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“The staff are very professional and friendly.”

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Cinnamon Grand Colombo
Ranked #5 of 51 Hotels in Colombo
Certificate of Excellence
Navi Mumbai, India
Level 2 Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
“The staff are very professional and friendly.”
Reviewed October 19, 2012

This is the best hotel i have stayed in Sri Lanka while we were travelling. Breakfast was great, i love the hotel location and design. The staff are very professional and friendly.i definitely would love to stay in this hotel again and longer time next time when i come to Sri Lanka

  • Stayed October 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank MalcolmW678
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cinnamon-Grand, General Manager at Cinnamon Grand Colombo, responded to this review, October 22, 2012
Thank you for your complimentary review on TripAdvisor, of your stay at the Cinnamon Grand Colombo.

We are delighted that you loved our hotel, location and design and enjoyed your breakfast. Thank you also for commending our staff. Indeed, we do look forward to welcome you to a longer stay that will enable you to experience more of our dining options and give us the opportunity to indulge you with more of our cinnamon hospitality.

Best regards
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3,440 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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English first
Greater Sydney, Australia
Level 4 Contributor
43 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed October 19, 2012

The hotel was pleasant enough but it was not really international 5 star class
Check in albeit in the middle of the night was slow and given I had come off a long flight aggravating.
The staff in the cafe off the lobby did not speak even basic English
The hotel provides a car service however the driver I got was trying his best to scam me to do things that I did not want to do, in fact he became a pest that I had to get rid of him

  • Stayed June 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Martin C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cinnamon-Grand, General Manager at Cinnamon Grand Colombo, responded to this review, October 22, 2012
Thank you for staying at the Cinnamon Grand Colombo.

We are most concerned with your feedback and would appreciate if you could kindly let us know more details regarding the issues faced by you, via our e-mail address indicated below, such as dates of your stay, name of the driver etc., for us to look into this matter and take corrective action. In the meantime, please accept our sincere apologies.

We do hope you will respond to our email address and that these experiences will not prevent you from staying with us, when you visit Sri Lanka again.

Thank you
e-mail: gm.grand@cinnamonhotels.com
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singapore
Level 4 Contributor
33 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed October 19, 2012

I love Lanka...lovely people, beautiful country , great food and outstanding hotels. Fab rooms, great and I mean out of this world food in the restaurants, amazing service, really friendly people...despite the T20 cricket world club that brought me there, amazing service. A very helpful concierge, polite and efficient, good value for money hotel limo service..I really can't complain.....BUT I will..wifi Internet was a pain to get working, many many calls later, finally got a wifi router in my room..hate these outsourced DOCOMO Internet service providers and their long list of questions, easier in the past, when the IT guys comes from the 6th floor...alas, budgetary constraints and process optimization has changed even the guest services..overall though excellent.

Room Tip: Overlooking the pool at the back, take the exec floor and have a private breakfast
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  • Stayed August 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank imrannasr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cinnamon-Grand, General Manager at Cinnamon Grand Colombo, responded to this review, October 22, 2012
Thank you for your stay at the Cinnamon Grand Colombo and your feedback on TripAdvisor is much appreciated.

We also appreciate your compliments on our country, hotel, and rooms; food, service and hospitality. However, we sincerely apologize for the inconvenience you faced with the internet issues.

We are working on this and as it is our endeavour to provide the best possible experience for all our guests, we hope you will give us another opportunity to welcome you to the Cinnamon Grand to delight you with our improved services and facilities.

Best Regards.
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Nairobi
Level 5 Contributor
95 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed October 18, 2012

The Cinnamon Grand has a terrific location and a grand layout. The gym(s) are excellent, as is the spa. The foyer splendid. The rooms adequate and the service most pleasant. Great value for money for either of business or pleasure, and a couple of very good restaurants. The incoming competition will be only improve it further

  • Stayed September 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank nairobijohn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cinnamon-Grand, General Manager at Cinnamon Grand Colombo, responded to this review, October 22, 2012
Thank you for staying at the Cinnamon Grand Colombo and for your complimentary review on TripAdivsor.

We are glad to have impressed you with our grand layout, great location and splendid foyer. We are also pleased that you were satisfied with the rooms and service, including the dining experience at our different restaurants.

Whilst thanking you for your very encouraging review, we sincerely look forward to delight you once again with our Cinnamon hospitality.

