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Cinnamon Lakeside Colombo
Ranked #3 of 52 Hotels in Colombo
Certificate of Excellence
Level 2 Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Love the hotel”
Reviewed May 16, 2014 via mobile

Loved the hotel, staff were always helpful and got your room service order right every time. Couldn't be more helpful. Club lounge staff wonderful. Pool was great, location good. Would like to see more western food in the buffet at lunch and dinner.

Stayed May 2014, traveled on business
Helpful?
1 Thank Kerryn W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Denis_Gruhier, General Manager at Cinnamon Lakeside Colombo, responded to this review, May 23, 2014
Thank you for your five star review. We are delighted that your stay at Cinnamon Lakeside Colombo was great and you love our property. Our infinity pool is adored by many a guest and the surrounding area is one of the best attractions for nature lovers. We have made due note of your observations; thank you. We do hope that we would have another opportunity to indulge you in our Cinnamon hospitality. Thank you for your patronage.

Denis Gruhier
General Manager
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2,179 reviews from our community

Traveler rating
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    665
    194
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    52
See reviews for
474
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (543)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
  • Hebrew first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Turkish first
  • Any
English first
Dubai, United Arab Emirates
Level 6 Contributor
101 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed May 16, 2014

I had the pleasure of staying in the hotel for 3 days in May....The staff were very friendly and took very good care of us. We loved the pool and the service from the pool staff.

I would like to see the pool staff in shorts and running shoes than long dress pants and dress shoes, it looks kind of silly by the pool.

The stay was GREAT! Thanks to the hotel and the team.

  • Stayed May 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Chris H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Denis_Gruhier, General Manager at Cinnamon Lakeside Colombo, responded to this review, May 22, 2014
Thank you for the kind review of your stay at Cinnamon Lakeside Colombo. We are delighted that you had a great experience and indulged in our warm hospitality. Thank you for your encouraging feedback and also your kind observations. We hope to see you again on your next visit to Sri Lanka.


Denis Gruhier
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
Level 5 Contributor
57 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
Reviewed May 15, 2014

We stayed at Lakeside during our stay in Sri lanka for a few days. We had suite during this time and it was fantastic. It was very spacious and clean.
The view from the room was overlooking the lake and we really enjoyed sitting in the balcony during the evenings.
The pool was great and we really enjoyed the bar at lakeside too. We did try the Thai restaurant and Japanese restaurant, they were average.
The room service was quick and efficient. We will definitely stay here again.

  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Deshmie P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Denis_Gruhier, General Manager at Cinnamon Lakeside Colombo, responded to this review, May 22, 2014
Thank you for your five star review. We are glad that you had an overall great stay at Cinnamon Lakeside Colombo. Our “Premium” rooms are much liked by many a guest due to the scenic view of the pool and lake areas. It is encouraging to learn that you will stay with us again. Thank you for your kind sentiments and your patronage.

Denis Gruhier
General Manager
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London
Level 5 Contributor
77 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 110 helpful votes
Reviewed May 15, 2014

We stayed there a couple of nights last week and even though the hotel was fully sold out due to some Tea conference, the staff did not look stressed and smiled and were polite. The check in procedure was smooth and the staff exceptionally nice [ especially for a city hotel :-) ]
The rooms were good, large and had all what one would need. WiFi was a bit iffy at times but not a big deal. The location is also great if you wish to explore the city on foot. We walked a lot around the city and didn't really need a tuktuk to explore. You can walk to the Dutch Hospital from here.
All in all a very good sta

  • Stayed May 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Roopks
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Denis_Gruhier, General Manager at Cinnamon Lakeside Colombo, responded to this review, May 22, 2014
Thank you for your review. We appreciate the sentiments expressed regarding your overall stay and are delighted that you had an unforgettable experience at Cinnamon Lakeside Colombo. Having indulged in our Cinnamon hospitality, we hope your next stay in Colombo would be at our hotel. Thank you for your patronage.

Denis Gruhier
General Manager
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Preston, United Kingdom
Level 3 Contributor
24 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed May 14, 2014

We recently visited cinnamon lakeside for a group dinner. The service and the food was excellent the staff were both courteous and attentive. Lovely surroundings and good value for money. We certainly will visit again.

