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“Average rooms, cool hotel”

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Cinnamon Grand Colombo
Ranked #5 of 51 Hotels in Colombo
Certificate of Excellence
Dublin
Level Contributor
44 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
“Average rooms, cool hotel”
4 of 5 bubbles Reviewed May 6, 2013 via mobile

It's a very big hotel,lots to do. We were spending our last night in SL here so it suited us to have plenty of activities on site. Rooms were only ok. Not particularly special and quite small. The restaurants we tried were gorgeous!

  • Stayed April 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank emcdub
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cinnamon-Grand, General Manager at Cinnamon Grand Colombo, responded to this review, May 6, 2013
Thank you for staying at the Cinnamon Grand Colombo and your kind review.

We are delighted you had a pleasant and lively stay with us, being your last night in Sri Lanka. It would be great to have you stay with us longer the next time, so that you could experience more of our dining options and indulge in our cinnamon hospitality.

Best Regards
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3,329 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (734)
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English first
Colombo Sri Lanka.
Level Contributor
64 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
4 of 5 bubbles Reviewed May 3, 2013

I am a wine educator by profession. With 11 other school mates I sat to enjoy our selves.
I had not drunk a beer for years. The wine list was so boring we all had no choice. The prices therein could be described as Vespa Scooters at Ferrari prices. The staff here have descended from heaven. One found my purse in the toilet and returned it in tact sometime ago. Honesty is a very rare trait in Lanka. For all the staff here to be polite somebody here has to be a good motivator.
The restaurant that serves typical Lankan village food needs an injection of
enthusiasm combined with more interesting choices in the menu. We all tried to listen to the four violinist who are all competent. The fountain kept drowning the music. Some of us had to creep -up 5 to 6 feet away from them to listen. The management needs to pay attention to this.

  • Stayed April 2013, traveled with friends
    • Value
    • Location
    • Cleanliness
    • Service
Helpful?
1 Thank Nissapeti
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cinnamon-Grand, General Manager at Cinnamon Grand Colombo, responded to this review, May 6, 2013
Thank you for patronizing the Cinnamon Grand Colombo and for your constructive feedback.

We are indeed pleased that you enjoyed your drink of beer. It was also satisfying to read about the honesty and courtesy of our associates who have done us proud on many an occasion. We have also taken note of your constructive comments which are significant to us in our endeavour to provide the best possible experience to all our valued guests.

We do thank you once again for your patronage and look forward to indulge you with more of our cinnamon hospitality, on your next visit.

Thank you.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Newcastle, Australia
Level Contributor
93 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
5 of 5 bubbles Reviewed May 3, 2013 via mobile

My wife and I left this morning and travelled to Kandy however didn't want to leave. Being the start of our honeymoon and 3 weeks in Sri Lanka, we wanted somewhere nice to stay...this was just the place. We got a room on the executive floors which gives you access to the executive lounge where you can have free high tea in the afternoon, great for a snack or even a meal as they have hot and cold buffet style items available. After high tea finishes, happy hour starts for the next couple of hours. Great to watch an incoming storm or enjoy the city lights while consuming your favourite beverages for a couple of hours and its also FREE!
Pool area and all amenities are clean and outstanding along with the rooms being great also.
The main highlight of our stay was dinner both nights in the village restaurant where they have created a small Sri Lankan village and serve a great buffet of Sri Lankan fare. I'm not normally a buffet fan however this was awesome. The staff are dressed appropriately for the atmosphere they are trying to create and the service is excellent. It's a little hard to find, we wouldn't have known if we weren't told to have a look by one of the staff in the foyer. You have to walk out through the Cheers bar to get to it but well worth the look for a great experience and not too expensive either.
Overall our experience at the Cinnamon Grand Hotel will be one we never forget.

  • Stayed April 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank NewcastleVon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cinnamon-Grand, General Manager at Cinnamon Grand Colombo, responded to this review, May 6, 2013
Thank you for choosing to stay at the Cinnamon Grand Colombo at the start of your honeymoon.

We are delighted that you had a memorable stay with us, enjoying the facilities of the executive floor as well as the dining experience at our typical Sri Lankan Village restaurant Nugagama. Many thanks for the kind sentiments expressed regarding our facilities and service. The team and I appreciate your very encouraging feedback; no doubt we are pleased to have ensured guest satisfaction.

We take this opportunity to wish you all the best for a fantastic future together and look forward to welcoming you again to indulge in more of our facilities, services and cinnamon hospitality.

Best regards,
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Level Contributor
11 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed May 2, 2013

We stayed one night, the room was big enough for 2 adults and 2 young kids. It was very clean and the bathroom was not huge but had a comfortable bath.
We had dinner in the Indian restaurant, it was good but very spicy for Europeans!
The pool is very big, kids loved it. There is also a "typical village" in the hotel garden that shows how Sri lankan's village used to be. They sell handcrafted dolls that are very cute. And you pay your respect in front of the 2500 years old banyan tree!
Breakfast buffet was wide and the cooks and waiters were all kind and smiling. It was nevertheless really too cold in the room so we went outside.

  • Stayed April 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Nalini5a
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cinnamon-Grand, General Manager at Cinnamon Grand Colombo, responded to this review, May 6, 2013
Thank you for your stay at the Cinnamon Grand Colombo and your kind review.

