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“Business hotel with good ammenities” 4 of 5 bubbles
Review of Cinnamon Lakeside Colombo

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Cinnamon Lakeside Colombo
Ranked #3 of 52 Hotels in Colombo
Certificate of Excellence
Chennai (Madras), India
Level Contributor
32 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
“Business hotel with good ammenities”
4 of 5 bubbles Reviewed October 17, 2013

This is one of the good business hotels in colombo...not meant for a family stay though , yet has lots to offer. It has an array of restaurants from sushi, chinese, thai, mediterranean, mexican to high tea packages etc. all reasonable priced if you opt for the buffet. A la carte though is a little highly priced. Food is not that good in any restaurant except All dining- which is mexican and service is also pathetic in the other restaurants. The location though is wonderful. the hotel is close to all the malls and centre of the city. Ballys casino can be seen right across the lake. The infinity pool next to the lake is a beautiful place to hang out at. Best part I guess is the sumptuous breakfast buffet - a lot of variety and good hot eats. The rooms are comfy though not large or spacious.The rooms and bathrooms are clean and hygienic.
I got my booking done through the head office from a gentleman named Dhinal and he was quite good in handling the details. Overall I was happy with the hotel and might be visiting again simply coz of the services provided by Dhinal.

Room Tip: lake facing rooms are better and premium rooms have slightly more space to standard ones. Opt for r...
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  • Stayed October 2013, traveled with family
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank trying_little
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Denis_Gruhier, General Manager at Cinnamon Lakeside Colombo, responded to this review, October 22, 2013
Thank you for your review. We are glad that you had a comfortable stay with us enjoying the sumptuous food and facilities on offer. Your constructive observations are well noted. It is heartening that you consider the location as wonderful and also your assurance to stay with us on your next trip to Colombo. Thank you for your patronage.

Denis Gruhier
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,978 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (514)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
  • Hebrew first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
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  • Any
English first
Nelson, New Zealand
Level Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 bubbles Reviewed October 17, 2013

Be very careful leaving items in your room. I had two items of clothing stolen from my open suitcase. Would be best to lock your bags. Very disappointing as this is a lovely hotel, great location, lovely rooms and very good food. A good lesson learnt.

  • Stayed October 2013, traveled with friends
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
2 Thank Pauline F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Denis_Gruhier, General Manager at Cinnamon Lakeside Colombo, responded to this review, October 22, 2013
We are deeply concerned about the feedback you have provided about your stay. We would appreciate if you could spare a few minutes to write to us the details of the incident on gm.lakeside@cinnamonhotels.com, so that we could investigate into the matter. We hope that this isolated incident would not deter you from visiting us again. Thank you for your patronage.

Denis Gruhier
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chennai, Tamil Nadu, India
Level Contributor
12 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 bubbles Reviewed October 14, 2013

It was a wonderful hotel in Colombo, situated centrally.

Beautiful Rooms and design. Rooms were spatious. Hotel offers excellent view towards the lake or the Cricket Ground and Sea on the opposite side.

When we were there, South African and Srilankan Cricket Players were staying there. The Buffet spread was excellent. Quality and Taste was very good.

  • Stayed July 2013, traveled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Venkatesh_Krishnan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Denis_Gruhier, General Manager at Cinnamon Lakeside Colombo, responded to this review, October 15, 2013
Thank you for your kind review. We are happy that your stay with us has been a pleasant one and your considering our food as excellent. Your appreciative comments are thankfully acknowledged. It would have definitely been a pleasurable experience to you and your family in meeting the Sri Lankan and South African cricketers at the hotel. We thank you for your patronage of Cinnamon Lakeside Colombo and we look forward to welcoming you once again at the hotel soon.

