We were looking forward to ending our Sri Lanka holiday on a high note.
On checking in at Cinnamon Grand reception we were given a room key and sent to our room unescorted. On arrival we found we has been allocated a small room containing only twin beds that was not even prepared for 3 guests.The intention apparently was for them to add a fold up bed. If they had done so the room would have been wall to wall beds with no room for 3 quests plus 3 large suitcases etc Surely if the rooms are not big enough bookings should not be accepted for tripple occupancy.. Two hours later after complaining to the manager we were given a suite with a separate bedroom and had one fold out bed installed in the dining area and another bed in the TV area. Not ideal but at least it was very spacious.
The requirement for 3 single beds proved a hassle in all but one place throughout our stay in Sri Lanka but was expecting more from a 5 star establishment.
The manager arranged complimentary wine, fruit and chocolates to appease us but the problem should have been avoided in the first place.
The hotel itself was quite plush with an elaborate buffet breakfast. The location next door to shops was convenient and a good base for touring Colombo.
- Official Description (provided by the hotel):
- Just 35 kilometers from the Bandaranaike International Airport (BIA), luxurious Cinnamon Grand Colombo is located in the heart of Colombo City’s business, shopping and entertainment center. Elegantly designed, spacious rooms at the Cinnamon Grand offer a wide range of in-room amenities, king size beds, and a pillow menu to ensure your comfort and pleasure. All rooms feature carefully attended-to bathrooms and toiletries, large flat screen TVs, a mini bar, and WiFi access. The hotel’s 14 restaurants provide an electric mix of international cuisines, including award-winning Sri Lankan seafood at the Lagoon Restaurant & Garden, and the best of European fine dining at the London Grill. To wind down, guests can patronize Cinnamon Grand’s poolside ‘Breeze Bar’ or typical British pub style ‘Cheers Pub,’ and enjoy a wide range of cocktails, beer and fresh juices. There are two gymnasiums, a spa retreat, a tennis court and two pools. Cinnamon Grand is also located right next to Colombo’s high end shopping mall, Crescat Boulevard. Cinnamon Grand Colombo is fully accessible and is an environmentally friendly property. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Hotels.com, Expedia, Booking.com, Orbitz, Hotwire, TravelClick, Cancelon, TripOnline SA, Evoline ltd, HotelQuickly and getaroom.com so you can book your Cinnamon Grand Colombo reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Cinnamon Grand Colombo Hotel Colombo
- Cinnamon Grand Hotel Colombo
- Cinnamon Hotel Colombo
- Colombo Cinnamon Grand Hotel