Thank you.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bristol, United Kingdom
Level 6 Contributor
261 reviews
104 hotel reviews
common_n_hotel_reviews_1bd8 100 helpful votes
Reviewed October 15, 2012

A large modern hotel with a good selection of various restaurants. The swimming pool is large and the chairs around the pool comfortable. The pool staff were not exactly helpful or readily available. There is a shopping centre next to the Hotel with a supermarket, fashions shops and an excellent foot spa

Room Tip: The higher the rooms the better and avoid bedrooms on the front of the hotel as the traffice is nois...
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  • Stayed October 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank judy011
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cinnamon-Grand, General Manager at Cinnamon Grand Colombo, responded to this review, October 15, 2012
Thank you for your stay at the Cinnamon Grand Colombo.

We are delighted that you had a good stay at our hotel, and thank you for the words of praise on our design, facilities and dining options. We are also glad you found the adjoining supermarket of great service.

It is our endeavour to provide the best possible experience for all our valued guests and we look forward to welcome you back, should you visit Sri Lanka again.

Best regards
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mumbai (Bombay), India
Level 5 Contributor
57 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
Reviewed October 12, 2012

Ver stayed here for 3 nights in November 2011. Great place, a true five star. Very good location with sea beach at a walking distance. Hotel itself is beautiful. Many options for food...and food is great. Good Service.

Overall a very good experience..will definitely visit again.

  • Stayed November 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank FlyHigh2009
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cinnamon-Grand, General Manager at Cinnamon Grand Colombo, responded to this review, October 12, 2012
Thank you for your 3 nights stay at Cinnamon Grand Colombo and for sharing your experience on TripAdvisor.

We are so pleased that you’ve had a good experience and appreciate your compliments on our hotel, location, service, dining options and in particular, the food that you have enjoyed during your stay with us.

We do look forward to welcoming you to the Cinnamon Grand again, to indulge you with more of our cinnamon hospitality.

Thank you.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mumbai (Bombay), India
Level 6 Contributor
143 reviews
60 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed October 11, 2012

On the main road close to the sea front, decent size rooms, staff is warm and friendly like most sri lankans in colombo. Pool is nice and has a great bar next to it. Most locations are close by and there are quite a few restaurant choices to pick from. Breakfast is elaborate, over all great value for money.
Rooms in the front on higher floors have the sea view, and at the back have the lake view, though most rooms have the pool view.

  • Stayed October 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Nirav D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cinnamon-Grand, General Manager at Cinnamon Grand Colombo, responded to this review, October 12, 2012
Thank you for staying at the Cinnamon Grand Colombo and for your complimentary review.

We are pleased that you found your stay, over all great value for money. Thank you for your commendation on our room and amenities, location, service, our choice of restaurants and breakfast.

We hope your next stay with us will be longer, in order to experience more of our dining options and indulge in our more of our cinnamon hospitality.

Best regards
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Cinnamon Grand Colombo

Property: Cinnamon Grand Colombo
Address: 77 Galle Road, Colombo, Sri Lanka
Phone Number:
Location: Sri Lanka > Western Province > Colombo
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Business Hotel in Colombo
#3 Family Hotel in Colombo
#3 Spa Hotel in Colombo
#4 Romantic Hotel in Colombo
#5 Luxury Hotel in Colombo
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Cinnamon Grand Colombo 5*
Number of rooms: 501
Official Description (provided by the hotel):
Just 35 kilometers from the Bandaranaike International Airport (BIA), luxurious Cinnamon Grand Colombo is located in the heart of Colombo City’s business, shopping and entertainment center. Elegantly designed, spacious rooms at the Cinnamon Grand offer a wide range of in-room amenities, king size beds, and a pillow menu to ensure your comfort and pleasure. All rooms feature carefully attended-to bathrooms and toiletries, large flat screen TVs, a mini bar, and WiFi access. The hotel’s 14 restaurants provide an electric mix of international cuisines, including award-winning Sri Lankan seafood at the Lagoon Restaurant & Garden, and the best of European fine dining at the London Grill. To wind down, guests can patronize Cinnamon Grand’s poolside ‘Breeze Bar’ or typical British pub style ‘Cheers Pub,’ and enjoy a wide range of cocktails, beer and fresh juices. There are two gymnasiums, a spa retreat, a tennis court and two pools. Cinnamon Grand is also located right next to Colombo’s high end shopping mall, Crescat Boulevard. Cinnamon Grand Colombo is fully accessible and is an environmentally friendly property. ... more   less 
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Also Known As:
Cinnamon Grand Colombo Hotel Colombo
Cinnamon Grand Hotel Colombo
Cinnamon Hotel Colombo
Colombo Cinnamon Grand Hotel

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