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“Simply Fantastic”

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Cinnamon Lakeside Colombo
Ranked #3 of 54 Hotels in Colombo
Certificate of Excellence
Reviewed July 9, 2012

We stayed 2 nights in this hotel, myself, my wife and my 2 daughters. Our welcome was good. Check in was fast. During booking I requested a suite or inter-connecting rooms but we were given 2 rooms rite next to each other which was okay for us. out of 2 rooms, 1 room was clean with twin beds and the other room smelled bad and had twin beds aswell. Next morning I complained to my booking agent and within seconds I get a call from Mr. Ronald David, truly a fantastic and very professional Front Office Manager. He looked into my complaint and informed me that our rooms will be changed once we are back from our city Tour. We arrived back from our city tour late night and as I approach the reception mentioning my room number, IroshI with a very warm and welcoming smile says that she has been waiting for us to arrive so that she could change our rooms. What surprised me is that our rooms were changed from regular twin beds to Excecutive floor with inter connecting rooms as we required. After our rooms were changed, room service staff comes with a fruit basket for both the rooms. During check out, next day, both Mr. Ronald David and Iroshi awaits us at the reception with 2 bags of goodies for my daughters.

I would like to Thank the entire staff of Cinnamon lake Hotel for such a great service and hospitality.My very special Thank you for Mr. Ronald David and Iroshi.

I will surely stay in this hotel again and would highly recommend this hotel to my friends.

Room Tip: Rooms facing the lake.
  • Stayed: June 2012, traveled with family
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3  Thank DarkBeachBoy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management response:Responded July 13, 2012

Thank you for the glowing recommendation of our hotel. We appreciate your patience and understanding about the room change and look forward eagerly to your next visit.

Nadiyah Akram
Marketing & Communications Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,887 - 1,893 of 2,296 reviews

Reviewed July 9, 2012

We have stayed there for unfortunately only one night in June of 2012. Hotel is located beside the lake, so one can choose from the lake view or the ocean view, I would recommend the former. Room was nice, clean of considerable size and excellent bad and bathroom. Hotel’s pool is located close to the lake and it offers a nice experience due to the location as well as its size. Unfortunately gym was under construction at the time so one had to go through the construction site on the way to the pool. One of the few complains relates to the path to the swimming pool since it is not marked from the elevator, also couple of stores are located in front of the elevator (level -1) even if you are in the bathrobe it is somewhat uncomfortable. Food was excellent although very spicy … during dinner there was a wide variety of excellent food, mainly eastern (including sushi) in origin.
Unfortunately there was a number of misunderstandings and mistakes in relation to our reservation, (BB or HB etc.) which were repeated although they were corrected on the arrival. Also I was unpleasantly surprised when I have discovered that hotel still did not free guarantee amount from my credit card although all was paid out some 20 days earlier.
All in all an excellent hotel but customer support could be better.

Room Tip: Choose lake side view, and double check final bill and reservation
  • Stayed: June 2012, traveled as a couple
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4  Thank Nebojsa M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management response:Responded July 13, 2012

Thank you for your comprehensive review of our hotel. Your comments are well noted and greatly appreciated. With our assurance of only the best service, we hope that you return to stay for longer next time.

Nadiyah Akram
Marketing & Communications Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 3, 2012

Had a chance to stay in this hotel for a couple of weeks, I should say its service can be rated close to any good international hotel if not better......Prompt pick up at the airport with a courteous driver........ Courteous staff except ofcourse for a couple of front office executives who can be pretty cold in their responses....Fairly large rooms with all facilities needed for a fairly long stay...........

The breakfast in "The Dining Room" is a fair spread or actually a large spread of Western and Continental delicacies and a decent Srilankan and Indian spread.........Indian dishes can be a slight disappointment in terms of taste..........With a lot of Indian travellers coming for holidays in srilanka, it would be good if this is looked into.........

"The Royal Thai" by the lakeside is indeed a great revelation in this neck of the woods.....Some quality dishes being doled out by the chef to satisfy the craving taste buds.....Similarly 7 Deg North, the Restro Bar is a nice joint by the swimming pool and the beautiful beira lake but though open air can be quite a relaxing experience.......

