Had a reservation at this hotel confirmed a month in advance. When we arrived to check in we was told they could not find our reservation and the hotel was full. I showed front desk clerk named Gayan our confirmation email and he just laughed and walked off. He refused to give me his name and I only found it out through someone else. Gayan also refused to lend me a pen he was holding and couldn't care a less that we arrived to this hotel at midnight with nowhere to go. Shameful service and I strongly advise anyone to avoid this sham of a hotel.