We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Good Views, Bad Service”
Review of Hilton Colombo

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 13 more sites!
Hilton Colombo
Ranked #10 of 54 Hotels in Colombo
Certificate of Excellence
Reviewed February 7, 2014

The hotel has some good views but you need to ask for it. They have rooms that overlook the Presidential Palace and the beach which are amazing. The room itself is a good size but has only ONE plug point. It gets very difficult if you want to connect your laptop and iron your clothes. In my four stays there, three times the room lock wasn't working once they fixed it and twice in spite of calling the security and front desk multiple times no one ever bothered to come and fix it. As a result when I was leaving the room to go out, my room was unlocked. EXTREMELY BAD SERVICE, THEY DON'T EVEN CARE ABOUT THE SECURITY OF THE GUESTS.
The restaurant in the lobby has very very slow service even if you want to get a sandwich. The other restaurants are good but the lobby restaurant is bad for service.
The swimming pool is very far and makes it uncomfortable to go there. There are no guards manning the pool so if you are having trouble in the pool no one will come forward to help you.

Room Tip: Ask for a room overlooking the beach and the presidential palace.
  • Stayed: January 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank prasoonr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review
Reviews (2,073)
There are newer reviews for Hilton Colombo
See the most recent reviews
Traveler rating
Traveler type
Time of year
Language
  • More languages

1,173 - 1,179 of 2,073 reviews

Reviewed February 5, 2014

The Hilton Colombo has the wow factor when you enter, with efficient and friendly staff and a lobby that screams luxury. I can't say enough about the service - it was great! Breakfast was a little ordinary. The pool complex, whilst nice, was a little disjointed, having to cross a bridge over a road to arrive. Other hotels have more impressive pools. The location is also amazing for business and for closeness to

  • Stayed: February 2014, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts
1  Thank Lucas P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 5, 2014

Very cheerful and helpful staff in all areas of the hotel. Housekeeping extremely efficient. Good internet access in room - very reasonably priced too. Easy check-in and check-out. Would definitely stay here again.

  • Stayed: February 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts
1  Thank Jacqueline T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 2, 2014

Was a lovely experience. The staff were very helpful and attentive! The food was really amazing, especially the Sri Lankan and Seafood restaurant. Very clean rooms. Lovely view of the sea. Well located and easily accessible.

  • Stayed: January 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts
1  Thank George C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 2, 2014

Location is good. The rooms are not upgraded. Internet is very slow. You to walk and cross bridges and roads to go to pool and gym. Its literally on the other side of the road. Never seen a setup in any other hotel like this.

  • Stayed: January 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Service
Review collected in partnership with Hilton Hotels & Resorts
1  Thank Vykundh R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 31, 2014

Hilton Colombo makes you feel at home. From the time, I checked in until the night I checked out, Hilton staff makes you feel special. I was assisted by Suminda when I checked in and he also assisted me for my check out, always with a nice smile and helping hand. I requested for a king size bed and unfortunately when i arrived, they were fully booked and there was no room available for me, but after the whole tour group left, i got transferred to a suite. One day, i couldn't find my watch and asked housekeeping to watch out for it when they clean my room and there it was, a note from housekeeping with my watch beside it. Housekeeping welcomed me with a towel animal and leaves me a note every now and then to make sure my I've got everything i need and my room was clean. They also provided me with flower arrangements, new one, almost every week. The towel animal to welcome me was definitely a cute and sweet touch.

Room Tip: ask for the ocean view, it very nice!
  • Stayed: January 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Myra T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 28, 2014

When you enter many hotels of this quality you feel that they could be 'anywhere in the world' but the Hilton Colombo does have a genuine Sri Lankan 'feel' represented in artwork around the building. We have been to this hotel many times for meetings and gatherings. Service is first class and all restaurants and rooms are well appointed and of good quality. The Sri Lankan food is excellent, but there is a wide choice of foods available in the various restaurants and bars. Service is attentive but not intrusive. Overall this a very good, high quality hotel. It is located in a good position for accessing the main attractions of Colombo.

  • Stayed: January 2014, traveled on business
    • Value
    • Location
    • Cleanliness
    • Service
3  Thank profjoypc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Colombo hotels
0.4 mi away
Cinnamon Lakeside Colombo
1.0 mi away
Cinnamon Grand Colombo
0.8 mi away
Galle Face Hotel Colombo
Show Prices
Show Prices
Show Prices
0.7 mi away
Taj Samudra Colombo
Taj Samudra Colombo
#8 of 54 in Colombo
2,208 reviews
0.2 mi away
The Kingsbury
The Kingsbury
#15 of 54 in Colombo
1,717 reviews
1.6 mi away
Cinnamon Red Colombo
Cinnamon Red Colombo
#6 of 54 in Colombo
1,877 reviews
Show Prices
Show Prices
Show Prices

Been to Hilton Colombo? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Hilton Colombo

Address: 2 Sir Chittampalam A Gardiner Mawatha, Colombo 00200, Sri Lanka
Phone Number:
Location: Sri Lanka > Western Province > Colombo
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 On the Beach Hotel in Colombo
#4 Business Hotel in Colombo
#6 Spa Hotel in Colombo
#9 Family Hotel in Colombo
#9 Romantic Hotel in Colombo
#9 Luxury Hotel in Colombo
Price Range: $160 - $212 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Hilton Colombo 5*
Number of rooms: 382
Official Description (provided by the hotel):
Awarded the title of Sri Lanka’s Leading Hotel and Sri Lanka’s Leading Business Hotel at the World Travel Awards, this Colombo hotel is centrally located in Colombo’s business district. With a range of accommodation, from guest rooms and executive rooms to suites, this hotel in Colombo offers stunning views over the Indian Ocean. For relaxation and business alike, Guests will enjoy the endless luxurious accommodations we have to offer. • Only hotel with a connecting bridge to The World Trade Centre • Largest pillar-less ballroom in the city • Signature chefs from Italy, Japan, India, China, Australia and Sri Lanka • Located in the heart of Colombo • Equipped with a gym, pool, karaoke bar and signature restaurants ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Hilton EMEA, Agoda, Hotels.com, Priceline, Ctrip TA, Travelocity, Orbitz, TripOnline SA, Hotwire, Cancelon, Cheap Tickets, HotelQuickly and Evoline ltd so you can book your Hilton Colombo reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Hilton Colombo Hotel Colombo
Hilton International Colombo
Colombo Hilton International

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing