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“Nice 5 Star place in Colombo”

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Cinnamon Lakeside Colombo
Ranked #3 of 50 Hotels in Colombo
Certificate of Excellence
Chennai
Level Contributor
32 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“Nice 5 Star place in Colombo”
5 of 5 bubbles Reviewed December 31, 2011

I booked this hotel through makemytrip/Booking.com. Overall experience is excellent. The best place in the hotel is poolside where it almost merges with the Beira lake. Good view of the lake , however no sea view. Excellent Restaurants of different taste and a nice lobby with view of the pool. Excellent room and Breakfast spread. Wi-fi is chargeable like most other 5 star hotels. The travels desk of the hotel provides airport pick up , drop and sight seeing, however very expensive. Hotel staffs are very courteous and helpful and assisted me in many queries on local travel, add-on breakfast package, airlines mileage and so on. .

  • Stayed December 2011, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Ranjan_Advises
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CinnamonLakeside-PR, Manager at Cinnamon Lakeside Colombo, responded to this review, January 10, 2012
We are happy to read that you enjoyed your stay with us at Cinnamon Lakeside Colombo. Thank you for sharing your feedback on Trip Advisor.

We hope you will choose to stay with us again in the near future, and wish you pleasant travelling experiences until then.

Nadiyah Akram
Marketing & Communications Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,037 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (520)
Date | Rating
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Singapore
Level Contributor
31 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 bubbles Reviewed December 25, 2011

i spent 3 nites here. service, rooms, food etc were all great. i would go back again. if i had to pick on something, it would b that the hotel isn't that responsive to email. i emailed a couple of times abt my reservation b4 staying there, and received no response. after checking out, i had a query abt my bill, so i emailed again, and after receiving an initial reply, it went quiet after i emailed a second time. i called, and was told a reply had been sent, and would b sent again. i waited, and nothing.

on my last morning, on 24 Nov 2011 at abt 5am, i was woken up by what sounded like group singing coming from the poolside area. i looked to where the sounds were coming from, but couldn't spot anything unusual. it went on for abt half an hour. when i gave my feedback upon checking out, the lady at the front desk (not a very smiley person) said there had been nothing like wat i had described, but she'd check and get back. i haven't heard from the hotel since.

  • Stayed November 2011, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank HMF29
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CinnamonLakeside-PR, Manager at Cinnamon Lakeside Colombo, responded to this review, January 10, 2012
Thank you for choosing to stay at Cinnamon Lakeside Colombo.

We were unhappy to read that you experienced a few shortcomings during your otherwise pleasant stay, and will have them investigated.

We hope that you will give us another opportunity to treat you to the true 'Cinnamon' experience.

Nadiyah Akram
Marketing & Communications Manager
nadiyah@cinnamonhotels.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed December 18, 2011

I have stayed at Cinnamon Lakeside a number of times this year and have been very pleased with all aspects of the hotel.

The Executive Lounge is excellent.

The hotel is fairly new therefore has all the modern conveniences you would expect.

The rooms: Spacious, airy, clean, with a massive bathroom. All the rooms are equipped the same: King size bed, LCD tv with a DVD player and wardrobe.

A very warm welcome was extended from the front door staff, the reception staff and basically all staff members we encountered during my stay. The staff were professional, friendly and very helpful.
Look - it's a fantastic hotel, in a great location with staff that provide a level of graceful service which is a credit to the Cinnamon Lakeside.

Room service was knocking at my door with my food literally 5 minutes after ordering, thats impressive!

This has definitely been a highlight hotel for me and I'll be staying here for future visits in Colombo.

Room Tip: Ask for a seventh floor and a view over Lake.
See more room tips
  • Stayed November 2011, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Janaka W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CinnamonLakeside-PR, Manager at Cinnamon Lakeside Colombo, responded to this review, January 10, 2012
Thank you for the wonderful comments you shared about your recent stay at Cinnamon Lakeside Colombo. We appreciate you taking the time to post them. It is nice to read that our rooms, view and service levels were appreciated.

We look forward to the pleasure of another visit from you soon.

Nadiyah Akram
Marketing & Communications Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 bubbles Reviewed December 18, 2011

7 degrees bar is nice, but the waiters are very sly and always try to sell you the more expensive liquor without your knowledge...we had a few cocktails.then asked for the menu again and asked a waiter what he recommends.he took the menu and gave a name.we ordered...he kept pushing us for more round after round.when we asked for the bill,the waiter said Ok and left.bill was brought by another waiter.when we checked the bill it so haalppened that the cockail he wanted us to have was $5 more and wasn't even in the menu.all cocktails in the menu were equally priced.the waiter who served us by then had vanished...so watch out.they had done the same to another party who had bought a bottle.