Denis Gruhier
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
Level Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 bubbles Reviewed October 13, 2013

This was our first trip to Sri Lanka. We arrived at 4am rather tired. We had a slight hiccup at check in. As soon as Staff realized this, there training kicked in,you can always tell a Well run Hotel from your first impressions Everything fixed now off to our cosy room.Breakfast the next morning was a real treat ! We went for the Sri Lankan section (The Best egg hoppers), from a huge east meets west Buffet. What a pastrie selection.. A great start .We stayed 4 nights . Could not fault the amenities,bars,great value restaraunts and the wonderful happy staff.We spent another 2 weeks travelling around Sri Lanka staying in both small and large Hotels and B&B`s. We kept comparing in our minds with the Cinnamon Lakeside,so much so we changed our itinary ,and stayed our last night in Colombo at the Cinnamon Lakeside.The Staff recognised us and welcomed us back as though we had not been away. The reception staff remembered our favourite fish restaraunt outside the hotel, Lagoon and asked if they could book it for us. This is the service that makes Great hotels.The position makes this Hotel perfect as a tourist ,right in the centre of the old quarter, a short walk to all the sights or short tuk tuk ride to others. We look forward to returning to Cinnamon Lakeside.

Room Tip: We stayed in a premier room 5th Floor, overlooking the Lake and Pool.Try and get rooms in the middle...
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  • Stayed October 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank geoffrey p
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Denis_Gruhier, General Manager at Cinnamon Lakeside Colombo, responded to this review, October 15, 2013
Thank you for the sentiments expressed in your review about Cinnamon Lakeside Colombo. It is always heartening to learn that our valued guests have a memorable stay with us. We are thrilled that you loved our food and also the lake view from your room. It would be wonderful to have you back with us when you next visit Colombo. We thank you for your patronage of Cinnamon Lakeside Colombo.

Denis Gruhier
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sao Paulo, SP
Level Contributor
77 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
5 of 5 bubbles Reviewed October 13, 2013

This was my first trip to Colombo and I could not have wished for a better hotel to stay in. The staff were fantastic, the room was great, the pool was just right, the food could not have been better....as you can see I could go on. All in all this was a fantastic experience.

  • Stayed October 2013, traveled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank RAJ_LAKH
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Denis_Gruhier, General Manager at Cinnamon Lakeside Colombo, responded to this review, October 14, 2013
Thank you for your five star review. We are glad that you had a fantastic experience at the Cinnamon Lakeside Colombo enjoying the atmosphere and the facilities on offer. We are happy that you had the opportunity of savouring the many different cuisines available at our restaurants and have enjoyed it. Thank you for your patronage and we hope to see you at the hotel again soon.

Denis Gruhier
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
United Kingdom
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
2 of 5 bubbles Reviewed October 12, 2013

We stayed in the Cinnamon for a week despite being warned that Colombo was not an ideal base. As it turned out we found Colombo suited us very well, however this hotel did not. It claims to be a 4* establishment that has been recently renovated and indeed downstairs it is not too shabby at all. It has a nice breakfast room where we had a lovely breakfast every morning and comfortable seating areas which lulls one into a false sense of security. When we were shown to our 'recently renovated room' I was disappointed with the fact that all it had had was a lick of paint (badly done) a couple of new pictures and a new piece of carpet.... possibly a new bed (not sure) the rest of the room i.e the furniture was old and knocked about the worst part for me being the scabby old AC vents which hadn't even been cleaned let alone replaced, chugging out musty damp air. Only one socket worked (old and yellow with age) and that was temperamental. The doors leading onto the balcony were dirty and covered in finger prints, the whole room had an 'unclean' feel to it. I got the manager in, a lovely guy, who really wanted to help and immediately tried to find us another room which he did, sadly it was exactly the same only without a balcony so in the end we decided to stay put. During the whole week we suffered noise from the room next doors ablutions and even more noise from the corridor...doors banging, people shouting, kids running up and down and to add insult to injury, the cleaners would start up early in the morning banging and clattering about with no thought that a guest might just be trying to grab a few more minutes sleep after listening to 'her next door' in the bathroom!! We came out of our room one morning and practically fell over the hoover which had been parked outside our door..... it was just tiresome.
Outside there is a lovely pool, with plenty of room for everyone, it overlooks the lake which is pleasant with lots of pelicans and kingfishers to watch. Unfortunately the loungers are old and falling apart (the wheel fell off mine) the cushions are slightly off putting with stains on them. You will be harassed by evil looking crows that will ransack your table the minute you walk away from it especially if there is any sign of food, the whole scene has an 'Alfred Hitchcock' feel...they are noisy and an absolute nuisance.
I had read countless reviews on this hotel and I realise everyone has different tastes, but for me it was well below standard. I would like to point out that looking at other hotels in the same area I do think we got the best of a bad job. Sri Lanka is in general a bit rundown and the majority of the hotels are old and in need of a complete renovation or should be leveled. I would also like to point out that whilst the hotel itself was disappointing, we found the staff to be helpful, friendly and nothing was ever too much trouble. They also gave us a late check out with no charge which we really did appreciate as it made our departure much more civilised. At the end of the day I want value for money, we work hard to pay for a nice holiday and I get fed up when I turn up at a hotel and it's not of the standard that it claims to be!

