Stayed in this hotel for second time within a year. The hotel is centrally located and well within reach of major shopping attraction of Colombo. Even Gall road, where this hotel is situated is good for basic shopping. Marine Drive is just walking distance where you can spend some quiet evening. Hotel has good mene yo suite Indian taste.
Dear Reviewer,
We are extremely happy to hear that you have stayed in our hotel for the 2nd time within a year consecutively. Many thanks for selecting Hotel Sapphire to your choice. Longing to see you once again.
Sincerely yours,
Rooms Division Manager
I stayed here on the last night of a tour of Sri Lanka, The hotel is dated and the bathroom in particular needed work. The bedroom was spacious and comfortable but with an odd mechanical noise that buzzed every minute or so and kept me awake. The pool area was tired with dirty plastic loungers and no one seemed to use it.
The staff were very friendly and the location is good for the airport and shops.
Dear Reviewer,
Many thanks for disclosing your honest feelings about the hotel. Negative areas where we can act upon immediately looked in to. We have already made arrangements to rectify the maintenance issues and hopefully we should be able to minimize them.
We wish to see you once again at Hotel Sapphire.
Sincerely yours,
Rooms Division Manager
I enjoyed our stay at hotel sapphire for two weeks. The room was very comfortable with a buffet breakfast which had western and Sri Lankan food. My stay was highlighted with the friendly staff. Mr Lahiru Laknath at the concierge was most helpful during our stay. Certainly hotel sapphire is a gem in the city. Regards Joseph Jayasinghe
Dear Reviewer,
Many thanks for your wonderful review and the message conveyed to all the viewers disclosing your honest feelings about the hotel.
Longing to serve you again.
Sincerely yours,
Rooms Division Manager
Selected this property after reading the reviews but got completely disappointed with the room, service and restaurant facility!
Normally, I never had an experience with any property that fails in all three sectors of customer satisfaction ! Internet is horrible! Location is ok but the food and service are pretty bad!
Key persons in the reception, house keeping and in the restaurant are uniformly below standard and unfriendly !
I won't recommend this to anyone ! Sorry 😐
Dear Reviewer,
We are absolutely astonished to see a negative review which showcases all unfavorable remarks on Hotel Sapphire.
For the benefit of other readers we have few simple questions which we too cannot understand.
1. Why wasn’t all these complaints brought to the notice of the management?
2. We could not trace any issues from our Guests’ Comments questionnaire, Restaurant comments book or in the Duty Manager’s report.
3. We as management is in a precarious situation due to your misleading comment published in the Trip Advisor Review and not giving specifications of the complaint / gray areas.
We leave other reviewers to judge what is right and wrong!
The management feels that this review was uploaded deliberately to bring down the good name of the hotel.
Sincerely yours,
Rooms Division Manager
Initially was looking for a more reputed hotel, mostly because I wanted a very clean place but I chose this hotel because it is close to my wife's home and she wanted to visit home every day. We stayed here for six nights. Prices were reasonable. Hotel staff was very friendly and helpful. We loved all of them, except one who was managing hotel traffic, whose language was a bit rude.
Room was comfortable and clean. I guess the washroom needs some minor repairs but was very clean. A bit noisy because it is close to the road, but that didn't bother us that much. My wife and I liked the breakfast. I think there were more Indian and Sri Lankan type food but there was something for everyone. Restaurant staff was friendly and helpful. Overall, my wife and I were very happy about this place. We will definitely consider coming back.
Dear Reviewer,
Many thanks for your lengthy review and elaborated on most areas. We are really concerned about the negative comments with regard to the Security Staff who does the control of the traffic. We will immediately start a dig into your issue and rectify same as soon as possible.
Sincerely yours,
Rooms Division Manager
