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“Awesome Stay”
5 of 5 bubbles Review of Hilton Colombo

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Hilton Colombo
Ranked #10 of 50 Hotels in Colombo
Certificate of Excellence
Sur, Oman
Level Contributor
12 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Awesome Stay”
5 of 5 bubbles Reviewed January 8, 2014

This was the best hotel during our stay. A state-of-the-art hotel. Perfect hotel, no flaws at all. Warm, cozy, friendly and superb service. The food was just awesome! Superbly delicious and a wide range(dinner, lunch, breakfast). The pool and the health facility are state-of-the-art
Worth a visit if you're in Colombo

  • Stayed January 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Hunain S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,924 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (408)
Date | Rating
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  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
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  • English first
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English first
Copenhagen, Denmark
1 review
5 of 5 bubbles Reviewed January 7, 2014

We stayed at the hotel for 5 days in connection with our 2 week christmas holiday in Sri Lanka and especially the friendliness of the staff impressed us both. Everyone was prepared to help at any time with any issue - always accompanied by a smile and kind greetings. Compared to the "outside world" of Sri Lanka prices are of course a bit on the high side, but if you want to pamper yourself with a bit of luxury after travelling to more remote and "authentic" parts of the island this is still very good value for money.

  • Stayed December 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Anne L B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bucharest, Romania
Level Contributor
31 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 bubbles Reviewed January 6, 2014

We stayed at Hilton Colombo for 2 nights in December 2013. It was a perfect place to stay in Colombo, the location is central and the staff is very helpful and friendly. The breakfast choice is huge, and the Sri Lankan and seafood Dinner Buffet was great. The executive room was clean and comfortable. We recommend the hotel for a city break in Colombo.

  • Stayed December 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Marilena_Ro
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
1 review
5 of 5 bubbles Reviewed January 6, 2014

We stayed here during Christmas and New Years whilst travelling between Sri Lanka and Dubai for our honeymoon. It was a last minute booking but the hotel was fantastic. The food at breakfast was cooked fresh and very well displayed. In addition, our evening meals were very tasty and good value for money. I would not hesitate to return.

  • Stayed December 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Saira R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney, Australia
1 review
2 of 5 bubbles Reviewed January 5, 2014

Rooms are outdated with old CRT TVs, workspace table broken, toilet dryer broken, & etc. AC makes a big noise but worked. Room service was unreachable during peak times of NYE and hotel did nothing to improve it. No one recognized my HHonors status.

  • Stayed January 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Suchi S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Muscat, Oman
1 review
1 of 5 bubbles Reviewed January 2, 2014

This hotel is the worst hotel I have ever stayed-in. coming from a 7 hour non-stop trip to a hotel 5 star hotel you would think you would get 5 star treatment.

-The staff at the front desk weren't friendly at all, we had cash to pay for the first night and told them we would pay for the next 2days tmw as we have just come from a 7hour journey and we would like to rest. they didn't accept it and demanded we should pay right now for the 3nights. our debt cards didnt work with their card machines so they told us to go out walk to the nearest atm and give them the money as they need it "right now". their right now attitude isn't hospitable at all. after arguing with them with their bad attitudes they upgraded us to the deluxe room with free wifi ( we didn't need the wifi) the deluxe room was horrible and out-dated on a serious note very out-dated for a 5 star hotel. If that was the deluxe room god knows how terrible the standard would have been. The next day, we ordered room service and yet again the waiter demanded we pay right now, he said he needs the money "right now", twice. So, again we continued to argue as to why we cant sign the bill to our room he said "no you must pay right now". right now seems to be the hotels values and beliefs and attitude towards tourists. so we paid as told, unfortunately, we couldn't get our change back "right now" the waiter came back after an hour so I told him what took him so long I needed the cash "right now". He smiled and left( I guess the right now attitude is only for the hotel staff the tourist cant demand to get their back right now). We then headed to the piano lounge to have a drink before we left the waiter agreed that we could sign the bill to our room. Upon exiting the hotel, I can hear a man shouting "sir, madam, sir, madam" he stopped us and asked if we could pay right now, for our drinks at the piano lounge, as the previous waiter is a trainee and doesn't know his job. This hotel seems to only care about the money they receive "right now". The Hilton Colombo, cares about their money and not the hospitable 5 star service you would expect from them, All other hotels in Sri Lanka were fantastic.

Room Tip: not out-dated
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  • Stayed October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Khadija K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonColombo_GM, General Manager at Hilton Colombo, responded to this review, January 2, 2014
Dear Khadija K,

Please accept my sincere apologies for the disappointing experience you had recently at Hilton Colombo.

Your feedback is very much appreciated and I have personally discussed your case at length with my team members, who also extend their apologies for any inconvenience caused during your stay. Please be assured that we are taking the necessary corrective action to ensure that such incidents are not repeated, and we remain committed to being consistent in delivering the best personalised service to our guests.

We hope that there will be an opportunity to deliver a better experience to you in the future. Thanks again for your feedback.

Yours sincerely,
Manesh Fernando
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
Level Contributor
35 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 bubbles Reviewed January 1, 2014

My husband and I stayed here on NYE and the service was FANTASTIC. Our room was very clean and from check in to check out we had friendly, fast and very efficient service. As it was NYE, room service took longer than usual but this is expected so it was not at all a problem. Every time we requested room service, the staff were very pleasant and were willing to go out of there way to help make our stay a memorable one.

Currently there seems to be a lot of negative reviews going around about Hilton and the NYE party on 31 December 2013. I was at the party and right next to the platform which collapsed. Hilton staff were actually fantastic and were assisting the best they could for what they were trained for. No one expected so many people to be injured and Hilton Colombo from what I hear is just the venue that was hired out for the event. The platform etc was all organised by an external party.

I honestly believe the service was excellent and Hilton staff did everything they could at the time and I saw this with my own eyes.

As for the stay at Hilton, I highly recommend it!

One thing I should mention though...as the hotel is one of the older ones, the tvs are very small, but I highly doubt that you will be watching tv when there is so much to do.

  • Stayed December 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Nethalie P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonColombo_GM, General Manager at Hilton Colombo, responded to this review, January 2, 2014
Dear Mishi90,

Thank you for your kind review of Hilton Colombo and for spending NYE with us. It is such a pleasure to know that from check-in to check-out, you enjoyed your experience.

We are truly heartened to receive your encouraging feedback on our service, particularly in the aftermath of the unfortunate incident at the party. My team thanks you for your warm and appreciative thoughts. We wish you all the best for 2014 and look forward to welcoming you back soon.

Yours sincerely,
Manesh Fernando
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Colombo

Property: Hilton Colombo
Address: 2 Sir Chittampalam A Gardiner Mawatha, Colombo 00200, Sri Lanka
Phone Number:
Location: Sri Lanka > Western Province > Colombo
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 On the Beach Hotel in Colombo
#4 Business Hotel in Colombo
#5 Spa Hotel in Colombo
#8 Luxury Hotel in Colombo
#9 Family Hotel in Colombo
#9 Romantic Hotel in Colombo
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Hilton Colombo 5*
Number of rooms: 384
Reservation Options:
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Also Known As:
Hilton Colombo Hotel Colombo
Hilton International Colombo
Colombo Hilton International

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