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“Nice hotel in a city without a lot of choice”

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Taj Samudra Colombo
Ranked #8 of 54 Hotels in Colombo
Certificate of Excellence
Singapore, Singapore
Level 5 Contributor
60 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
“Nice hotel in a city without a lot of choice”
Reviewed October 31, 2012

I stayed here for a couple days while visiting Colombo for work. I had been to Colombo once before and stayed at the Hilton. I thought this was a better choice, more modern, better kept, and the breakfast and dinner buffets were good. Location is fine, not on the beach but very central and the service was good. Colombo has a pretty poor choice of hotels so this is a good choice considering the dearth.

  • Stayed January 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
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Helpful?
Thank Matt H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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2,168 reviews from our community

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Rating summary
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Traveler tips help you choose the right room.   Room tips (604)
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Bristol, United Kingdom
Level 4 Contributor
29 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed October 27, 2012

We stayed at this hotel twice during a cricket sports tour in September/October 2012. We found the level of customer service excellent, and the prices for drinks, bar snacks, coffees etc very cheap.
Overall the hotel could do with a bit of freshening up as some parts were looking slightly jaded.
The hotel pool and facilites were excellent, and the staff could not be more attentive.
We ate in both the Chinese and Indian restaurants attached to the hotel....without a doubt, the food in both was exceptional, and we would thoroughly recommend people to visit them.
One thing we didn't agree with were the charges for wifi - would have expected this to be free considering the number of business visitors.
However, for a great standard of hotel, great location, great staff, great restaurants, we would have no hesitation in staying again

Room Tip: Probably at the back of the hotel overlooking the pool area. To minimise disturbances, ask for a r...
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  • Stayed September 2012, traveled as a couple
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    • Location
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    • Cleanliness
    • Service
Helpful?
1 Thank Sharon H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Burlington, Vermont
Level 5 Contributor
49 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed October 18, 2012

The Taj Samudra is fine as hotels go, but nothing to write home about-- I'd rather stay over at the Galle Face and soak up the atmosphere there. Breakfast was OK and the pool was nice. Great location but pretty generic as hotels go.

  • Stayed April 2012, traveled on business
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank alphabetavenger
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shanghai, China
Level 2 Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed October 10, 2012

As a regular guest of Taj hotels worldwide, I was extremely surprised at the sorry condition of this Colombo property. The guest rooms' are outdated, so make sure you book the "renovated" room. Towels and sheets are also old - sometimes with holes in them! However, when brought to the Housekeeping supervisor's attention she gladly changed them with new ones. For a 5-star hotel, one shouldn't have to do this. They say they have started with renovations in some floors, which I very much hope should be finished very soon otherwise regular Taj guests would opt to stay at other new Colombo hotels such as Cinanmon Grand and Cinnamon Lakeside. (note that in Sri Lanka, especially in Colombo, hotel room rates are government controlled, so all "5-star" hotels basically offer similar guest room rates.)

The saving grace for Taj Samudra at the moment is its Staff -- from the doorman, the lift assistant, in-room dining staff, F&B and front desk. There is the "usual Taj personal service" one expects from all Taj properties. The warmth of its staff from the moment you arrive in the middle of the night (all international flights seem to arrive at past midnight) to the early morning greetings when you go out of the hotel for a quick run along the Galle seafront before a day full of back-to-back business meetings.

I shall await with great expectations when Taj Samudra finishes its renovations by December 2012 (according to the hotel resident manager.) The property sits in a perfect central location in Colombo: 4-6 minute drive to the business centre, great views of the ocean... The guest rooms facing the ocean are the best in the city, with its balconies perfect for evening cocktails.

Summary:
1) Great views and location
2) Great staff (efficient, warm and attentive)
3) Poor physical condition (worn carpets, chipped wall paints, outdated)
4) Not 5-star -- should be 3-star at this time
5) Love the historic building architecture
6) Fast internet access in rooms (but pay usual daily rate)
7) Efficient in-room dining, great breakfast buffet selection

Room Tip: Ask for "renovated room" facing the sea
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  • Stayed October 2012, traveled on business
    • Value
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    • Cleanliness
    • Service
Helpful?
2 Thank BusinessTraveller848
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hyderabad, India
Level 5 Contributor
54 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed October 8, 2012

I have been to Taj Samudra thrice in the last 4 years. the renovation work started in 2008 and is still going on on on on on on on. the 7 floors of the hotel has only 5 new floors and to my bad luck i have always stayed on the 6th floor which still did not get the chance of looking beautiful.
the lobby on the other new floors looks exciting but the top floors, i mean, the executive floors still have the old look.
otherwise ,the service and etc are good and the excellent helping staff are always there.

Room Tip: Choose rooms from floor number 1-5 only
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  • Stayed September 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank mscsrikanth
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TajSamudra, General Manager at Taj Samudra Colombo, responded to this review, October 10, 2012
Greetings from Taj Samudra!

Thank you so very much for your heartfelt review of the overall experience you had with us at Taj Samudra Colombo. I am indeed very pleased to note that you were delighted with the service provided by my Team and the compliments on the new look of the lift landing areas on guests floors. Thank you for all your compliments which I have shared with my entire team who delighted you with their dedicated service as it is sincere feedback such as yours indeed that motivates my team to achieve higher levels of service.