We are pleased that you enjoyed your stay, though just for one night; and the typical Sri Lankan Village, tucked in the premises. Thank you for your words of praise on our facilities and services and we do hope you would stay with us again if you visit Sri Lanka in the future.

Thank you.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Glasgow
Level Contributor
174 reviews
61 hotel reviews
common_n_hotel_reviews_1bd8 165 helpful votes
4 of 5 bubbles Reviewed May 2, 2013

Spent 4 nights here for business, with 2 colleagues, and we had no quibbles about the hotel. It has some excellent restaurants even the vegetarian with us could find something to eat (in most of them). Modest dress code is a nice touch, however, the lobby seemed to double up as a film stage for every bride in Colombo; yes, it might be your wedding but when we are trying to head to work in the morning the vast majority of us don’t care!

  • Stayed April 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Kevin O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cinnamon-Grand, General Manager at Cinnamon Grand Colombo, responded to this review, May 6, 2013
Thank you for staying at the Cinnamon Grand Colombo and for sharing your experience.

Whilst appreciating the fact you had a trouble free 4 nights stay with us, we do apologize for the inconvenience you faced on your way to work in the morning. I hope this issue will not deter you from staying with us again, to delight in more of our facilities and cinnamon hospitality; if and when you do visit Sri Lanka.

Best regards.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Gurugram (Gurgaon), India
Level Contributor
13 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 bubbles Reviewed April 30, 2013

stayed here with family for 3 nights. lovely experience. reasonable prices for room service items. surprisingly a cup of coffee is more expensive than many items on the menu. the mall attached to the hotel has a good food court & a small departmental store. extremely convenient. restaurants at this hotel serve great food. rooms are well appointed; nice large luxurious pillows. the pool was awesome.

Room Tip: take one overlooking the pool. dont bother about the railway track behind the hotel. just about 5 tr...
See more room tips
  • Stayed April 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank sanjayshivnani
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cinnamon-Grand, General Manager at Cinnamon Grand Colombo, responded to this review, May 1, 2013
Thank you for staying at the Cinnamon Grand Colombo and your kind feedback.

We are so pleased that you and your family had a good stay with us, enjoying the food, location, rooms and facilities as well as our dining options. If you do intend visiting Sri Lanka in the near future, it would be a pleasure to welcome you again and indulge you with more of our services and cinnamon hospitality.

Thank you
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bangkok, Thailand
Level Contributor
45 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 bubbles Reviewed April 29, 2013

Wife and I went there due to a recommendation from the owner of a B&B where were staying and we were not disappointed ! Food was of good quality and this is the place to come for real authentic Sri Lankan cuisine- service was excellent and everyone was very freindly- we will stay here next time we visit Srilanka...

  • Stayed April 2013, traveled as a couple
    • Value
    • Location
    • Cleanliness
    • Service
Helpful?
Thank Theexecchef
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cinnamon-Grand, General Manager at Cinnamon Grand Colombo, responded to this review, May 1, 2013
Thank you for choosing to stay at the Cinnamon Grand Colombo and taking time to share your experience on TripAdvisor.

It is a delight to know that we did meet up with your expectations during your stay with us and that you also enjoyed the authentic Sri Lankan cuisine, as well as the friendly staff.

We are pleased that you will stay with us again and look forward to indulging you with more of our facilities and cinnamon hospitality.

Best regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Cinnamon Grand Colombo

Property: Cinnamon Grand Colombo
Address: 77 Galle Road, Colombo, Sri Lanka
Phone Number:
Location: Sri Lanka > Western Province > Colombo
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Spa Hotel in Colombo
#3 Family Hotel in Colombo
#3 Business Hotel in Colombo
#4 Romantic Hotel in Colombo
#5 Luxury Hotel in Colombo
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Cinnamon Grand Colombo 5*
Number of rooms: 501
Official Description (provided by the hotel):
Just 35 kilometers from the Bandaranaike International Airport (BIA), luxurious Cinnamon Grand Colombo is located in the heart of Colombo City’s business, shopping and entertainment center. Elegantly designed, spacious rooms at the Cinnamon Grand offer a wide range of in-room amenities, king size beds, and a pillow menu to ensure your comfort and pleasure. All rooms feature carefully attended-to bathrooms and toiletries, large flat screen TVs, a mini bar, and WiFi access. The hotel’s 14 restaurants provide an electric mix of international cuisines, including award-winning Sri Lankan seafood at the Lagoon Restaurant & Garden, and the best of European fine dining at the London Grill. To wind down, guests can patronize Cinnamon Grand’s poolside ‘Breeze Bar’ or typical British pub style ‘Cheers Pub,’ and enjoy a wide range of cocktails, beer and fresh juices. There are two gymnasiums, a spa retreat, a tennis court and two pools. Cinnamon Grand is also located right next to Colombo’s high end shopping mall, Crescat Boulevard. Cinnamon Grand Colombo is fully accessible and is an environmentally friendly property. ... more   less 
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Also Known As:
Cinnamon Grand Colombo Hotel Colombo
Cinnamon Grand Hotel Colombo
Cinnamon Hotel Colombo
Colombo Cinnamon Grand Hotel

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