The only flip side is:

Location: Bang in the middle of the Airforce Cantt, it can put off people who are used for a long stroll / jog in the open air..........

Other than that it can be a Great Stay in Colombo

  • Stayed: January 2012, traveled solo
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3  Thank anand_rajeev
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management response:Responded July 13, 2012

Thank you for your thoughtful and detailed review of our hotel. Your comments are appreciated and suggestions will certainly be useful.

We look forward to your return and wish you a pleasant journey back.

Nadiyah Akram
Marketing & Communications Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 3, 2012

Our stay at Cinnamon Lakeside was just wonderful. Great atmosphere, staff very friendly, helpful and ever smiling. Rooms spacious and comfortable. Surroundings very clean and green. Good Food at the Royal Thai Restaurant. The Seven Degree Restaurant overlooking the beira lake is very majestic accompanied with good music. The lobby lounge has nice hi-tea. The decor is superb. The food at the Indian food promotion was excellent. Keep it up.

  • Stayed: May 2012, traveled with family
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2  Thank Janet F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management response:Responded July 13, 2012

We are delighted to read that you enjoyed your stay with us and that you were able to sample a good selection of the vast variety of flavours we offer in terms of food and beverages.
Thank you for taking the time to share your experience on Trip Advisor. We hope you return to stay with us again in the near future.

Nadiyah Akram
Marketing & Communications Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 3, 2012

Beautiful hotel in Colombo and these is the third time where I live, the treatment of reception staff excellent and special thanks to Ms Anuradha.

Room Tip: Corner suites are large and sunny
  • Stayed: July 2012, traveled with family
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4  Thank Ahmed A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management response:Responded July 13, 2012

Thank you for choosing Cinnamon Lakeside Colombo for your stays in Colombo. We are truely blessed with a great team of associates and are glad this has lead to a more pleasant stay for you.

Nadiyah Akram
Marketing & Communications Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 3, 2012

i was resident in the hotel for 3 months last year whilst working in Sri Lanka on contract and waiting for my Apt.

The Staff, particlualry on the Exec Floor & Lounge and Front of House / Guest Relations - Mr. Heshan Hepponstall).

The food and all restuarants are first class, the GM runs a great ship supported by a fne Team. Always stay there when I'm in town.

Room Tip: Junior Suite 7th Floor
  • Stayed: June 2012, traveled on business
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1  Thank Dik B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management response:Responded July 13, 2012

Thank you for the complimentary review about our hotel. We are glad to hear that you enjoyed your stay with us and that you will return should the occasion arise.

Nadiyah Akram
Marketing & Communications Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 28, 2012

I had a wonderful stay in Cinnamon Lakeside Hotel. It's a great atmosphere, the staff is so friendly and very helpful.


Maria Garcia

  • Stayed: July 2011, traveled with family
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1  Thank MariaGarcia34
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management response:Responded July 13, 2012

We are happy to hear that you enjoyed the service and ambience at Cinnamon Lakeside Colombo. Thank you for taking the time to share your comments on Trip Advisor.

Nadiyah Akram
Marketing & Communications Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Cinnamon Lakeside Colombo

Address: 115 Sir Chittampalam A Gardiner Mawatha, Colombo 02, Sri Lanka
Phone Number:
Location: Sri Lanka > Western Province > Colombo
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Spa Hotel in Colombo
#3 Luxury Hotel in Colombo
#3 Romantic Hotel in Colombo
#8 Family Hotel in Colombo
#10 Business Hotel in Colombo
Price Range: $127 - $170 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Cinnamon Lakeside Colombo 5*
Number of rooms: 346
Official Description (provided by the hotel):
Ranked the Best Five Star City Hotel by Sri Lanka Tourism, Cinnamon Lakeside Colombo is the epitome of indulgence and elegance. Overlooking the tranquil Beira Lake, the hotel offers completely refurbished rooms. Its inimitable blend of luxury, personal attention, sincerity and warmth gives you the opportunity to operate at your own pace and in your own space, regardless of whether you are visiting for a business luncheon or dropping in for a quick coffee, planning your dream wedding or organising a conference, attending to important business or on a well-deserved vacation. ... more   less 
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Also Known As:
Cinnamon Lakeside Colombo Hotel Colombo
Trans Asia Colombo
Hotel Trans Asia

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