We stayed 2 nights in this hotel, myself, my wife and my 2 daughters. Our welcome was good. Check in was fast. During booking I requested a suite or inter-connecting rooms but we were given 2 rooms rite next to each other which was okay for us. out of 2 rooms, 1 room was clean with twin beds and the other room smelled bad and had twin beds aswell. Next morning I complained to my booking agent and within seconds I get a call from Mr. Ronald David, truly a fantastic and very professional Front Office Manager. He looked into my complaint and informed me that our rooms will be changed once we are back from our city Tour. We arrived back from our city tour late night and as I approach the reception mentioning my room number, IroshI with a very warm and welcoming smile says that she has been waiting for us to arrive so that she could change our rooms. What surprised me is that our rooms were changed from regular twin beds to Excecutive floor with inter connecting rooms as we required. After our rooms were changed, room service staff comes with a fruit basket for both the rooms. During check out, next day, both Mr. Ronald David and Iroshi awaits us at the reception with 2 bags of goodies for my daughters.
I would like to Thank the entire staff of Cinnamon lake Hotel for such a great service and hospitality.My very special Thank you for Mr. Ronald David and Iroshi.
I will surely stay in this hotel again and would highly recommend this hotel to my friends.
- Official Description (provided by the hotel):
- Ranked the Best Five Star City Hotel by Sri Lanka Tourism, Cinnamon Lakeside Colombo is the epitome of indulgence and elegance. Overlooking the tranquil Beira Lake, the hotel offers completely refurbished rooms. Its inimitable blend of luxury, personal attention, sincerity and warmth gives you the opportunity to operate at your own pace and in your own space, regardless of whether you are visiting for a business luncheon or dropping in for a quick coffee, planning your dream wedding or organising a conference, attending to important business or on a well-deserved vacation. ... more less
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- Also Known As:
- Cinnamon Lakeside Colombo Hotel Colombo
- Trans Asia Colombo
- Hotel Trans Asia