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“Beware if you travel in groups”

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Cinnamon Grand Colombo
Ranked #3 of 55 Hotels in Colombo
Certificate of Excellence
Reviewed January 9, 2013

We had booked non-smoking rooms (on the same floor) at this property over New Year's. We paid top dollar for all the rooms and even paid in advance in full two months prior to coming to Colombo. About a month before arrival we were asked to provide the guest details (along with passport copies). We also highlighted to the hotel that there were two expecting mothers and 7 children (from 10 years - 3 years) which they had the passport copies of as well.

When we checked-in to the hotel, we were all given rooms on the smoking floor and were not even told about it. When one of the pregnant mothers walked into her room she could not stand the smell of the room and we called the reception and the individual told us it was a smoking room.

We spoke to the Front Office Manager and finally had all our rooms changed to non-smoking rooms but on different floors. This hotel did not keep their word as per the reservation and the staff were not apologetic or anything. It seemed they were more important in making sure they have all their rooms filled at the highest prices as it was the New Years time.

So if you are traveling in a group beware of this hotel if you are going during a holiday period. They may screw you like they did us.

Room Tip: As them to give you rooms in the new wing and not the old / renovated wing. 4th floor in the new win...
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  • Stayed: December 2012, traveled with family
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2  Thank Grandmaster82
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cinnamon-Grand, General Manager at Cinnamon Grand Colombo, responded to this reviewResponded January 18, 2013

Thank you for choosing to stay at the Cinnamon Grand Colombo.

Whilst appreciating the time taken to post your review on TripAdvisor, we are very sorry to learn about your disappointment and inconvenience over the issues you faced. However, it is pertinent to mention that it was not a direct booking with the hotel but through a Travel Agent.

Therefore the only special requests we received from your Travel Agent were “please allocate king size beds in all the rooms” and “flower bouquet and cake on FOC basis for 40th wedding anniversary of client”. There was no request for non-smoking rooms, neither was there any mention that two ladies in the group were pregnant mothers.

However, please accept our sincere apologies. Nothing is more important to us than regaining your confidence and we sincerely hope this incident will not prevent you from staying again at the Cinnamon Grand Colombo, should you visit Sri Lanka in the future.

Thank you.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,993 - 2,999 of 4,008 reviews

Reviewed January 9, 2013

My husband and I visit Sri Lanka each year. On every visit we make sure that we dine at TAO restaurant at the Cinnamon Grand. The food is great and the staff exceptional. Each year we are greeted by the staff who never fail to remember us, quite remarkable given the number of people they would serve in a year. We are always made to feel as though we are VIP's. A special mention needs to go out to the head waiter Gayan Wakista, he is an exceptional waiter, he evens remembers what we like to eat!. Gayan is an asset to not only the restaurant but to the hotel as well. We look forward to seeing Gayan and the rest of the staff at TAO again this year.
If you are in town on a Thursday night make sure you indulge in the degustation menu, fantastic. I cannot eat shell fish so the staff ensure that these courses are subsituted for me, this wouldnt happen in many 5 star hotels.
Well Done to all. Wendy and Anil Guneratne - Melbourne Australia

Room Tip: We stay in an apartment so cannot comment on the rooms except to say that we have friends who stay a...
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  • Stayed: September 2012, traveled with family
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Thank Wendy G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cinnamon-Grand, General Manager at Cinnamon Grand Colombo, responded to this reviewResponded January 11, 2013

Thank you for patronizing the Tao restaurant at the Cinnamon Grand Colombo and for your recommendation on TripAdvisor.

We are delighted that you enjoyed the culinary experience as well as the exceptional service. In our endeavour to provide the best possible experience to all our valued guests, such impressions as yours are definitely an encouragement to us and it will be my pleasure to pass on your compliments to the Head Waiter, Gayan Wakista.

Whilst thanking you once again for your patronage, we do look forward to welcome you on your next visit.

Best regards

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Reviewed January 9, 2013

A very good hotel with the pleasant and friendly staff. I have stayed in this hotel for 5 nights and I really enjoyed it. The food at the hotel restaurants exceeded my expectations, it was just delicious. Spa facilities and massage were just great. The live classic music on the hall was superb :)). The staff (waiters, receptionists, room service, doormen, spa center employees, spa therapists) were always responsive and very attentive so I would like to thank each and all of employees of the hotel for the great job they do. I will definitely come back here:). A special thanks to Ms. Preethi who is the restaurant manager for her care and attentiveness.

  • Stayed: January 2013, traveled solo
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Thank Kenan_Jafar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cinnamon-Grand, General Manager at Cinnamon Grand Colombo, responded to this reviewResponded January 11, 2013

Thank you for your stay at the Cinnamon Grand Colombo.

It is greatly satisfying for us to learn that our hotel has exceeded your expectations in service, facilities, comfort, etc., and we sincerely thank you for sharing your feedback on TripAdvisor. Your words of praise are truly an encouragement, and we will certainly strive to provide the best possible experience to all our valued guests. Thank you also for the special mention of our Restaurant Manager Ms. Preeth, which we will be pleased to share with her.

Whilst thanking you for recommending us, we look forward to indulge you with more of our Cinnamon hospitality when you visit us once again.

Thank you.

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Reviewed January 8, 2013

This is the best hotel in Colombo by far. They have over 12 restaurants to choose from, the rooms are in good condition and the price is not bad at all.