  • Stayed April 2014, traveled with friends
    • Value
    • Location
    • Service
Helpful?
Thank Helen S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Denis_Gruhier, General Manager at Cinnamon Lakeside Colombo, responded to this review, May 22, 2014
Thank you for your review. We are delighted that you enjoyed sumptuous food and great hospitality at Cinnamon Lakeside Colombo. Your feedback would indeed help others as to where to find good value for money when dining in Colombo. We look forward to welcoming you again soon. Thank you for your valued patronage.

Denis Gruhier
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dubai, United Arab Emirates
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed May 10, 2014 via mobile

I stayed at the hotel from 4th to 7th April 2014.

At the time of checkin the hotel had blocked about Srilanka Rs 30,000 on my credit card and I was told this amount would be refunded at the time of checkout. I cleared my bill by payment of cash and I was told the blocked amount would be released in 2 to 3 days. It has been over a month and the amount is still charged to my card. After several calls and emails with the hotel I have not received any response and looks like they do not intend to return money once they take it.

Their customer service is pathetic and the overall hotel is so so. They rate it at 5 star but it should be 4 star maximum and with their level of service it's really 3 star.

And most importantly Don't give them your credit card or they will steal your money.

Stayed April 2014
Helpful?
1 Thank Haroon B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Denis_Gruhier, General Manager at Cinnamon Lakeside Colombo, responded to this review, May 13, 2014
Dear Mr Haroon B

You see us sorry that you have not received your refund yet. We have written to you and also called you to let you know that our bank has released the money. The issue seems to be with the receiving bank. As we requested from you, would you be kind enough to contact your bank and let them know showing them the scan copy of the refund transfer we have sent you. They should be able to act on it. In case this solution does not work, please contact us again. We are there to help you.

With kind regards,

Denis Gruhier
General Manager
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West Malling, United Kingdom
Level 3 Contributor
18 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed May 9, 2014

We stayed at this hotel for 3 nights at the end of our holiday before flew to London. The stay was very comfortable and we choose the lake view room and the view from our windrow was brilliant and our 2 year old daughter love to hang on to the window for most of the time while we stayed in the room.

The dining options were brilliant and most of the restaurants in the hotel are suitable for Fine dining. The food was brilliant and refreshing. The location of the hotel is very good for shopping in Colombo city. Had a wonderful in during the stay, I would recommend for sort stay in Colombo and fine dining.

Room Tip: Lakeside rooms are good for better view
See more room tips
  • Stayed April 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank NithiyM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Denis_Gruhier, General Manager at Cinnamon Lakeside Colombo, responded to this review, May 9, 2014
Thank you for your five star review. We are delighted that you and your family had a comfortable stay at Cinnamon Lakeside Colombo. The scenic surroundings of the pool and the lake are refreshing and relaxing and we are happy that you enjoyed the view from your room. It is encouraging to learn that you relished the many cuisines available in our restaurants. We thank you for recommending our hotel to other travellers and we look forward to welcoming you and your family again when you next visit Sri Lanka.

Denis Gruhier
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Cinnamon Lakeside Colombo

Property: Cinnamon Lakeside Colombo
Address: 115 Sir Chittampalam A Gardiner Mawatha | Colombo 02, Colombo 00200, Sri Lanka
Phone Number:
Location: Sri Lanka > Western Province > Colombo
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Spa Hotel in Colombo
#3 Luxury Hotel in Colombo
#3 Romantic Hotel in Colombo
#8 Family Hotel in Colombo
#10 Business Hotel in Colombo
Price Range (Based on Average Rates): $
Hotel Class:5 star — Cinnamon Lakeside Colombo 5*
Number of rooms: 346
Official Description (provided by the hotel):
Ranked the Best Five Star City Hotel by Sri Lanka Tourism, Cinnamon Lakeside Colombo is the epitome of indulgence and elegance. Overlooking the tranquil Beira Lake, the hotel offers completely refurbished rooms. Its inimitable blend of luxury, personal attention, sincerity and warmth gives you the opportunity to operate at your own pace and in your own space, regardless of whether you are visiting for a business luncheon or dropping in for a quick coffee; planning your dream wedding or organising a conference; attending to important business or on a well-deserved vacation. ... more   less 
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Also Known As:
Cinnamon Lakeside Colombo Hotel Colombo
Trans Asia Colombo
Hotel Trans Asia

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