Seems a nice hotel at check-in, and looks great online. Fact is that the rooms are average, not very big at all. Two lifts for the size of this hotel means a waiting ages sometimes. Pool is ok but not enough deck chairs for the number of guests. Limited space
Service is just ok, nothing great. At check-in we requested a room with a view and were given one over the pool, great. What the clerk neglected to tell us was, that night there was a pool party with disco until midnight.
Asked for taxi to a local restaurant and they gave us a hotel car. When we asked the driver, Edward, 'how much' (there was no meter), he replied "3", I asked 300 Sri Lanka Rupees, he chuckled, and I had to then insist to get a price from a hotel driver!? I had he stop the car and out we got.
The next morning I recounted both situations to the duty manager and she said she would look into it. When we arrived pack to the hotel there was a bottle of wine in the room with no note or message. I assume it is an apology, but perhaps will be added to the bill?? Great lack of communication.
Will not ever stay here again. There are many other quality hotels close by and more opening soon.
- Official Description (provided by the hotel):
- The Kingsbury Colombo, located in the heart of Colombo city by the banks of the great Indian Ocean, is s really an ode to the golden age of grace and elegance. There are 229 rooms and suites in this regal edifice and all of them face the sea. The Kingsbury Colombo is also business and leisure central with shopping, entertainment, dining, Colombo Stock Exchange, foreign & local banks, World Trade Centre, historical sites as well as recreational parks being just a across the road. The Kingsbury is also just five minutes from the Colombo Central Bus Stand and the Colombo Fort Railway Station. The Kingsbury experience will be a personalized, respectful one where patrons will be treated like royalty in keeping with the promise of bringing back 'good-old fashioned' hospitality. The Kingsbury's Restaurants include The Ocean - seafood restaurant, Harbour Court - international cuisine restaurant, Yue Chuan - Chinese restaurant, The Kings - lobby bar, The Pool Café, The Gourmet Station - patisserie and the epicenter of Colombo night life - Sky Lounge. A fully-equipped gym, spa and 24-hour Business Centre and the Executive Lounge with personalized butlers and concierge services add to the pleasures and comforts of The Kingsbury, Colombo. ... more less
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