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“Fairly good hotel but food needs improvement”
Review of The Kingsbury

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The Kingsbury
Ranked #13 of 54 Hotels in Colombo
Certificate of Excellence
Reviewed August 23, 2013

the pros: excellent location - its very close to the worldtrade center and some great restaurants (dutch hospital), well appointed rooms with super comfortable beds
the cons: staff overwhelmed during the buffet breakfast - long queues on every counter!, food could be better for the price

Room Tip: Ask for sea facing rooms on the higher floors
See more room tips
  • Stayed: August 2013, traveled as a couple
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Thank Archit82
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jessica L, General Manager at The Kingsbury, responded to this reviewResponded September 22, 2013

Dear Guest,

Greetings from The Kingsbury!

Thank you for taking the time to review your stay at The Kingsbury!

I am happy to read your comments, however secretly wishing that there were no cons in your post. We at The Kingsbury often get it right and we are really sad to see that your experience at The Kingsbury was not excellent as we hoped. Nevertheless, rest assured we will take all measures in order to remedy any causes that result in our guests’ experiencing anything other than hospitality excellence.

I would appreciate it if you could send us your email address or contact The Kingsbury Public Relations department at amccpr@thekingsburyhotel.com. You could also contact me at gm@thekingsburyhotel.com.

The Kingsbury would love to have you back to give you a better experience during your next stay with us.

Warm regards,
Director/General Manager.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,377 - 1,383 of 1,767 reviews

Reviewed August 22, 2013

Polite and helpful staff. Great location....but no room service menu in room, modest mini bar and average bar downstairs equates to 3.5 stars, not 4. I am sure with work it can improve from being clearly a business hotel to a holiday one as well.

  • Stayed: August 2013, traveled solo
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Thank mbutu2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jessica L, General Manager at The Kingsbury, responded to this reviewResponded September 22, 2013

Dear Guest,

Greetings from The Kingsbury!

Thank you for taking the time to review your stay at The Kingsbury!

I am happy to read your comments, however secretly wishing that there were no cons in your post. We at The Kingsbury often get it right and we are really sad to see that your experience at The Kingsbury was not excellent as we hoped. Nevertheless, rest assured we will take all measures in order to remedy any causes that result in our guests’ experiencing anything other than hospitality excellence.

I would appreciate it if you could send us your email address or contact The Kingsbury Public Relations department at amccpr@thekingsburyhotel.com. You could also contact myself at gm@thekingsburyhotel.com.

The Kingsbury would love to have you back to give you a better experience during your next stay with us.

Warm regards,

Director/General Manager.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 20, 2013

Excellent hotel. Good rooms, nice decor, good house keeping and good food. Amazed to find Bvlgari toiletries in the bathroom. The hotel lobby is very impressive. The buffet spread is lavish. One can find all type of cuisines. I had little problem with the delay in egg preparation as there was only one person making it, but was very happy to find my problem not only sorted out in minutes but to find chef and manager at my table apologizing. Even the Gym at the basement was also very good. Wholeheartedly would recommend it.

  • Stayed: August 2013, traveled with family
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Thank KHManager1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kingsburylk, General Manager at The Kingsbury, responded to this reviewResponded August 23, 2013

Dear Guest,

Greetings from The Kingsbury!

First of all we would like to thank you for choosing to stay at The Kingsbury. We are grateful for your kind words and for the time spent in posting your feedback on TripAdvisor.

We are glad to know that you enjoyed our spacious, well decorated rooms, Housekeeping Service, food and internationally branded amenities. We are especially pleased to learn that you loved everything about our Hotel. We will communicate your generous and encouraging words to our staff. I would like to also thank you for recommending The Kingsbury to your family, friends and colleagues,

We hope to have the opportunity to welcome you back at The Kingsbury.


Warm regards,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 20, 2013

A large, busy, but well appointed hotel.

Stayed for one night, and it was heaving. They were full, and their service suffered somewhat. We had to wait for 20 minutes to get our room as it was still be cleaned (at 1630 in the afternoon).

The room was comfortable (smelt slightly like cigarettes - a non-smoking room so probably used to be a smoking room). Room service was efficient and the view from the bed was excellent. A nice relaxing stay (once we had got passed the hoards in the lobby).

The skybar was a nice addition, very chic. It lacked any character, and could be any sky bar in any hotel in any capital city.

  • Stayed: August 2013, traveled as a couple
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Thank Sam P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kingsburylk, General Manager at The Kingsbury, responded to this reviewResponded August 23, 2013

Dear Guest,

Greetings from The Kingsbury!

First of all, we would like to thank you for choosing The Kignsbury for your stay in Colombo. We are also grateful for the time spent in posting your feedback of your stay here on Trip Advisor.

We are glad to know that your experience was a positive one, particularly that you were satisfied with the comforts of the room, the Sky Lounge and the Room Service. As you mentioned the hotel is filled with guests which sometimes leads to a slight deficiency in our service. However, we strive immensely to provide every one of our guests the best service in the industry.