Its very very central and the service is great and the food at almost every restaurant tasted very good. The lagoon sea food restaurant is one of the best in Colombo in any category of restaurant.
Its by far the best sea food in town. The London grill is also great. Will certainly return.

  • Stayed: October 2012, traveled as a couple
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Thank SDS27
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 7, 2013

A great hotel in a great city. Choice of restaurents was very good. Hotel was busy but the staff at the check in was efficient.
The breafast spread was good but I dont think the hotel is able to cater if the occupancy is full. We sometimes had to wait longer then necessary as the restaurents serving breafast did not have space.
The hotel's location is ideal.

  • Stayed: December 2012, traveled with family
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Thank RiteshKShah
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cinnamon-Grand, General Manager at Cinnamon Grand Colombo, responded to this reviewResponded January 10, 2013

Thank you for choosing to stay at the Cinnamon Grand Colombo and for your kind review on TripAdvisor.

We are pleased that you had a good time and thank you for your words of praise on our amenities, choice of restaurants and location as well as the service.

We look forward to welcoming you again, when you do visit Sri Lanka in the future.

Best regards

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Reviewed January 7, 2013

We stayed in Cinammon twice as part of our SL tour. The hotel has a definite qualty feel to it in all the public areas. The rooms were not the largest however everything was excellent inluding the linen, toiletries, wifi, etc. I think the biggest plus for Cinnamon is the wide range and choice of restaurants which were reasonably priced given the ambience of the hotel. The staff and service were excellent throughout including our 4.30am check out when we were heading off for our early flight. The breakfast buffet was extensive with lots of variation on offer. We would definitely stay here again.

Room Tip: Request a non smoking high level room on 8th/9th floor.
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  • Stayed: January 2013, traveled as a couple
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1  Thank Fifi01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cinnamon-Grand, General Manager at Cinnamon Grand Colombo, responded to this reviewResponded January 10, 2013

Thank you for staying at the Cinnamon Grand Colombo and your complimentary review on TripAdvisor.

We are delighted that you enjoyed your stay with us and thank you for appreciating our facilities and services. We do appreciate your words of praise on our choice of restaurants and food.

Whilst thanking you for your patronage, we do look forward to welcome you again to a grand indulgence of cinnamon hospitality.

Thank you.

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Reviewed January 7, 2013

Great city hotel with too many restaurants and bars to count! Wonderful pools and amazing decor everywhere. Rooms thankfully more restrained - very clean, comfortable and hotel staff so helpful and cheerful.
Food excellent and loads of choices at the buffet breakfast.
When we got back to UK, my wife found she had mislaid some jewellery and we emailed the Grand Cinnamon to see if they could help. An email came straight back telling us the items had been found in our room. Wonderful service!

Room Tip: Ask for a room overlooking the pool.
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  • Stayed: January 2013, traveled with family
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2  Thank snoutthetinker
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cinnamon-Grand, General Manager at Cinnamon Grand Colombo, responded to this reviewResponded January 10, 2013

Thank you for your stay at the Cinnamon Grand Colombo and for sharing your experience on TripAdvisor.

We are so glad that you had a great stay with us and did enjoy our facilities, restaurants and food. We are also very pleased to know that the jewellery your wife had left behind was found. It is indeed gratifying to learn of the integrity of our associates for handing over valuable items left behind by guests. They have certainly done us proud.

We look forward to have you stay with us again to indulge you with more of our services and cinnamon hospitality.

Best regards

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Cinnamon Grand Colombo

Address: 77 Galle Road, Colombo, Sri Lanka
Phone Number:
Location: Sri Lanka > Western Province > Colombo
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Family Hotel in Colombo
#2 Spa Hotel in Colombo
#3 Business Hotel in Colombo
#3 Luxury Hotel in Colombo
#4 Romantic Hotel in Colombo
Price Range: $163 - $238 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Cinnamon Grand Colombo 5*
Number of rooms: 501
Official Description (provided by the hotel):
Just 35 kilometers from the Bandaranaike International Airport (BIA), luxurious Cinnamon Grand Colombo is located in the heart of Colombo City’s business, shopping and entertainment center. Elegantly designed, spacious rooms at the Cinnamon Grand offer a wide range of in-room amenities, king size beds, and a pillow menu to ensure your comfort and pleasure. All rooms feature carefully attended-to bathrooms and toiletries, large flat screen TVs, a mini bar, and WiFi access. The hotel’s 14 restaurants provide an electric mix of international cuisines, including award-winning Sri Lankan seafood at the Lagoon Restaurant & Garden, and the best of European fine dining at the London Grill. To wind down, guests can patronize Cinnamon Grand’s poolside ‘Breeze Bar’ or typical British pub style ‘Cheers Pub,’ and enjoy a wide range of cocktails, beer and fresh juices. There are two gymnasiums, a spa retreat, a tennis court and two pools. Cinnamon Grand is also located right next to Colombo’s high end shopping mall, Crescat Boulevard. Cinnamon Grand Colombo is fully accessible and is an environmentally friendly property. ... more   less 
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Also Known As:
Cinnamon Grand Colombo Hotel Colombo
Cinnamon Grand Hotel Colombo
Cinnamon Hotel Colombo
Colombo Cinnamon Grand Hotel

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