to be honest either way just not acceptable. The service has really been less than acceptable. I am OK if they turn off water overnight or want to serve breakfast at 630am, just let me know so i can manage my expectations.

Room Tip: Dont stay in the side of the hotel that has the function room at the bottom it is incredibly noisy a...
See more room tips
  • Stayed October 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Jane A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cinnamon-Grand, General Manager at Cinnamon Grand Colombo, responded to this review, October 21, 2013
Thank you for staying at the Cinnamon Grand Colombo and for taking the time to review us.

We are very sorry that you did not have a good stay with us and we sincerely apologize for the issues experienced by you and the inconvenience caused as a result. The issues you encountered are totally unacceptable and rest assured that the management will follow up and rectify where needed.

We do sincerely hope this will not dissuade you from staying with us again on your future visits to Sri Lanka.

Thank you.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
home
Level 2 Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed October 17, 2013 via mobile

I would particularly like to thank Prasad and his team in the executive lounge at the Cinnamon Grand for their humanity and great kindness during a week we spent there whilst our son was seriously ill in hospital. They did everything they could to make what was a very stressful time as comfortable as they could. The hotel has a great vibe and Chutneys is a restaurant where the quality of the food and the service are outstanding. A big thank you to all.

Stayed October 2013
Helpful?
Thank njcHome
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cinnamon-Grand, General Manager at Cinnamon Grand Colombo, responded to this review, October 20, 2013
Thank you for staying at the Cinnamon Grand Colombo and for your complimentary review.

We are delighted to note that Prasad and the team at the executive lounge have gone the extra mile to ensure you had a comfortable stay and we do hope your son has totally recovered. Whilst appreciating your compliments and valuable feedback which has been shared, we do look forward to having you stay with us again.

Best regards
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
West Bay, Grand Cayman
Level 5 Contributor
48 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed October 17, 2013 via mobile

My review of this hotel is mixed. Stayed three nights. Broken and slow elevators slowed us down repeatedly. Food buffets were very good. Service was ok to bad, especially bad at the weekend tea and in the coffee stop in the lobby. Rooms were clean and comfortable and housekeeping was attentive. The wifi signal was weak and I could never get it to work properly. The spa was very good. Altogether I expect more consistency and better service from a five star hotel.

  • Stayed October 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank PixelsnFluff
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cinnamon-Grand, General Manager at Cinnamon Grand Colombo, responded to this review, October 21, 2013
Thank you for staying at the Cinnamon Grand Colombo.

Whilst appreciating the time taken to post your review, we are sorry to learn about your disappointment over the issues you faced with the amenities and service. We sincerely apologize for the inconvenience that has been caused to you as a result.

Furthermore, we sincerely hope these issues will not deter you from staying with us on your future visits to Sri Lanka.

Thank you.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kochi (Cochin), India
Level 1 Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed October 16, 2013

i really liked my stayyy and everything was top notch. people should visit the sea food restaurant there.I would also recomend the lobby bar and also the coffee shop.the angsana spa situated at the hotel is also top notch. More than anything this property is always buzzing with activity.

  • Stayed October 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Arun007m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cinnamon-Grand, General Manager at Cinnamon Grand Colombo, responded to this review, October 20, 2013
Thank you for staying at the Cinnamon Grand Colombo and your appreciative review.

We are delighted you had an excellent stay and enjoyed the experiences at the lagoon, lobby bar, coffee stop and angsana spa. We trust you will stay with us again and look forward to welcome you to indulge in more of our services and cinnamon hospitality.

Best regards
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Norwich, United Kingdom
Level 3 Contributor
15 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed October 13, 2013

On arrival the car was not at the airport to pick us up, and when we got to the hotel we found that our reservation had gone missing. However, we were accommodated within 30 minutes, and after checking what had happened with our office, we found that the error was at the cinnamon. But within 24 hours the deputy manager had asked to see us, and was lovely, he was apologetic and ensured that all our needs were met going forward - which cannot be underestimated.

So thank you to Jude, and all the other staff for ensuring our stay was as good as it could be given that it was for work.

  • Stayed October 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Slt3305
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cinnamon-Grand, General Manager at Cinnamon Grand Colombo, responded to this review, October 13, 2013
Thank you for your kind review of the Cinnamon Grand Colombo.

Let me at the outset sincerely apologize for the inconvenience you were faced with on arrival. We can assure you that corrective measures are being taken to ensure that there are no repetitions of similar situations.

However, we are pleased to note that appropriate action was taken by our team to ensure you had a good stay. Your appreciation to Jude and all other staff concerned will be conveyed as we look forward to welcoming you again.

Thank you.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Cinnamon Grand Colombo

Property: Cinnamon Grand Colombo
Address: 77 Galle Road, Colombo, Sri Lanka
Phone Number:
Location: Sri Lanka > Western Province > Colombo
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Family Hotel in Colombo
#3 Spa Hotel in Colombo
#3 Business Hotel in Colombo
#4 Romantic Hotel in Colombo
#5 Luxury Hotel in Colombo
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Cinnamon Grand Colombo 5*
Number of rooms: 501
Official Description (provided by the hotel):
Just 35 kilometers from the Bandaranaike International Airport (BIA), luxurious Cinnamon Grand Colombo is located in the heart of Colombo City’s business, shopping and entertainment center. Elegantly designed, spacious rooms at the Cinnamon Grand offer a wide range of in-room amenities, king size beds, and a pillow menu to ensure your comfort and pleasure. All rooms feature carefully attended-to bathrooms and toiletries, large flat screen TVs, a mini bar, and WiFi access. The hotel’s 14 restaurants provide an electric mix of international cuisines, including award-winning Sri Lankan seafood at the Lagoon Restaurant & Garden, and the best of European fine dining at the London Grill. To wind down, guests can patronize Cinnamon Grand’s poolside ‘Breeze Bar’ or typical British pub style ‘Cheers Pub,’ and enjoy a wide range of cocktails, beer and fresh juices. There are two gymnasiums, a spa retreat, a tennis court and two pools. Cinnamon Grand is also located right next to Colombo’s high end shopping mall, Crescat Boulevard. Cinnamon Grand Colombo is fully accessible and is an environmentally friendly property. ... more   less 
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Also Known As:
Cinnamon Grand Colombo Hotel Colombo
Cinnamon Grand Hotel Colombo
Cinnamon Hotel Colombo
Colombo Cinnamon Grand Hotel

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