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“What a great Hotel”

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Cinnamon Lakeside Colombo
Ranked #3 of 54 Hotels in Colombo
Certificate of Excellence
Wellington, Wellington, New Zealand
Level 3 Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“What a great Hotel”
Reviewed December 3, 2011

We arrived very early even though the check in time was 2 pm traveling with a young child I was hoping Hotel would consider a early check in the staff in the front desk were absolutely helpful from the word go. Check in only took less than 5 min, Rooms were great, Pool was brilliant and the general feel the vibe was the best, but most importantly the staff is absolutely amazing always go out of the way to make you feel welcome and comfortable.
Food was great the buffet spread is really good with many eastern and western options.
This is one of the best in Sri Lanka, the staff in this hotel make the difference that is unmatched by any other in Colombo

Room Tip: pool view or lake view
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  • Stayed December 2011, traveled with family
    • Value
    • Location
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Helpful?
2 Thank nalman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CinnamonLakeside-PR, Manager at Cinnamon Lakeside Colombo, responded to this review, December 12, 2011
Thank you for the lovely words of appreciation. It is nice to know that we were able to make you feel at home.

We hope you choose to stay at Cinnamon Lakeside Colombo again in the near future.

Nadiyah Akram
Marketing & Communications Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,226 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (550)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
  • Hebrew first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Turkish first
  • Any
English first
Kuala Lumpur, Wilayah Persekutuan, Malaysia
Level 2 Contributor
5 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed December 3, 2011

I stayed there for 5 days a month back. I had absolutely no complains at all. The staff were friendly, service and hospitality was great. My messages were delivered to me on time when my family from abroad tried to reach me. I will be returning on a business trip again.

Pras

  • Stayed October 2011, traveled on business
    • Value
    • Location
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    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank 465Pras
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CinnamonLakeside-PR, Manager at Cinnamon Lakeside Colombo, responded to this review, December 4, 2011
Thank you for your words of praise. They are greatly appreciated as is your choice to stay at Cinnamon Lakeside Colombo.

We look forward to welcoming you on your return and wish you a pleasant journey back.

Nadiyah Akram
Marketing & Communications Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore, Singapore
Level 3 Contributor
11 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed November 30, 2011

Stayed there recently and had a few issues. Hotel facilities are nice but when using the dining room fro evening meal waiters kept taking plates away whilst eating the meal so did not feel comfortable did not eat there again. other eating / drinking venues service ok except when you wanted to leave took very long to get your invoice. Last issue was when checking out was surprised to see mini bar item on my account when nothing was taken by me so make sure you double check when leaving.

Room Tip: pool view rooms good
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  • Stayed November 2011, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank 705golfer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CinnamonLakeside-PR, Manager at Cinnamon Lakeside Colombo, responded to this review, December 4, 2011
Thank you for staying at Cinnamon Lakeside Colombo. Your comments are well noted and will be investigated and addressed at our earliest. We hope that this experience does not deter you from returning to the hotel.
We assure you of our best service going forward.

Nadiyah Akram
Marketing & Communications Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore, Singapore
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed November 30, 2011

The hotel has good service staff and very suitable for business travels. Executive Floor is highly recommended with privacy for meetings. Varieties of resturants - Chinese, Indian, Western- in the hotel is suitable for business meals. Very good gym & pool.

Room Tip: Request for Lake View room
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  • Stayed November 2011, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank C K C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CinnamonLakeside-PR, Manager at Cinnamon Lakeside Colombo, responded to this review, November 30, 2011
Thank you for the wonderful comments about your stay at Cinnamon Lakeside Colombo. We are happy that our executive floor rooms and lounge suited your needs.

The Library, our lounge by day and night club after hours, is available exclusively to members and resident guests. During your next stay you might consider hosting a few of your meetings there too for variety.

We look forward to welcoming you back to Cinnamon Lakeside Colombo soon.

Nadiyah Akram
Marketing & Communications Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Boston, Massachusetts
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed November 29, 2011

I stayed in this hotel for a week. And I loved every bit of it. Starting from the Friendly and kind staff, beautiful, modern and spacious rooms and great lay out of different restaurants. Our stay was memorable. I enjoyed spending time in the pool side with a nice view of the lake. This is the only hotel I think in Colombo with a lake view. After a long day of side scene it was always nice to sit in the beautiful lobby and listen to the music played by the band. I would recommend Cinnamon Lakeside to anyone.

