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“Do not consider this hotel....PLEASE be warned!”
1 of 5 bubbles Review of The Kingsbury

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The Kingsbury
Ranked #13 of 50 Hotels in Colombo
Certificate of Excellence
Riyadh KSA
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Do not consider this hotel....PLEASE be warned!”
1 of 5 bubbles Reviewed March 29, 2010

We booked to stay at this hotel as part of a 16 day business trip and did not even spend 1 night here it was so bad. The hotel is dated and is NEVER a 5 star property, it would struggle to be a 2 star!! The problems started with the airport pick up, it was a disaster, 3 passengers and 4 cases all crammed into a small estate car with a driver who spoke no English. On arrival we were shocked, the hotel is dated and the staff were in shockingly bad uniforms that were dirty and looked 5 years old. The key had the room number taped on to a piece of card. The lift was like something from the 1970's and the rooms were small and dirty. The bed had stains and the pillows were shocking, the bathroom was also dirty. We then sought the management assistance as we advised we would be moving to HILTON, they were shocked and offered us free nights for which we declined. We did move to Hilton which was much better and was at least a good 4 star standard. Please be warned if you are a seasoned traveller and used to 4 or 5 star standards DO NOT consider this hotel, you will regret it!!

  • Stayed March 2010, traveled on business
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank SimonColey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,597 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (401)
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English first
Los Angeles, California
Level Contributor
109 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
1 of 5 bubbles Reviewed January 31, 2010

Beware Booking this Hotel-

They charge your card for full stay the day you book...the website says thay charge your card for one day...then take months to credit your account...because of this hotel I cancelled my trip to Sri Lanka...felt this was the example I would find there...they still have one day on my credit card and I am having problem getting it back.

  • Stayed November 2009, traveled as a couple
    • Value
Helpful?
1 Thank ILvIndia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mumbai
Level Contributor
39 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
4 of 5 bubbles Reviewed December 3, 2009

I would rate this hotel 10/10 for the location, views from the rooms, food and service.

I was in Colombo for some work second time, with my office colleagues and had stay for 7 days.The view of the ocean from the room was relaxing specially after long working hours. The sound of waves was soothing.

The service was good. We used to have our breakfast everyday at the hotel, which was very nice specially the omlet.

The hotel also has live bands for music lovers. The best part of the hotel is the Indian restaurant Tandoor. Amazing food and ambience.

Nothing to complain about this hotel...

  • Stayed August 2008, traveled on business
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
Thank Gladiator7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chennai
Level Contributor
92 reviews
61 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
5 of 5 bubbles Reviewed December 3, 2009

The Hotel has a good location and most rooms command a great view.

Comfortable lobby and a well-stocked pastry shop. The breakfast buffet is also good.

The rooms however, could do with better maintenance and give a slightly run-down feeling.

The Room service menu has hardly any choice for vegetarians.

  • Liked — Location
  • Disliked — Room maintenance
  • Stayed August 2009, traveled on business
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
Thank whirlwindexplorer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore
1 review
4 of 5 bubbles Reviewed November 3, 2009

The best address in town re deluxe accommodation and everything nice about it.

  • Stayed September 2009, traveled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jeraldp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London
Level Contributor
19 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
3 of 5 bubbles Reviewed October 18, 2009

This hotel is located in an excellent area of Colombo. Away from all busy and noisy part of the city this four star hotel is situated in a very pleasant place over looking the Indian Ocean. You will get some excellent views of the Indian Ocean from the room. I had a deluxe room which was clean but rather small. The breakfast was definitely not four star and the service was absolutely appalling. When I went to check in, I stood in front of the reception for at least good 7-8 minutes (I had only one person checking in before me). There were four staff at the front office and not one of them acknowledged me once or even looked at me. Finally, I had to approach them and even then they did not greet me or said sorry. I was absolutely disappointed as I have seen the friendliest and most smiley people on earth in this little paradise -Sri Lanka. On another occasion, I had to call the duty manager in to sort something out in my room. Having called the front desk four times and having waited more than an hour, I had to physically go and see the duty officer who was in the ground floor.
I do not know how this hotel has managed to employ who I think the most miserable and unfriendly staff in that entire island.

  • Stayed August 2009, traveled solo
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Net_UK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dubai, United Arab Emirates
Level Contributor
11 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 bubbles Reviewed September 20, 2009

The hotel was old but its nice. Reception was very good and the staff in the restaurant. But the room service, housekeeping & pool attendant was terrible. Room service was very slow and when I ask the staff to bring me a honey on my tea he did'nt come back. Housekeeping never went to clean our room and the pool attendant was so arrogant.

  • Stayed July 2009, traveled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Clowi_zai
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Kingsbury

Property: The Kingsbury
Address: 48 Janadhipathi Mawatha | Colombo 1, Colombo 00100, Sri Lanka
Phone Number:
Location: Sri Lanka > Western Province > Colombo
Amenities:
Bar / Lounge Beach Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #13 of 50 Hotels in Colombo
Price Range (Based on Average Rates): $$
Hotel Class:5 star — The Kingsbury 5*
Number of rooms: 229
Official Description (provided by the hotel):
The Kingsbury Colombo, located in the heart of Colombo city by the banks of the great Indian Ocean, is s really an ode to the golden age of grace and elegance. There are 229 rooms and suites in this regal edifice and all of them face the sea. The Kingsbury Colombo is also business and leisure central with shopping, entertainment, dining, Colombo Stock Exchange, foreign & local banks, World Trade Centre, historical sites as well as recreational parks being just a across the road. The Kingsbury is also just five minutes from the Colombo Central Bus Stand and the Colombo Fort Railway Station. The Kingsbury experience will be a personalized, respectful one where patrons will be treated like royalty in keeping with the promise of bringing back 'good-old fashioned' hospitality. The Kingsbury's Restaurants include The Ocean - seafood restaurant, Harbour Court - international cuisine restaurant, Yue Chuan - Chinese restaurant, The Kings - lobby bar, The Pool Café, The Gourmet Station - patisserie and the epicenter of Colombo night life - Sky Lounge. A fully-equipped gym, spa and 24-hour Business Centre and the Executive Lounge with personalized butlers and concierge services add to the pleasures and comforts of The Kingsbury, Colombo. ... more   less 
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