  • Stayed August 2013, traveled as a couple
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank Sandra W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Denis_Gruhier, General Manager at Cinnamon Lakeside Colombo, responded to this review, October 14, 2013
We are concerned by the feedback you have provided about your stay. We are sorry that the hotel has not been able to meet with your total expectation, eventhough you had enjoyed the warm hospitality of our associates. Your observations are well noted and arrangements have been made to take remedial action. We apologize for any inconvenience caused and should you wish to stay with us on your next trip to Colombo, please be assured that we will make every endeavour to make it a pleasant one.

Denis Gruhier
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
3 reviews
5 of 5 bubbles Reviewed October 10, 2013

First trip to Sri Lanka on business - and I've travelled a lot internationally. This was a brilliant base for a two month business trip, and I really want to thank the staff who made me feel at home. All my expectations were exceeded. The food choices were great - from a bountiful breakfast and snacks from 'Goodies' throughout the day, to dining overlooking the lake, or room service at night. My comfortable room (139) with its own balcony was immaculately cleaned every day. The gardens by the lake were a lovely place to relax and watch cranes and pelicans, and I thoroughly enjoyed the pool, well-equipped gym and wonderful spa treatments. Nothing was too much trouble for the staff. Decaffeinated coffee appeared as if by magic at my breakfast table every morning, and once housekeeping discovered I liked flowers, I often came back to find a small vase in my room. The Business Centre staff patiently sorted out laptop problems, and the taxi drivers were knowledgeable and efficient. Whether ordering a special cake or flowers as a gift, attention to detail was excellent. And I could even buy English chocolate on site! At every level, I found the hotel well-managed, with staff who were great ambassadors for their country. It was an absolute pleasure to stay here and it will be my first choice in Colombo in the future.

Room Tip: Rooms facing the lake have the best views and are quieter.
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  • Stayed September 2013, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Lin W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Denis_Gruhier, General Manager at Cinnamon Lakeside Colombo, responded to this review, October 14, 2013
Thank you very much for your wonderful five-star review. It is a pleasure indeed to have served you. We are delighted of the sentiments expressed and are happy that a total indulgence in the facilities on offer has afforded you an enjoyable and an unforgettable stay at Cinnamon Lakeside Colombo. It is heartening that you consider our hotel as your first choice in Colombo and a brilliant base for a business trip. Thank you for your patronage and we hope to see you soon.

Denis Gruhier
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Cinnamon Lakeside Colombo

Property: Cinnamon Lakeside Colombo
Address: 115 Sir Chittampalam A Gardiner Mawatha | Colombo 02, Colombo 00200, Sri Lanka
Phone Number:
Location: Sri Lanka > Western Province > Colombo
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Spa Hotel in Colombo
#3 Romantic Hotel in Colombo
#3 Luxury Hotel in Colombo
#8 Family Hotel in Colombo
#10 Business Hotel in Colombo
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Cinnamon Lakeside Colombo 5*
Number of rooms: 346
Official Description (provided by the hotel):
Ranked the Best Five Star City Hotel by Sri Lanka Tourism, Cinnamon Lakeside Colombo is the epitome of indulgence and elegance. Overlooking the tranquil Beira Lake, the hotel offers completely refurbished rooms. Its inimitable blend of luxury, personal attention, sincerity and warmth gives you the opportunity to operate at your own pace and in your own space, regardless of whether you are visiting for a business luncheon or dropping in for a quick coffee; planning your dream wedding or organising a conference; attending to important business or on a well-deserved vacation. ... more   less 
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Also Known As:
Cinnamon Lakeside Colombo Hotel Colombo
Trans Asia Colombo
Hotel Trans Asia

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