Wait 30 minutes for any response from housekeeping. TVs didn't work. Showers were not cleaned. Room drops in suite were inconsistent. Smoking hotel so if you allergies or any kind be warned that the corridors stink of stale smoke. More
Wait 30 minutes for any response from housekeeping. TVs didn't work. Showers were not cleaned. Room drops in suite were inconsistent. Smoking hotel so if you allergies or any kind be warned that the corridors stink of stale smoke. MoreShow less
Thank you for staying at the Cinnamon Grand Colombo and for your feedback.
We are very much concerned about the issues you faced and sincerely apologize for the inconvenience caused to you. We would be grateful if you could give us more details of your stay to the email address given below in order to investigate this further.
Please be assured that necessary measures will be taken to prevent such a repetition, and hope you will give us another opportunity to serve you.
We've stayed here twice, of our three trips to Colombo, the first time we stayed at the taj samudra but spent all our time hanging out at the lobby of the cinnamon grand or ate at their restaurants. There is a band in the lobby bar in the evenings, and it's a really nice atmosphere. Also, the rooms are well appointed, modern and comfortable. Their breakfast spread is really good, and so are the seafood n grill restaurants. The lobby pastry shop is a nice place to catch a bite, n the small shopping gallery is part of the hotel complex, it has a supermarket, a spa Ceylon store, n a dilmah store, very convenient.
Thank you for your complimentary review on the Cinnamon Grand Colombo.
We are delighted that you love staying with us and appreciate your words of praise on our rooms, facilities, location and food offerings. We are pleased to note you were able to experience two of our dining options in addition to enjoying your evenings at the lobby.
It would be great to have you stay with us again, so you could experience more of our facilities, dining options and cinnamon hospitality.
Really Nice clean and comfortable room with free wifi and television, it is a big hotel with a large selection of restaurants. Food is excellent, especially the breakfast. good service and friendly staff.
Thank you for your stay at the Cinnamon Grand Colombo and for your precise and complimentary feedback. We do look forward to welcoming you again for yet another enjoyable and memorable stay with us.
We were impressed with the sheer size of this hotel and the luxury in all the detail around the hotel (impressive water feature at reception and mood lighting around the pool etc).
We were on the 9th floor in a nice double room with a bed that offered the best night sleep we had in a while, the en suite was disappointing as brown water poured out the bath taps.
The staff were all friendly and we sat in the evening at one of the hotels many restaurants and enjoyed some drinks and tapas by the well lit swimming pool.
This hotel has a business feel to it and the majority of the guests we saw appeared to be on business or conducting business around the dining table so perhaps not a place for couples.
The breakfast was great and the restaurant very clean. The staff here are busy so we struggled to get our table cleared or a top up on tea but the food really was to a very high standard. As this hotel is in the centre of the capital city I suspect it may be the best place to stay if visiting the city. (On that note we actually regretted going to Colombo as for us we found little of interest as not really big city people so our tip would be stay here if it works well with your trip ending or you are keen city explorers but do not go out of your way to visit, we should have perhaps gone from the tea factory straight to Yala national park.
Thank you for your stay at the Cinnamon Grand Colombo and for taking time to share your feedback.
Whilst appreciating the compliments on our hotel and facilities, we are sorry that you experienced issues with service and for the inconvenience you faced as a result.
Thank you for recommending us and we do look forward to welcoming you, if you do intend staying in Colombo again.
We stayed at cinnamon grand for 2 nights during the first part of our tour. We loved it! The staff was so friendly and the food was amazing!! We absolutely loved one of the guys that worked at the reception area. I believe his name is Sherman. They even sent a cake up to our room because we are getting married in Sri Lanka and they wanted to say congrats. Highly recommend this hotel!! Sad to be gone! We are staying now at Cinnamon Lodge Habarana.. we miss the food from Grand for sure!
Thank you for your excellent review of the Cinnamon Grand Colombo.
It is a pleasure to know that your stay with us set a positive tone for the rest of your Sri Lankan holiday. Thank you for your valuable feedback on our hotel, staff - in particular Shanon at the reception, and the food offerings. Thank you also for your recommendation and we look forward to welcoming you again, maybe at the end of your tour, to enjoy more of our facilities and cinnamon hospitality.
When I check into a hotel it's always heartening to meet smiling and warm check in personnel. Unfortunately not here. The check in staff is very cold in behaviour, not at all welcoming. Thankfully the rooms were well designed and well stocked. During my stay I realized that room service supplies took a long time to be delivered. Similarly tough the service during the buffets which were breakfast, lunch and dinner wasn't always satisfactory. Had to request repeatedly for water, tea and plate clearance.
Thank you for staying at the Cinnamon Grand Colombo.
Whilst appreciating the time taken to post your review, we are very sorry to learn about your disappointment. The issues you faced are not in keeping with the high standards that we try to maintain at all times and we will certainly investigate into your complaint and take necessary action to ensure this does not happen again.
Thank you for bringing this to our attention and we do hope you would give us another opportunity to let you truly experience our services and cinnamon hospitality.