We look forward to welcoming you back soon at The Kingsbury.


Warm regards,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 20, 2013

The hotel lobby has been always filled with incoming and outgoing guests, indicating that the hotel is always full and well-patronized. We had a comfortable stay here for four days and enjoyed the warmth and hospitality of its staff.
The downside of our visit though was the last day wherein only one elevator was working.
Thus, it took a while for us to get up and down from our rooms. Good thing, it happened on our last day.
Otherwise, we were a recipient of their efficient service.
The hotel is also near the Dutch Hospital Commercial which houses good tasting restaurants and some small shops, worth going to!

  • Stayed: August 2013, traveled on business
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Thank levyrox
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kingsburylk, General Manager at The Kingsbury, responded to this reviewResponded August 23, 2013

Dear Guest,

Greetings from The Kingsbury!

Thank you for choosing The Kingsbury for your recent stay in Colombo. We have read your comments about the hotel and we greatly appreciate that you took the time to write them, as our guests’ satisfaction is our main priority.

It is a pleasure to read that you enjoyed your stay with us at the hotel. However, my sincere apologies for any inconvenience caused due to the function of only one elevator. We have looked into the matter and succeeded in avoiding such unpleasant experiences for our guests.

It was a pleasure to have you as our guest and we hope to see you again soon at The Kingsbury.


Warm regards,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 17, 2013

Stayed a night so not much to review. However a top notch business hotel in Colombo, speedy check in and check out. The reception staff were very nice, helpful and accommodating and tried their best to have a room ready for me as i had checked in early in the morning. A beautiful lounge on the roof top is a must do for anyone visiting Colombo. Is definitely my preferred hotel the next time I am in the capital.

The spread of the buffet is great, a lot of variety and options. Loved the lobby lounge cafe where the lady in charge took care of us and catered to our needs and requests.

Overall very good value for money with the room rate and couple of the restaurants.

Stayed: August 2013, traveled with family
1  Thank Naveed S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kingsburylk, General Manager at The Kingsbury, responded to this reviewResponded August 23, 2013

Dear Guest,

Greetings from The Kingsbury!

We are pleased to know that you enjoyed your stay at The Kingsbury and we would like to thank you for your nice words and for the time spent in posting your feedback on Trip Advisor.

We are glad to learn that you enjoyed the high quality service at The Kingsbury as well as the Sky Lounge and buffet spread.

We look forward to welcoming you back soon at The Kingsbury.


Warm regards,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 14, 2013 via mobile

We had breakfast here as outside guests 2 days ago.
We were 2 people. For about 10€ per you have access to a huge buffet, both eastern and western food.
For this cheap price, I don't think you can find a nicer place to have breakfast in Colombo.
As the hot buffet is huge, it could be a great place to have Brunch

  • Stayed: August 2013
    • Value
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    • Rooms
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Thank Romain A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kingsburylk, General Manager at The Kingsbury, responded to this reviewResponded August 23, 2013

Dear Guest,

Greetings from The Kingsbury!

Thank you for choosing The Kingsbury for your dining purposes and for taking the time to post your review of the hotel on Trip Advisor.

My team and I hope you would visit us in the near future as we look forward to welcoming you again.

Warm regards,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Kingsbury

Address: 48 Janadhipathi Mawatha | Colombo 1, Colombo 00100, Sri Lanka
Phone Number:
Location: Sri Lanka > Western Province > Colombo
Amenities:
Bar / Lounge Beach Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #13 of 54 Hotels in Colombo
Price Range: $151 - $203 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Kingsbury 5*
Number of rooms: 229
Official Description (provided by the hotel):
The Kingsbury Colombo, located in the heart of Colombo city by the banks of the great Indian Ocean, is s really an ode to the golden age of grace and elegance. There are 229 rooms and suites in this regal edifice and all of them face the sea. The Kingsbury Colombo is also business and leisure central with shopping, entertainment, dining, Colombo Stock Exchange, foreign & local banks, World Trade Centre, historical sites as well as recreational parks being just a across the road. The Kingsbury is also just five minutes from the Colombo Central Bus Stand and the Colombo Fort Railway Station. The Kingsbury experience will be a personalized, respectful one where patrons will be treated like royalty in keeping with the promise of bringing back 'good-old fashioned' hospitality. The Kingsbury's Restaurants include The Ocean - seafood restaurant, Harbour Court - international cuisine restaurant, Yue Chuan - Chinese restaurant, The Kings - lobby bar, The Pool Café, The Gourmet Station - patisserie and the epicenter of Colombo night life - Sky Lounge. A fully-equipped gym, spa and 24-hour Business Centre and the Executive Lounge with personalized butlers and concierge services add to the pleasures and comforts of The Kingsbury, Colombo. ... more   less 
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