I have also noted your feedback with regard to our product and renovation and wish to inform you that we are embarking on a large scale renovation in the coming year and I am confident that the new look of the rooms, bathrooms, corridors, banquet halls and enhanced services would elevate the hotel to World Class Luxury Standards.

I sincerely regret for any inconvenience caused to you during your stay with us.

We value your patronage and look forward to welcoming you back to Taj Samudra Colombo during your next visit to the Emerald Isle.


Warm regards,
Rohit
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brighton, United Kingdom
Level 3 Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed October 8, 2012

This is the 2nd time we have stayed at this hotel and both times have been a plesurable experience. It has a combination of attentive, friendly staff a pleasent atmosphere and a very personal touch. The rooms are basic but comfortable with great views if you are lucky to get a sea view room with a balcony. There is a wide range of well priced resturants within the hotel complex all offering high standard of food and again service.
The staff will go out of their way to help you and may also get you 2012 cricket tickets :D
The beach is directly opposite the hotel and is a 2 min walk...although the main road is directly outside the hotel you cannot hear the passing traffic when in your room.
Deffinately a hotel worth visiting although I don't think we could've stayed here for more than one night due to the location. It was a convinient hotel close to the airport.
This hotel is rated at the same level as the Cinnamon Grand hotel which is down the road from the Taj, but the Taj will most deffinately give you the better experience and much higher standard of service.

Room Tip: Always ask to change rooms if you are not happy with what you have been given. They will try their b...
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  • Stayed September 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Siobhan E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Terrigal, Australia
Level 6 Contributor
120 reviews
66 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
Reviewed October 8, 2012

We stayed at this hotel for 8 days, and fortunately had one of the refurbished rooms on level 5. The foyer, pool area, gym, breakfast ( latitude restaurant) were all really modern and clean, however some of the other areas are needing some attention.
The breakfast buffet was very extensive with plenty to choose from, room service was also very good
The mix bar was a great place to enjoy a drink the band playing were very good. Great place to relax after wandering around the city
Also enjoyed Navaratna Indian restaurant
We used the hotel airport pickup and drop, would highly recommend this service
Overall the service was great, location was good, food was wonderful.
Would definitely come back to this hotel

Room Tip: Choose a ocean view room
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  • Stayed October 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Sandy897
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TajSamudra, General Manager at Taj Samudra Colombo, responded to this review, October 10, 2012
Greetings from Taj Samudra!

Thank you so very much for your heartfelt review of the overall experience you had with us at Taj Samudra Colombo. I am indeed very pleased to note that you were delighted with the service provided by my Teams at the Navratna, Latitude, In-Room Dining and Sports Centre and the extensive breakfast spread at the Latitude and also the location of our property. Thank you for all your compliments which I have shared with my entire team who delighted you with their dedicated service as it is sincere feedback such as yours indeed that motivates my team to achieve higher levels of service.

I have also noted your feedback with regard to cleanliness in other areas with utmost seriousness and have taken it up with my Housekeeping team for corrective action to ensure that maintenance and service delivered is in keeping with the standards of the TAJ. I sincerely regret for any inconvenience caused during your stay with us with regard to the said point.

Further we wish to inform you that we are embarking on a large scale renovation in the coming year and I am confident that the new look of the rooms, bathrooms, corridors, banquet halls and enhanced services would elevate the hotel to World Class Luxury Standards.

We look forward to welcoming you back to Taj Samudra Colombo during your next visit to the Emerald Isle.

Warm regards,
Rohit
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Taj Samudra Colombo

Property: Taj Samudra Colombo
Address: 25 Galle Face Center Road, Colombo 00300, Sri Lanka
Phone Number:
Location: Sri Lanka > Western Province > Colombo
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Business Hotel in Colombo
#4 Family Hotel in Colombo
#7 Romantic Hotel in Colombo
#7 Luxury Hotel in Colombo
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Taj Samudra Colombo 5*
Number of rooms: 300
Official Description (provided by the hotel):
Taj Samudra Colombo is located in the heart of the Colombo city, overlooking the azure waters of the Indian Ocean. The most stylish Executive category rooms are by far the best in design and comfort in the city of Colombo. Taj Samudra offers the following choice of food & beverage outlets - Latitude - all day dining restaurant serving Buffet for breakfast, lunch and dinner and a a choice of la carte specialties Navratna - Specialty Indian Restaurant catering to North Indian flavors Golden Dragon - Authentic Chinese Cuisine with a specialty in Sichuan Cuisine, YUMI - Japanese resto bar with live entertainment from Thursday through Saturday,live sports and best of live entertainment over weekends, Lobby Lounge - Unwind over a snack, dessert or a quiet drink. In Room Dining - 24 hour room service Keeping in line with the changing times, Taj Samudra retains the colonial charm, heritage value, sense of space, privacy and luxuries for our esteemed guest. ... more   less 
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Also Known As:
Taj Samudra Colombo Hotel Colombo
Taj Samudra Hotel Colombo
Colombo Taj Samudra Hotel

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