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“5 Star Hotel... Really ??”

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Cinnamon Lakeside Colombo
Ranked #3 of 51 Hotels in Colombo
Certificate of Excellence
New Delhi, India
Level Contributor
34 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
“5 Star Hotel... Really ??”
4 of 5 bubbles Reviewed December 3, 2013

Well this one is I think my 5th Visit to Colombo and 1st with my Wife so I wanted everything to be as luxurious as possible. With this thought in Mind I booked for Cinnamon Lakeside. Well we got a city/road looking side room on first floor with balcony. The room was not enough luxurious as compare to rest of the hotel. However the bed were comfortable but the amenities in room were pretty old fashioned and bathroom was mouldy too. If you are not staying in the room overlooking Lake then i think there is no point staying in this hotel or better you get a higher floor, nothing less then 4th floor. There was only about 10$ difference tariff of City looking and lake looking rooms. However apart from the location of room everything else falls in right place be it a nice lush pool, the healthy and never ending break fast options, the courteous/helpful staff. We reached hotel at about 3.00 am but our check in was at 6.00 am, the reception guy provided us a access to Waiting Lounge on the 2nd floor which has good plunge sofas , tea coffee maker and upon requesting he provided us a Blanket and Pillows too. So that was pretty generous. All an all a recommended hotel with the Lake View rooms only.

Room Tip: Definitely get a lake view room it is about 10$ difference only, if not than get a room on higher fl...
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  • Stayed November 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank PiyushSengar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Denis_Gruhier, General Manager at Cinnamon Lakeside Colombo, responded to this review, December 6, 2013
Thank you for your detailed review. We are happy that you had an overall comfortable stay enjoying the sumptuous food options available in many of our restaurants. The serenity surrounding the infinity pool and the lake area is enjoyed by our valued guests and is one of the many attractions at Cinnamon Lakeside Colombo. Your observations are well noted and recommending our hotel to other travelers is appreciated. We hope to see you soon again.

Denis Gruhier
General Manager
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2,040 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (521)
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Noida, India
Level Contributor
43 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
4 of 5 bubbles Reviewed December 1, 2013 via mobile

Three of us stayed here in a triple occupancy room - great room except for the bathroom which was sort of small and falling apart (soap dish). Room service, housekeeping were great. Front desk experience was also good, late check out was accommodated. Special mention - Arundhati who was very helpful. The Library night club was a let down for a saturday night. Food was OK - breakfast service and experience was chaotic and could be improved. Lakeside is pretty on the hotel side. Overall we enjoyed our stay and will consider coming back at similar or lower prices.

Stayed November 2013, traveled with friends
Helpful?
2 Thank Ramdasshree
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Denis_Gruhier, General Manager at Cinnamon Lakeside Colombo, responded to this review, December 6, 2013
Thank you for your feedback and your observations which will definitely be looked at with a view to improving our offerings/product. We are glad that you have enjoyed your stay overall and consider returning. We thank you for your valued patronage and we hope to see you and your friends again for a longer stay.

Denis Gruhier
General Manager
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Dhahran, Saudi Arabia
Level Contributor
25 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 bubbles Reviewed December 1, 2013

The staff were friendly. The location was excellent. The scene was magnificent. The food was good. Check in and check out was fast and smooth. The lounge was super. The rooms were clean. Room service was prompt.

  • Stayed January 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Baqami
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Denis_Gruhier, General Manager at Cinnamon Lakeside Colombo, responded to this review, December 4, 2013
Thank you for your lovely review, with a five-star rating. We are pleased that you and your friends had a memorable stay with us. It is encouraging to learn that you are contented with all facilities on offer and have experienced great hospitality at Cinnamon Lakeside Colombo. It would be a pleasure to welcome you again at the hotel when you next visit Sri Lanka. Thank you very much for your patronage.

Denis Gruhier
General Manager
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Lahti, Finland
Level Contributor
273 reviews
114 hotel reviews
common_n_hotel_reviews_1bd8 97 helpful votes
3 of 5 bubbles Reviewed November 30, 2013

Excellent service saves Cinnamon Lakeside from disaster.
Our first floor room(with balcony) was definitely Mouldy! Cooling water was running from the air conditioning trellis to the carpet and you had to keep balcony doors open to reduce the smell. These old central cooling systems should be banned! Everybody does not want to sleep in the fridge.
Public areas are upscale and the pool area quiet and appropriate.
Breakfast is voluptuous!
Rooms needs renovation!

  • Stayed November 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank PepiFinland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Denis_Gruhier, General Manager at Cinnamon Lakeside Colombo, responded to this review, December 4, 2013
We are concerned to note from your review that the room you stayed in was not up to your expectation, eventhough you consider our guest service and food as excellent. Guests do have the liberty of requesting for another room if they are not happy. We however, profusely apologize for the inconvenience this may have caused you. Your observations are well noted and remedial action has been taken. With the hope of you giving us a second chance, we would like to assure you that this is more an exception than the rule, in this hotel. Should you wish to stay with us again, please feel free to contact me personally and I shall make arrangements to make your next stay a pleasant one.

