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“An excellent hotel in a lovely city”
Review of Hilton Colombo

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Hilton Colombo
Ranked #11 of 54 Hotels in Colombo
Certificate of Excellence
Reviewed September 23, 2011

I guess I have been at the "Diamond" level in HHonors for several years and have spent my share of time at them. This is a very good Hilton. Not at the level of the very finest ones, but the service, food, rooms, etc left me with no complaints at all. The concierge was friendly and helpful. Some amazing cakes for sale downstairs. Can't complain!

  • Stayed: September 2011, traveled as a couple
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Thank fracmeister
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Reviewed September 23, 2011

We arrived in Colombo on a very rainy day in early Sept 2011, we were met at the airport by the hotels contracted transport driver who was very good with our baggage and had an umbrella for us as we waited for him to get everything settled in the vehicle, very good start to the trip! I cannot say enough about the customer service we received from this property, staff were falling over themselves to help you from the front desk and concierge to the gardening and pool staff, they were all excellent and very helpful. I had some business to take care off which left my wife alone at the hotel for a few hours for the first 2 days of our stay, my wife commented to me that the staff were amazing! I booked a King Suite which they were not able to give us, instead they gave us a triple upgrade to the 3rd biggest suite in the hotel which was simply gorgeous, with beautiful views of the harbor and the ocean, it made for such a nice stay and included of course access to the Hilton executive lounge with free cocktails and appetizers daily, as well as a full breakfast every morning. The nice thing about this was we got to know the staff working this floor very well and they helped us with planning our outings in and around the city with their local knowledge! The only drawback I would say about this property is the location of the fitness club and pool, it was a bit of a route march to get there, but the walk was probably good for us both anyway! It was much better that the Cinnamon Grand Hotel up the road which we stayed in later in out holiday and I will review later on. I plan on returning and without a doubt will use this property again for sure.

  • Stayed: September 2011, traveled as a couple
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Thank Boomer62
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonColombo, General Manager at Hilton Colombo, responded to this reviewResponded September 25, 2011

Thank you for the fine sentiments and rest assured that we do appreciate your support of the Hilton Colombo.

With all good wishes,
Rudolf Troestler, General Manager, Hilton Colombo

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Reviewed September 20, 2011

We really enjoyed our stay here and found that the service was excellent. We arrived very early in the morning having arrived from the airport and were checked into our room immediately. The hotel was decorated beautifully for Christmas and had a really nice atmosphere. it was in a great location for see the city and would definately stay here again.

  • Stayed: December 2010, traveled as a couple
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Thank Rachel34
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonColombo, General Manager at Hilton Colombo, responded to this reviewResponded September 21, 2011

Thank you very much for your complementing feedback and we do appreciate your comments. We appreciate your support of the Hilton Colombo and look forward to the pleasure of welcoming you on your future visits.
Yours sincerely
Rudolf Troestler
General Manager

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Reviewed September 19, 2011

mixed feeling for tis last visit (4/5 times these last 3 years). Room with no leaflet, 2 taps leaking, poor curtain, defective sockets in bathroom and room. Noisy early in the morning (poor soundproofing).
BUT, restaurant (the spices) with very good and copious buffet, brilliant seafood restaurant also, and nice pub. Service top.
So yes and no for once; just avoid the front side!

  • Stayed: September 2011, traveled on business
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1  Thank Alain C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonColombo, General Manager at Hilton Colombo, responded to this reviewResponded September 20, 2011

We do appreciate your comments and appreciate your support of the Hilton Colombo. We look forward to welcoming you back on your future visits.

Yours sincerely
Rudolf Troestler
General Manager

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Reviewed September 18, 2011

The hotel staff were very friendly and helpful. The room had a good bed and linens. Bathroom was dated with water stains around the faucet and darkened grout in the shower. Furniture and carpets need replacing. Good restaurants, which is helpful, as there are no other restaurants in walking distance. Fitness center requires a walk over a bridge, not too far but not convenient, and the equipment was average and crowded.

  • Stayed: September 2011, traveled on business
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1  Thank mkbnj
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonColombo, General Manager at Hilton Colombo, responded to this reviewResponded September 20, 2011

Thank you very much for your comments and we hope to have the pleasure of welcoming you back to enjoy true Hilton hospitality.

We look forward to welcoming you on your future visits.

Yours sincerely
Rudolf Troestler
General Manager

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Reviewed September 17, 2011

I have always rated the Colombo Hilton and its f&b offerings right up there. However on my recent visit last week, it did not live up to my expectatioins. Firstly i was allotted a smoking room which had no match box. Strange. When the bellhop brought in my luggage, i requested him for one and he said it will be sent in 5 minutes. It never arrived.

Secondly the most disappointing experience we had was at the chinese restaurant. One of the reasons I chose to stay at Hilton was the amazing choice of dim sums on offer at Emperors Wok. i was very disappointed to note that more than half the dim sum menu wasnt available. I had raved about the dimsums to my friends and invited them over for lunch to sample the same. Only a few basic dim sums were available.

The main course there was also not superlative asw it used to be till last year.

Rest of the stay was fine.

Room Tip: Most rooms have a good view of the ocean/harbour
  • Stayed: September 2011, traveled as a couple
    • Value
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    • Rooms
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Thank goabumpkin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 12, 2011

It was just the 1st week of Dec and it felt like Christmas was next day.. We were truly amazed with the way the hotel was decked up for Christmas...And with the Christmas carols playing in the background, it simply felt beautiful... The hotel was also hosting if I am not mistaken the 100th year of the Sri Lankan Navy; so there was top security all around and it was amazing to see all the top and highly decorated navy officials come in one by one to the hotel..... We had a lovely view from somewhere like 11th floor and the hotel amenties were great.. The room was superb and the hotel staff hospitality was truly amazing.... This is one hotel I would definitely stay if I ever visited Sri Lanka again.....

  • Stayed: December 2010, traveled with family
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Thank Nicolas M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonColombo, General Manager at Hilton Colombo, responded to this reviewResponded September 14, 2011

Thank you very much for your very complementing feedback and we are pleased that you have enjoyed your stay.

We appreciate your support and look forward to welcoming you on your future visits.

Sincerely, Rudolf Troestler, General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Colombo

Address: 2 Sir Chittampalam A Gardiner Mawatha, Colombo 00200, Sri Lanka
Phone Number:
Location: Sri Lanka > Western Province > Colombo
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 On the Beach Hotel in Colombo
#4 Business Hotel in Colombo
#6 Spa Hotel in Colombo
#9 Romantic Hotel in Colombo
#9 Family Hotel in Colombo
#10 Luxury Hotel in Colombo
Price Range: $159 - $212 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Hilton Colombo 5*
Number of rooms: 382
Official Description (provided by the hotel):
Awarded the title of Sri Lanka’s Leading Hotel and Sri Lanka’s Leading Business Hotel at the World Travel Awards, this Colombo hotel is centrally located in Colombo’s business district. With a range of accommodation, from guest rooms and executive rooms to suites, this hotel in Colombo offers stunning views over the Indian Ocean. For relaxation and business alike, Guests will enjoy the endless luxurious accommodations we have to offer. • Only hotel with a connecting bridge to The World Trade Centre • Largest pillar-less ballroom in the city • Signature chefs from Italy, Japan, India, China, Australia and Sri Lanka • Located in the heart of Colombo • Equipped with a gym, pool, karaoke bar and signature restaurants ... more   less 
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Also Known As:
Hilton Colombo Hotel Colombo
Hilton International Colombo
Colombo Hilton International

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