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“Awesome seaside view”
Review of The Kingsbury

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The Kingsbury
Ranked #13 of 52 Hotels in Colombo
Certificate of Excellence
Pune, India
Level 3 Contributor
22 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Awesome seaside view”
Reviewed April 8, 2014 via mobile

Colombo is incomplete without staying at the Kingsbury. Hotel staff very helpful and polite. Food is truly amazing. Multi-cuisine and great taste. Situated right on sea front, one can get an amazing view of the sea. A place I would recommend to all travelers.

Stayed April 2014, traveled on business
Helpful?
Thank MervinS10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kingsburylk, General Manager at The Kingsbury, responded to this review, May 12, 2014
Dear Guest,

We appreciate your taking the time to provide feedback on your experience at The Kingsbury during your last visit.

Your appreciation and recognition of the hotel, along with your positive comments, is a great motivator for The Kingsbury team.

We would appreciate if you will continue to be a valued guest at our hotel and should you require my personal attention for any of your needs at the hotel, please email on gm@thekingsburyhotel.com


With best wishes,

Sunil Dissanayake
Director/General Manager
The Kingsbury
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,662 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (412)
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English first
London, United Kingdom
Level 3 Contributor
5 reviews
4 hotel reviews
Reviewed April 6, 2014 via mobile

Having stayed in Colombo in another hotel (across the road) before setting on the road trip, arrived at The Kingsbury. Excellent service from all staff though the reception team could be a bit better when dealing with multiple guests, rooms are great and the service at Sky Lounge is fantastic having been there on two consecutive nights. Great cocktails with an amazing view, would recommend arriving at around 7-8. The pool bar is not the best. Overall great stay.

Stayed March 2014, traveled with friends
Helpful?
Thank Pas_90
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Auckland Region, New Zealand
Level 2 Contributor
8 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed April 5, 2014

I stayed here as part of a business conference. Right from check in until final departure I enjoyed my time at The Kingsbury. I stayed on the 7th floor overlooking the infinity pool .The rooms are very comfortable for a business traveller with comfortable chair and free wifi for handling business.
The hotel was full so during peak times in the morning and evening there was a long wait as the two lifts struggled to meet the demand. There was a wide variety of breakfast choices and I also enjoyed the coffee in the downstairs cafe.

  • Stayed March 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Mark O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kingsburylk, General Manager at The Kingsbury, responded to this review, May 12, 2014
Dear Guest,

We appreciate your taking the time to provide feedback on your experience at The Kingsbury during your last visit.

Your appreciation and recognition of the hotel, along with your positive comments, is a great motivator for The Kingsbury team.

We would appreciate if you will continue to be a valued guest at our hotel and should you require my personal attention for any of your needs at the hotel, please email on gm@thekingsburyhotel.com


With best wishes,

Sunil Dissanayake
Director/General Manager
The Kingsbury
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Colombo, Sri Lanka
Level 2 Contributor
5 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed April 5, 2014

I stayed here for a few months while looking for a residence having moved to Colombo for work. I received excellent service from management and staff; from welcoming doormen & bellboys to very attentive butlers on the Executive floor and great housekeeping staff. The restaurants were very good with fresh food and varied cuisine. Management were vigilant and reactive to any issues.

I enjoyed myself so much that I didn't really mind the noise from the function rooms when I was in the wonderful room 901 with great sea views!

The hotel boasts a great rooftop bar and a ground level pool - although the pool view, previously infinity, is being adversely affected by the land reclamation being carried out.

Room Tip: Room 901 is great but so too must be rooms 801, 701, 601...overlooking the sea and the famous Galle...
See more room tips
  • Stayed September 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank David D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kingsburylk, General Manager at The Kingsbury, responded to this review, May 12, 2014
Dear Guest,

We appreciate your taking the time to provide feedback on your experience at The Kingsbury during your last visit.

Your appreciation and recognition of the hotel, along with your positive comments, is a great motivator for The Kingsbury team.

We would appreciate if you will continue to be a valued guest at our hotel and should you require my personal attention for any of your needs at the hotel, please email on gm@thekingsburyhotel.com


With best wishes,

Sunil Dissanayake
Director/General Manager
The Kingsbury
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Level 1 Contributor
3 reviews
Reviewed April 5, 2014

We stayed at The Kingsbury Hotel for one night before departing back home.

The location of the hotel is beautiful. We managed to get a partial ocean view room which overlooked the Indian ocean. Try to get a room from 5th floor above to enjoy the views more.

