This hotel is located in an excellent area of Colombo. Away from all busy and noisy part of the city this four star hotel is situated in a very pleasant place over looking the Indian Ocean. You will get some excellent views of the Indian Ocean from the room. I had a deluxe room which was clean but rather small. The breakfast was definitely not four star and the service was absolutely appalling. When I went to check in, I stood in front of the reception for at least good 7-8 minutes (I had only one person checking in before me). There were four staff at the front office and not one of them acknowledged me once or even looked at me. Finally, I had to approach them and even then they did not greet me or said sorry. I was absolutely disappointed as I have seen the friendliest and most smiley people on earth in this little paradise -Sri Lanka. On another occasion, I had to call the duty manager in to sort something out in my room. Having called the front desk four times and having waited more than an hour, I had to physically go and see the duty officer who was in the ground floor.
I do not know how this hotel has managed to employ who I think the most miserable and unfriendly staff in that entire island.
- Official Description (provided by the hotel):
- The Kingsbury Colombo, located in the heart of Colombo city by the banks of the great Indian Ocean, is s really an ode to the golden age of grace and elegance. There are 229 rooms and suites in this regal edifice and all of them face the sea. The Kingsbury Colombo is also business and leisure central with shopping, entertainment, dining, Colombo Stock Exchange, foreign & local banks, World Trade Centre, historical sites as well as recreational parks being just a across the road. The Kingsbury is also just five minutes from the Colombo Central Bus Stand and the Colombo Fort Railway Station. The Kingsbury experience will be a personalized, respectful one where patrons will be treated like royalty in keeping with the promise of bringing back 'good-old fashioned' hospitality. The Kingsbury's Restaurants include The Ocean - seafood restaurant, Harbour Court - international cuisine restaurant, Yue Chuan - Chinese restaurant, The Kings - lobby bar, The Pool Café, The Gourmet Station - patisserie and the epicenter of Colombo night life - Sky Lounge. A fully-equipped gym, spa and 24-hour Business Centre and the Executive Lounge with personalized butlers and concierge services add to the pleasures and comforts of The Kingsbury, Colombo. ... more less
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