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Cinnamon Grand Colombo
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Reviews (5,280)
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4,178 - 4,183 of 5,280 reviews
Reviewed February 17, 2013

Some of my family and I unfortunately picked Ramani's salon to have our hair washed and styled for a wedding. We wanted a simple wash and styling - no fancy hair-do.

To begin with it was terribly overpriced, I looked like a different person and some of the others who had their hair done looked very ordinary. Just tons of hair spray.

The worst thing about them was that they did not finish us on time even though we made appointments and we were charged an additional Rs. 1000.00 each because the stylists had to come in earlier than usual. They insisted on being paid cash!!!! Their timing sucks.
Believe it or not, when we were all done it was 40 minutes later than scheduled.!!

The stylists could not care less - they were insensitive to our dilemma. It created havoc with our plans. We had to get additional cars, the photographers were held back and delayed the whole process. Things got terribly chaotic.

We went to the salon the next day to lodge a formal complaint and the 'manager' said nothing to us, not even a simple apology. We informed him we wanted a refund or a partial refund as the service was terrible. All he said was that all the money has been sent to Ramani and he could not do anything about that. We asked to speak to Ramani Fernando and was informed that she was in a meeting and she will call us in about half hour. We provided our phone numbers and that was the end of it. Ramani or a designate never called us back !!!

I would not recommend Ramani to anyone I know. I am not sure why Cinnamon Grand spoils their reputation with a poor salon like Ramani's.
I used the services at Nayana Salon a few days later and was completely satisfied. Their timing and services were great.

  • Stayed: January 2013, traveled with family
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3  Thank GoogleMarkham
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cinnamon-Grand, General Manager at Cinnamon Grand Colombo, responded to this reviewResponded February 21, 2013

Thank you for staying at the Cinnamon Grand Colombo.

Please accept our sincere apologies for the issues you faced at Ramani’s salon and the inconvenience caused to you as a result. We are so sorry that it ruined your day.

Whilst thanking you for bringing this to our attention, we assure you that we will take it up with Ramani Fernando, who is the third party operator, to ensure it does not happen again.

We do hope you would give us another opportunity to serve you with our facilities and cinnamon hospitality.

Thank you

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 17, 2013

Clean, great service and excellent location. The on site restaurants were wonderful with a great selection. Just happened to pick this hotel and was very happy with my luck in choosing it.
The pool area is beautful and very clean. The breakfast cant be beat and is one of the best I have in recent memory.

  • Stayed: February 2013, traveled as a couple
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Thank KeithC2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cinnamon-Grand, General Manager at Cinnamon Grand Colombo, responded to this reviewResponded February 19, 2013

Thank you for staying at the Cinnamon Grand Colombo.

Indeed we are delighted we met up with your expectations in giving you a great time, during your stay with us. Thank you for appreciating our amenities, service and location and of course the breakfast. We do hope you would to stay with us again and experience more of our facilities and indulge in more of our cinnamon hospitality.

Thank you.

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Reviewed February 16, 2013

After staying in another hotel in Colombo that was horrendous, I decided to move and spend 2 nights at the Cinnamon Grand.

They knew I was there on business and the receptionists were hugely accomodating and found me a business room. It was quite expensive at £150 per night, but at that point I was willing to pay anything!

The room was nice, with a business desk, free bottle of wine and access to the business lounge, which had some lovely food.

The hotel is enormous, and easy to get lost in. It has a huge number of high quality restaurants and amazing facilities and amenities, including outdoor swimming pool.

This hotel is a quality place, with great service provided by all staff.

I look forward to stay with you on business again this coming summer.

  • Stayed: March 2012, traveled on business
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Thank SBhatt87
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cinnamon-Grand, General Manager at Cinnamon Grand Colombo, responded to this reviewResponded February 19, 2013

Thank you for staying at the Cinnamon Grand Colombo and for your appreciative review.

We are delighted that you found the Cinnamon Grand a quality place to stay in and thank you for appreciating our executive floor with its facilities and services. Our associates no doubt would be pleased to hear they have ensured guest satisfaction.

It would be good to have you stay with us again and we do look forward to welcoming you to experience more of our dining options and indulge in more of our cinnamon hospitality.

Best regards

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Reviewed February 16, 2013

I booked a day trip through Walkers, LTD which is located in the lobby and recommended by the hotel. It was not a good experience. The trip to the elephant orphanage and the tea factory were nice but the rest of the day was a disaster. The driver took us to shops which tried to pass themselves off as factories or museums but they were nothing more than tourist traps. It was very evident that the goals was to get us to spend our money on overpriced items. Some of the shops were very dirty; the products were of poor quality and the prices were extremely high. He never stopped for a meal even though we were gone more than 13 hours. He kept taking us to more shops. He did not take us to the botanic gardnes which are considered part of the day trip. I could go on and on and on but I think you get the point. More than half the day was wasted.

Room Tip: I hear another customer asking for one of the newer rooms but I was given an older room. Disappointing since I was aware of and requested a newer room but didn't get one.
  • Stayed: February 2013, traveled on business
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1  Thank intnltrvlr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cinnamon-Grand, General Manager at Cinnamon Grand Colombo, responded to this reviewResponded February 19, 2013

Thank you for staying at the Cinnamon Grand Colombo.

We regret to note your disappointment over the day trip and apologize sincerely for the inconvenience caused to you. In the meantime, please note that we have taken it up with the 3rd Party Tour Operator - Walkers Tours Limited, who has assured us that they will take it up with the driver concerned.

Thank you for bringing this to our attention and we sincerely hope it will not deter you from staying with us again, if you do visit Sri Lanka in the future.

Thank you.

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Reviewed February 15, 2013

This was our first hotel on a three week tour of Sri Lanka and it proved an excellent place to start from. It's well located near the sea front but within easy reach of the city's attractions.
It's a large hotel but despite that its not impersonal and the staff are friendly and attentive. The rooms are standard for a large modern hotel, clean and the beds are extremely comfortable and a choice of four different pillows is offered. Something that would be welcome in every hotel.
There is a choice of five restaurants to eat at within the hotel and the ones we went to were excellent (the seafood supermarket restaurant and the London Grill) compared well in terms of food and service with external restaurants. The lobby patisserie was also great for lunch particularly if you like pies!!!

  • Stayed: February 2013, traveled with friends
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Thank seebeforeigo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cinnamon-Grand, General Manager at Cinnamon Grand Colombo, responded to this reviewResponded February 19, 2013

We are so glad you decided to stay at the Cinnamon Grand Colombo at the start of your three weeks tour of Sri Lanka.

It is a pleasure to read that our friendly staff and amenities made your stay a memorable one and thank you for your words of praise on our pillow menu and choice of restaurants. We are certainly glad that you left with good memories of your dining experience at the Lagoon and London Grill as well as the Coffee Stop.

We do hope you would stay with us again and give us the opportunity to delight you with more of our cinnamon hospitality if you do visit Sri Lanka again.

Best regards

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