Room Tip: Pool side view on the first floor will be the best. You can walk around outside the room. beautiful
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  • Stayed July 2011, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Godda
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CinnamonLakeside-PR, Manager at Cinnamon Lakeside Colombo, responded to this review, November 30, 2011
Thank you for your positive comments on Cinnamon Lakeside Colombo. We are glad to note that you enjoyed our service, pool, restaurants, room and view and had a memorable stay altogether.

Your recommendation of our hotel is appreciated and we look forward to your next visit which we hope will be soon.

Nadiyah Akram
Marketing & Communications Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed November 27, 2011

Over the course of 2 weeks we stayed at this hotel on 3 separate occassions, and all 3 times the staff were so friendly, welcoming and helpful. The hotel itself is really nice, I was in a refurbished room on 2 of the stays, and the rooms are great, loved the colour scheme. The last stay I was in an unrefurbished room, and whilst the room is a little dated it was still plesant.
As for the hotel itself, the pool was great and the restaurants and bars as well. We had breakfast each morning in the dining room, the buffet was amazing, everything you could possibly want, and then chef's there to cook specific foods on request!
We also had dinner at the Chinese restaurant Long Feng one night and a few cocktails on the deck of the 7 Degrees North bar.
We would highly recommend this hotel to anyone looking for a hotel with resort style touches in the capital.
We also had lunch at Cinnamon Grand and stayed at Cinnamon Habarana, so we would also recommend these hotels in the Cinnamon Group.

Room Tip: Ask for a refurbished room, although I think they are almost complete with their renovations now.
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  • Stayed October 2011, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Evette C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CinnamonLakeside-PR, Manager at Cinnamon Lakeside Colombo, responded to this review, November 30, 2011
Thank you for your repeated visits to Cinnamon Lakeside Colombo. Yes, our refurbishments are complete now and you can look forward to a refreshingly new hotel on your next visit.

We are glad that you enjoyed the personalised services we offer and appreciate you taking the time to share your positive feedback on TripAdvisor. We hope you will continue to do so after your next visit too.

Nadiyah Akram
Marketing & Communications Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brisbane, Australia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed November 26, 2011

My husband and myself came for a holiday in December and stayed at Cinnamon Lakrside. I was a bit reluctant at first to stay in CLC cause I was not that happy with the service received previously (in 2008 under previous manager). I have to say I was plasently suprised by the excellant service received this time. The rooms were really good and clean. It was value for money and i will recomend it to friends and family back home in Australia.

  • Stayed December 2010, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Ranj K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CinnamonLakeside-PR, Manager at Cinnamon Lakeside Colombo, responded to this review, November 30, 2011
As we are on a continuous drive for improvement at Cinnamon Lakeside Colombo it is encouraging to find that our work is appreciated. Thank you for sharing your views on Trip Advisor.

We assure you of our absolute best service in the future too.

Nadiyah Akram
Marketing & Communications Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Cinnamon Lakeside Colombo

Property: Cinnamon Lakeside Colombo
Address: 115 Sir Chittampalam A Gardiner Mawatha | Colombo 02, Colombo 00200, Sri Lanka
Phone Number:
Location: Sri Lanka > Western Province > Colombo
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Spa Hotel in Colombo
#3 Romantic Hotel in Colombo
#3 Luxury Hotel in Colombo
#8 Family Hotel in Colombo
#10 Business Hotel in Colombo
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Cinnamon Lakeside Colombo 5*
Number of rooms: 346
Official Description (provided by the hotel):
Ranked the Best Five Star City Hotel by Sri Lanka Tourism, Cinnamon Lakeside Colombo is the epitome of indulgence and elegance. Overlooking the tranquil Beira Lake, the hotel offers completely refurbished rooms. Its inimitable blend of luxury, personal attention, sincerity and warmth gives you the opportunity to operate at your own pace and in your own space, regardless of whether you are visiting for a business luncheon or dropping in for a quick coffee; planning your dream wedding or organising a conference; attending to important business or on a well-deserved vacation. ... more   less 
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Also Known As:
Cinnamon Lakeside Colombo Hotel Colombo
Trans Asia Colombo
Hotel Trans Asia

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