Denis Gruhier
General Manager
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Level Contributor
35 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 bubbles Reviewed November 30, 2013

well organised hotel, my room was rather large, the bathroom itself was not too big but had sufficient space. has many hotel cars what is convenient when having to travel in the city. wlan has good connection even in the outside restaurants. pool is big, but could be deeper in more sections to my opinion. large double bed, just the spring core mattress is that kind i personally do not prefer. my request to change to a non smoking room was promptly followed. all staff was very fiendly and helpful. spa is nice, but waiting room could be more cosy. a seconf door inside would be a good idea, as you can hear when othwr doors close.

  • Stayed November 2013, traveled on business
    • Location
    • Sleep Quality
    • Service
Helpful?
2 Thank travelwithcuriosity
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Denis_Gruhier, General Manager at Cinnamon Lakeside Colombo, responded to this review, December 3, 2013
Thank you for your descriptive review. We are glad that you had an overall comfortable stay with us. It is heartening that you are pleased with our service and Cinnamon hospitality. We hope you will choose to spend your next business stay in Sri Lanka in our hotel. Thank you very much for your patronage.

Denis Gruhier
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Addis Ababa, Ethiopia
Level Contributor
108 reviews
54 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
5 of 5 bubbles Reviewed November 29, 2013

I stayed here for work, but got seriously sick while in Colombo and so had to spend quite a bit of time resting in the hotel. So I really got to use the room service (and it was excellent every time) and staff were very friendly.
I had a room with the view of the lake, I think it was the superior one, and it was really good.
I found the food at breakfast and also at the lunch in the dining room of excellent quality, amazing selection of Sri lankan and international cuisine.
Spa was also excellent, though I found it to be a bit pricey, I would advise people to also try ayruvedic massages in the city as there is quite a bit of choice.

I would be happy to stay at this hotel again.

Room Tip: odd numbers have the view of the lake, pair numbers have the view of the city and the top ones also...
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  • Stayed November 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank lizade
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Denis_Gruhier, General Manager at Cinnamon Lakeside Colombo, responded to this review, December 3, 2013
Thank you very much for your five-star review. We appreciate the sentiments expressed regarding your overall stay and are delighted that you had an unforgettable experience at the Cinnamon Lakeside Colombo. Your considering our facilities and food as excellent and the assurance to return are encouraging. We hope to see you soon and thank you for your valued patronage.

Denis Gruhier
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore
Level Contributor
53 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
3 of 5 bubbles Reviewed November 29, 2013

This is a functional hotel and has sufficient space for people to share even though it was full occupancy when I stayed there. The corridors smelled of stale smoke, so I am not sure if there are dedicated smoking/ non-smoking floors.The rooms are tired and need upgrading. I got a room for wheelchair users, which was really strange because the bathroom mirrors were lowered (I had to stoop to see myself) and the tub had no shower screen or curtain, so each time I showered, the bathroom floor flooded. The range of restaurants is good, the pool looked inviting and pretty empty, and the service was decent. It seems that Sri Lankans eat their dinners quite late so the restaurants only open for service at 7pm, and started to get crowded only after 8pm.

Room Tip: Go for a higher floor (there are 7 floors) and insist on a non-smoking floor.
See more room tips
  • Stayed November 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Spookybaby
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Denis_Gruhier, General Manager at Cinnamon Lakeside Colombo, responded to this review, December 3, 2013
Thank you for your review. We are sorry that the hotel has not been able to meet with your total expectation, eventhough you had enjoyed our food and warm hospitality. Guests do have the liberty of asking for a room change if they are not happy but probably the hotel would have been full house. Your observations are well noted and we do apologize for any inconvenience that may have been caused. Thank you for your patronage and we hope you will visit us again.

Denis Gruhier
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Cinnamon Lakeside Colombo

Property: Cinnamon Lakeside Colombo
Address: 115 Sir Chittampalam A Gardiner Mawatha | Colombo 02, Colombo 00200, Sri Lanka
Phone Number:
Location: Sri Lanka > Western Province > Colombo
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Spa Hotel in Colombo
#3 Romantic Hotel in Colombo
#3 Luxury Hotel in Colombo
#8 Family Hotel in Colombo
#10 Business Hotel in Colombo
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Cinnamon Lakeside Colombo 5*
Number of rooms: 346
Official Description (provided by the hotel):
Ranked the Best Five Star City Hotel by Sri Lanka Tourism, Cinnamon Lakeside Colombo is the epitome of indulgence and elegance. Overlooking the tranquil Beira Lake, the hotel offers completely refurbished rooms. Its inimitable blend of luxury, personal attention, sincerity and warmth gives you the opportunity to operate at your own pace and in your own space, regardless of whether you are visiting for a business luncheon or dropping in for a quick coffee; planning your dream wedding or organising a conference; attending to important business or on a well-deserved vacation. ... more   less 
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Also Known As:
Cinnamon Lakeside Colombo Hotel Colombo
Trans Asia Colombo
Hotel Trans Asia

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