We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Lovely hotel - with some minor issues.”
Review of The Kingsbury

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 12 more sites!
The Kingsbury
Ranked #15 of 54 Hotels in Colombo
Certificate of Excellence
Reviewed May 11, 2014

Stayed at The KIngsbury for 1 night in early May - check in was fairly easy as I had booked previously through a travel agent. The Front Desk person asked if I was going to use the minibar in the room - as I had dinner plans that evening, I replied that I didn't think I would. Imagine my surprise when one of the staff entered the room immediately after I had just stepped in, and locked the minibar right in front of me! This to me is rather rude and insulting - for a guest who is paying decent money to stay in the hotel, it sends the message that The Kingsbury doesn't trust its customers to settle a few dollars extra they MAY rack up in the consumption of miniature-sized alcohol bottles!
My room was rather compact - but since I was staying for only 1 night, I didn't really mind. Having said that, the placement of the water kettle in a little "niche" made it rather inconvenient to make tea/coffee as the kettle needed to be expertly manoeuvered out of the nook to fill it with water. My 7th floor room had a direct view of a very nice pool below (and a somewhat partial view of the Galle Sea Face to the side), but felt slightly claustrophobic due to the absence of a balcony. Again, not that big of a deal for a short stay.
Spent some time in the gym (the trainer was quite helpful and showed me a couple of exercises that I intend to incorporate in my regular workouts), but was a bit disconcerted with passersby (from outside the hotel) peering directly in as I exercised on the machines. Perhaps the hotel needs to put in some dark-tinted film on the windows that allows more of a one-way view only!
I also had my hair done at the little salon in the basement (a bit cramped in terms of space - thankfully, I was the only one there at the time) - and was quite happy with the results!
Stopped by the concierge desk to ask recommendations on good lounge bars and clubs in the vicinity of the hotel, but he was unaware of anything happening that evening. Was surprised as I expected a concierge at The Kingsbury to be better informed - and surely they get inquiries of this nature on a regular basis from guests? Guess with the advent of Google, the concierge's role is reduced to no more than arranging for taxis these days.
As I was waiting in the lobby, saw a group of guests check in and being greeted with a garland and a welcome drink - felt quite disappointed because I had not received the same treatment on my arrival. Perhaps they were VIPs? But isn't the mark of a luxury hotel that they treat all their guests like VIPs?
Started my evening with drinks at the Skybar (on the 10th floor) - lovely views and a pleasant sea breeze. There was a band playing as well, so enjoyed my time there. Dinner was at the seafood restaurant (The Ocean), where guests can choose from an array of seafood and have it cooked as they prefer. Here, I must mention the Restaurant Manager as well as the staff who were very attentive and made my meal an enjoyable experience - all of them came together at the end to sing "Happy Birthday" and bring me a lovely piece of cake!
Breakfast the next morning was fairly good too - with a decently extensive choice of food, although I did not see the live counter dishing up Sri Lankan egg hoppers, and had to settle for the usual scrambled variety instead.
The hotel allowed me to check out a couple of hours later than the usual check-out time as I had made this request with the travel agent at the time of booking. Overall, a pleasant stay - if they iron out the inconsistencies in their offering, it would be a hotel I might recommend to friends travelling to Colombo.

Room Tip: Sea view rooms are recommended!
  • Stayed: May 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank travel_czarina
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review
Reviews (1,713)
There are newer reviews for The Kingsbury
See the most recent reviews
Traveler rating
Traveler type
Time of year
Language
  • More languages

1,117 - 1,123 of 1,714 reviews

Reviewed May 10, 2014

I enjoyed The Kingsbury. Keeping with the people of the island, the staff were very helpful. upon arrival, you receive a Welcome Drink. The gym was okay. Great breakfast buffet with great variety. The concierge desk was efficient in traveling plans as well as valet, and hired car services. The room view was lovely. We had a slight maintenance issue with our door, but was fixed quickly. Additionaly, the picture often depicting the view of the beach from the pool area is misleading as the view is obstructed by a hill of rocks.

Room Tip: Ask for a room with a view of the beach
  • Stayed: April 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank tigresstsu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 9, 2014

The worst service ever!..the worst staff ever!.rooms are so dirty..not like what it shows in there website at all..was the worst experience ever,not worth the money at all..not the best place to be if your looking to stay in colombo..was there a week and it was soooo terrible!!.

Room Tip: just don't stay here!!...period!!!!!!
  • Stayed: April 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
5  Thank nikkyt89
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 8, 2014

There were more than 25 different items in the salad bar with 10 dressings and nuts and dried fruits. The meats were well cooked but would have been great if there were more fish dishes available. The drinks arrive fast and the waiters are mostly attentive but some do stray away and never come back. The used plates took a while to be cleaned away. The chefs are great, if it's a speciality dish, they serve it to the table minimizing time standing around the grill. They are very friendly and ask for preferences before seasoning. Which is rare.

  • Stayed: April 2014, traveled with family
    • Value
    • Location
    • Cleanliness
    • Service
Thank Vatsala D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kingsburylk, General Manager at The Kingsbury, responded to this reviewResponded May 12, 2014

Dear Guest,

We appreciate your taking the time to provide feedback on your experience at The Kingsbury during your last visit.

Your appreciation and recognition of the hotel, along with your positive comments, is a great motivator for The Kingsbury team.