  • Stayed December 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Bunny666
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CinnamonLakeside-PR, Manager at Cinnamon Lakeside Colombo, responded to this review, January 10, 2012
Thank you for choosing Cinnamon Lakeside Colombo.

The comments you have shared on Trip Advisor concern us very much. We certainly value your feedback as it helps us to serve our guests better. In order for us to investigate the matter, we would appreciate if you would write to the email address below with details of your stay, the date you dined as well as any other information you may consider useful.

We hope that the experience you mention in your review does not deter you from returning.

Nadiyah Akram
Marketing & Communications Manager
nadiyah@cinnamonhotels.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bangalore
Level Contributor
54 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
4 of 5 bubbles Reviewed December 12, 2011

It was a good experience staying in the hotel .It took me more than 90 minutes from the airport to the hotel.The Check-in was not as smooth ,the male employees here need a few tips here ,the females were comparatively more courteous .They have separate billing & payment counters ,don't know why .Otherwise the stay was quite good .The internet prices are quite high ,try to check if you can get a better room in a package with internet .The rooms have good view of the lake right next to the hotel .The food was quite OK ,though I like it better in Cinnamon Grand ....being an Indian ( & vegetarian) I get more options there....Good hotel & comfortable stay .

Room Tip: Try to take a room with Lake view
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  • Stayed September 2011, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank bangalore_ashish
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Romsey, United Kingdom
Level Contributor
110 reviews
53 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
5 of 5 bubbles Reviewed December 10, 2011

I spent six weeks at the Cinnamon Lakeside while in Colombo on business. This is more than enough time to seek out the strengths and weaknesses of any establishment. I found the hotel a comfortable and relaxing place to stay after a long day's work. I had a lakeside room that was spacious and very comfortable, and there was plenty of variety in the evening dinner buffet, which was very reasonably priced for a 5* hotel. The staff were helpful and accommodating, and any minor issues that arose during my lenghty stay were resolved fully to my satisfaction. It was a particular delight to be able to meet with senior managers of the hotel who made me feel that my custom was really appreciated. I recommend the Lakeside to all business tarvellers to Colombo.

  • Stayed October 2011, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank JRKernow
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CinnamonLakeside-PR, Manager at Cinnamon Lakeside Colombo, responded to this review, January 10, 2012
Your words of praise are greatly appreciated. We are glad that you enjoyed your stay with us and that you were able to relax during your six week stay here.

We look forward to your return and assure you of an even better experience on your next visit.

Nadiyah Akram
Marketing & Communications Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bengaluru, India
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed December 7, 2011

Firstly the staff here is excellent. I want to congragulate them. Service nothing to mention about coz its amazing. Just callL FAJJUDDIN (spelling may be wrong) and i think you will feel you have every thing you longed for in this hotel.Rooms are huge and lots of dining options available. Library bar my favourite of them all.Front desk is very neat and the staff lovely and really cooperative .Believe my i travel the world but the experience at this hotel was world class and out of this world.If travelling to SriLanka i suggest you must stay here coz i will always do so.

BIRENDRA BAJORIA . BANGALORE. INDIA

Room Tip: 1ST floor rooms are with balconies if you like morning sunlight.
See more room tips
  • Stayed December 2011, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank lalu47111
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CinnamonLakeside-PR, Manager at Cinnamon Lakeside Colombo, responded to this review, December 9, 2011
It is good to read that your stay with us at Cinnamon Lakeside Colombo was pleasant. Thank you for sharing your thoughts on Trip Advisor. We are glad that we were able to meet your every need.

We are happy to hear that you will always chose to stay with us and look forward to your return.

Nadiyah Akram
Marketing & Communications Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Cinnamon Lakeside Colombo

Property: Cinnamon Lakeside Colombo
Address: 115 Sir Chittampalam A Gardiner Mawatha | Colombo 02, Colombo 00200, Sri Lanka
Phone Number:
Location: Sri Lanka > Western Province > Colombo
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Spa Hotel in Colombo
#3 Romantic Hotel in Colombo
#3 Luxury Hotel in Colombo
#8 Family Hotel in Colombo
#10 Business Hotel in Colombo
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Cinnamon Lakeside Colombo 5*
Number of rooms: 346
Official Description (provided by the hotel):
Ranked the Best Five Star City Hotel by Sri Lanka Tourism, Cinnamon Lakeside Colombo is the epitome of indulgence and elegance. Overlooking the tranquil Beira Lake, the hotel offers completely refurbished rooms. Its inimitable blend of luxury, personal attention, sincerity and warmth gives you the opportunity to operate at your own pace and in your own space, regardless of whether you are visiting for a business luncheon or dropping in for a quick coffee; planning your dream wedding or organising a conference; attending to important business or on a well-deserved vacation. ... more   less 
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Also Known As:
Cinnamon Lakeside Colombo Hotel Colombo
Trans Asia Colombo
Hotel Trans Asia

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