The hotel itself is very beautiful and clean and maintained to a high standard. The skylounge on the top floor had great views with a good DJ.

However, upon arrival we did not even receive a welcome drink, after staying in various other hotels in Sri Lanka, this was very disappointing for a 5* hotel.

The service was very poor at dinner and breakfast. We asked for some tea and ketchup for breakfast and it took them half hour to get it to us. Instead the staff did other things and ignored our request. There was no variety of vegetarian food at dinner even after trying to speak to the chef they barely paid us any attention, which was very upsetting as you would expect more from a 5* hotel.

When trying to check out of the hotel, we called the concierge to pick up our bags from the hotel rooms. However after many phone calls later, it was only until our driver told the concierge to get our bags that somebody came up to our room. By that point we got so fed up of waiting that we decided to take our bags ourself back to the lobby. If we had waited for the concierge to pick up our bags, we probably would have missed our flight. Even when complaining to the reception desk, they were not willing to listen or show an ounce of care to the guests.

I would definitely not recommend this hotel to anyone who is looking for amazing service as you will definitely not find it at this hotel, which is meant to be "5*".

  • Stayed March 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Holidayer2012
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Portland, OR
Level 4 Contributor
21 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed April 2, 2014

We were at the hotel for dinner and the wait staff did everything wrong and when we asked the manager to correct things even he could not get it right. Considering that you are paying prices equivalent to those in the US, I expected better service. Utterly disappointed. They took over 30 minutes to get us drinks! Got the order for the kids absolutely wrong. Did not not have enough place settings or cutlery on the table for the number of guests. These can all be fixed with better training of the otherwise inexperienced staff and management. The hotel which has been a well known establishment in Colombo for many years is still beautiful, and the location by the ocean cant be beat.

  • Stayed March 2014, traveled with family
    • Value
    • Location
    • Cleanliness
    • Service
Helpful?
1 Thank rkwpnw
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New Delhi
Level 3 Contributor
15 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed April 2, 2014

Beautiful Hotel, Royal Ambiance, Awesome location, Best food, Excellent service, Variety of food, Beautiful pool, Nice gym, Spacious rooms, Superb view from rooms facing Indian ocean, Bit expensive. ..

Room Tip: Rooms facing Indian Ocean is worth taking
See more room tips
  • Stayed August 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Delhi75
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kingsburylk, General Manager at The Kingsbury, responded to this review, May 12, 2014
Dear Guest,

We appreciate your taking the time to provide feedback on your experience at The Kingsbury during your last visit.

Your appreciation and recognition of the hotel, along with your positive comments, is a great motivator for The Kingsbury team.

We would appreciate if you will continue to be a valued guest at our hotel and should you require my personal attention for any of your needs at the hotel, please email on gm@thekingsburyhotel.com


With best wishes,

Sunil Dissanayake
Director/General Manager
The Kingsbury
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Kingsbury

Property: The Kingsbury
Address: 48 Janadhipathi Mawatha | Colombo 1, Colombo 00100, Sri Lanka
Phone Number:
Location: Sri Lanka > Western Province > Colombo
Amenities:
Bar / Lounge Beach Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #13 of 52 Hotels in Colombo
Price Range (Based on Average Rates): $$
Hotel Class:5 star — The Kingsbury 5*
Number of rooms: 229
Official Description (provided by the hotel):
The Kingsbury Colombo, located in the heart of Colombo city by the banks of the great Indian Ocean, is s really an ode to the golden age of grace and elegance. There are 229 rooms and suites in this regal edifice and all of them face the sea. The Kingsbury Colombo is also business and leisure central with shopping, entertainment, dining, Colombo Stock Exchange, foreign & local banks, World Trade Centre, historical sites as well as recreational parks being just a across the road. The Kingsbury is also just five minutes from the Colombo Central Bus Stand and the Colombo Fort Railway Station. The Kingsbury experience will be a personalized, respectful one where patrons will be treated like royalty in keeping with the promise of bringing back 'good-old fashioned' hospitality. The Kingsbury's Restaurants include The Ocean - seafood restaurant, Harbour Court - international cuisine restaurant, Yue Chuan - Chinese restaurant, The Kings - lobby bar, The Pool Café, The Gourmet Station - patisserie and the epicenter of Colombo night life - Sky Lounge. A fully-equipped gym, spa and 24-hour Business Centre and the Executive Lounge with personalized butlers and concierge services add to the pleasures and comforts of The Kingsbury, Colombo. ... more   less 
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