We would appreciate if you will continue to be a valued guest at our hotel and should you require my personal attention for any of your needs at the hotel, please email on gm@thekingsburyhotel.com


With best wishes,

Sunil Dissanayake
Director/General Manager
The Kingsbury

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 8, 2014

Stayed here for 3 days and was surprised by the view of the beach from the rooms. The rooms were spacious and comfortable. Was also located in a very secure area right in the heart of the city. They had some lovely restaurants and the skyee lounge had some amazing views at night. Overall had a pleasant stay here.

Room Tip: Choose rooms with the ocean view
  • Stayed: May 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank prateeksargod
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kingsburylk, General Manager at The Kingsbury, responded to this reviewResponded May 12, 2014

Dear Guest,

We appreciate your taking the time to provide feedback on your experience at The Kingsbury during your last visit.

Your appreciation and recognition of the hotel, along with your positive comments, is a great motivator for The Kingsbury team.

We would appreciate if you will continue to be a valued guest at our hotel and should you require my personal attention for any of your needs at the hotel, please email on gm@thekingsburyhotel.com


With best wishes,

Sunil Dissanayake
Director/General Manager
The Kingsbury

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 6, 2014

Located in the middle of the Colombo. Try their Dinner buffet. It is awesome. Huge selection of food and the arrangement is really nice.
They have a nice outside deck. Do not forget to have a coffee there.

  • Stayed: February 2014, traveled with friends
    • Value
    • Location
    • Cleanliness
    • Service
Thank Chathini
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kingsburylk, General Manager at The Kingsbury, responded to this reviewResponded May 12, 2014

Dear Guest,

We appreciate your taking the time to provide feedback on your experience at The Kingsbury during your last visit.

Your appreciation and recognition of the hotel, along with your positive comments, is a great motivator for The Kingsbury team.

We would appreciate if you will continue to be a valued guest at our hotel and should you require my personal attention for any of your needs at the hotel, please email on gm@thekingsburyhotel.com


With best wishes,

Sunil Dissanayake
Director/General Manager
The Kingsbury

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 4, 2014

A hotel which offers a picturesque view,we got a room where the windows open up to the Galle Road with the Indian Ocean in the background, a fabulous view. The rooms are well stocked with high quality toiletries and a good shower. Room service is prompt and the food is tasty. The breakfast spread is good but could have been better with more variety of cheeses.The lobby is extensive and the check out is efficient. While checking in an advance was asked and if advance is not paid then all expenses have to be settled by cash/card after using them. The hotel is centrally located, close to the sights and shopping areas. Overall a good place for families and couples.

Room Tip: Choose the Galle Road facing rooms in the higher floors, where you will also get the sea view.
  • Stayed: April 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Guharoy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kingsburylk, General Manager at The Kingsbury, responded to this reviewResponded May 12, 2014

Dear Guest,

We appreciate your taking the time to provide feedback on your experience at The Kingsbury during your last visit.

Your appreciation and recognition of the hotel, along with your positive comments, is a great motivator for The Kingsbury team.

We would appreciate if you will continue to be a valued guest at our hotel and should you require my personal attention for any of your needs at the hotel, please email on gm@thekingsburyhotel.com


With best wishes,

Sunil Dissanayake
Director/General Manager
The Kingsbury

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Colombo hotels
0.9 mi away
Galle Face Hotel Colombo
1.1 mi away
Cinnamon Grand Colombo
0.6 mi away
Cinnamon Lakeside Colombo
Show Prices
Show Prices
Show Prices
0.8 mi away
Taj Samudra Colombo
Taj Samudra Colombo
#8 of 54 in Colombo
2,204 reviews
0.2 mi away
Hilton Colombo
Hilton Colombo
#11 of 54 in Colombo
2,069 reviews
1.7 mi away
Cinnamon Red Colombo
Cinnamon Red Colombo
#7 of 54 in Colombo
1,875 reviews
Show Prices
Show Prices
Show Prices

Been to The Kingsbury? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about The Kingsbury

Address: 48 Janadhipathi Mawatha | Colombo 1, Colombo 00100, Sri Lanka
Phone Number:
Location: Sri Lanka > Western Province > Colombo
Amenities:
Bar / Lounge Beach Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #15 of 54 Hotels in Colombo
Price Range: $148 - $190 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Kingsbury 5*
Number of rooms: 229
Official Description (provided by the hotel):
The Kingsbury Colombo, located in the heart of Colombo city by the banks of the great Indian Ocean, is s really an ode to the golden age of grace and elegance. There are 229 rooms and suites in this regal edifice and all of them face the sea. The Kingsbury Colombo is also business and leisure central with shopping, entertainment, dining, Colombo Stock Exchange, foreign & local banks, World Trade Centre, historical sites as well as recreational parks being just a across the road. The Kingsbury is also just five minutes from the Colombo Central Bus Stand and the Colombo Fort Railway Station. The Kingsbury experience will be a personalized, respectful one where patrons will be treated like royalty in keeping with the promise of bringing back 'good-old fashioned' hospitality. The Kingsbury's Restaurants include The Ocean - seafood restaurant, Harbour Court - international cuisine restaurant, Yue Chuan - Chinese restaurant, The Kings - lobby bar, The Pool Café, The Gourmet Station - patisserie and the epicenter of Colombo night life - Sky Lounge. A fully-equipped gym, spa and 24-hour Business Centre and the Executive Lounge with personalized butlers and concierge services add to the pleasures and comforts of The Kingsbury, Colombo. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Hotels.com, Prestigia, Travelocity, Orbitz, Priceline, Agoda, TripOnline SA, Cancelon, Hotwire, Cheap Tickets, getaroom.com and HotelQuickly so you can book your The Kingsbury reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing