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“Singular but too many flunkies”
Review of Colombo Courtyard

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Colombo Courtyard
Ranked #9 of 54 Hotels in Colombo
Certificate of Excellence
Pinoso, Spain
Level 5 Contributor
49 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
“Singular but too many flunkies”
Reviewed December 22, 2013 via mobile

The room was cracking, the bars were good and they were very helpful when we turned up early and exhausted in dire need of a shower. I didn't care for the overstaffing though. Always someone at your shoulder to ask if I needed something more when what I wanted was time to myself

Stayed December 2013, traveled as a couple
Helpful?
Thank Culebronchris
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Colombo C, Chief Executive Officer at Colombo Courtyard, responded to this review, December 30, 2013
Compliments of the Season from Colombo Courtyard!

Thank you for reviewing your recent stay at Colombo Courtyard.

There is nothing more encouraging to us than knowing that we have been able to exceed your expectations whilst with us.

Our staff is truly passionate about providing personalized and attentive service. We also encourage cross exposure within our outlets. So that our staff get the opportunity to talk to our guests and attend to all their individual requirements, etc. Thank you so very much for your kind words regarding our associates, which we have shared with all concerned.

Once again, we appreciate your kind words, and look forward to having the pleasure of a return visit in the not too distant future.

Very best wishes from all of us for a fabulous 2014.

Nishan Moonesinghe
Chief Executive Officer
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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762 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (163)
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English first
Level 3 Contributor
15 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed December 22, 2013 via mobile

Very comfortable place to base your visit in Colombo. We were actually sick the first day arriving in Colombo and found the room a relaxing haven to recover in.

The service is quite helpful at the desk and they bend over backwards for you to make your stay comfortable.

We had no problems with noise in the room (#308).

A few tips to enjoy the place:
Yes, there are ants in the bathroom, but if you keep the area dry and clean, it will help immensely. Also, put your toiletries on top of a hand towel. Ants don't seem to climb onto the towel as quickly.

Also, don't use hotel cars. They are typically Double the price of a tour agency. This seems to be the case for most hotels and colombo courtyard is no different.

Definitely would stay here again and would highly recommend it

Stayed December 2013, traveled as a couple
Helpful?
1 Thank Janette F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Colombo C, Chief Executive Officer at Colombo Courtyard, responded to this review, December 30, 2013
Compliments of the Season from Colombo Courtyard!

Thank you for being so thoughtful to share your genuine experience with other travelers on Trip Advisor.

I really appreciate your mentioning how the service we provide added great value to your stay! that's precisely our goal. The extremely personalized and attentive service is unmatched at any other hotel In Colombo. We pride ourselves on offering a consistently outstanding experience to all our clientele.

It is fabulous to note your promise of returning to Colombo Courtyard on your next trip to Sri Lanka. Take care and good luck on your travels!

Once again thank you very much for the recommendation and for your thoughtfulness!

Very best wishes from all of us for a happy & prosperous New year.



Nishan Moonesinghe
Chief Executive Officer
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lugano, Switzerland
Level 6 Contributor
107 reviews
81 hotel reviews
common_n_hotel_reviews_1bd8 73 helpful votes
Reviewed December 15, 2013

Nice modern design with a beautiful decoration.. Great pool to relax after a day in the city.
Attentive and friendly staff members. (maybe too many standing around).
The negative aspect for which reason I gave only 3 stars are stained chairs and sofas near the entrance and in the rooms. The pool chairs are even in much worse condition, including lots of bird's droppings. There must be a lack of supervisory staff or they walk around with closed eyes.

  • Stayed December 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Gugi46
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Colombo C, Chief Executive Officer at Colombo Courtyard, responded to this review, December 30, 2013
Compliments of the Season from Colombo Courtyard!

Thank you for taking the time to review your recent stay at Colombo Courtyard and for your kind and also constructive comments.

We are very pleased that you have loved the concept of our unique art hotel.

Thank you for your words of praise on our service and the friendly attitude of the staff.

We have certainly taken to heart your constructive comments, and will take steps to change wherever possible and necessary.

Thank you once again and we look forward to seeing you at the Colombo Courtyard in the foreseeable future. Until such time, very best wishes from all of us for a happy & prosperous New year.

Nishan Moonesinghe
Chief Executive Officer
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
istanbul
Level 3 Contributor
14 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed December 7, 2013 via mobile

The hotel is very clean, well decorated and a good combination of modern and traditional design. Staff is very friendly and helpful. The location is 10 mins away from city centre. I recommend the hotel for couples, families and friends.

Stayed December 2013, traveled with friends
Helpful?
Thank Bülent E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Colombo C, Chief Executive Officer at Colombo Courtyard, responded to this review, December 8, 2013
Thank you for being so thoughtful in giving your appreciation of the time spent with us.

We were touched to read your kind words towards Colombo Courtyard and to know that you highly recommend our Hotel.

Your praise and comments on the quality of service is surely one of the best compliments you could ever make to us.

I was also truly happy to read your positive feedback on the decoration and the cleanliness of our rooms as a nice reward to our continuous effort to meet our clients’ expectations.

Yes! Our location is definitely great for those who love to be in the heart of the city. It is a great honor to read that you can recommend our Hotel to anyone who would come to Colombo.

We certainly hope to have the opportunity to welcome you back in the not too distant future.

Until such time warm regards from all of us at Colombo Courtyard.


Nishan Moonesinghe
Chief Executive Officer
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Austin, Texas
Level 4 Contributor
31 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed December 2, 2013

Incredible hotel! Probably one of the best we have stayed in. Beautiful decoration, amazing food, great service and incredible cocktails! Loved it, was the best! The massages were also very good and everything is very reasonably priced. Was truly amazed and highly recommend!

  • Stayed November 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank cynch2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Colombo C, Chief Executive Officer at Colombo Courtyard, responded to this review, December 8, 2013
What an “Amazing” review you have given us!

We would like to express our heartfelt gratitude for sharing your amazing experience on trip advisor. It is a great feeling to know that you have had a wonderful, relaxing and memorable experience whilst with us, that our staff was up to your expectations and that you felt it was all well worth the expense. You have encouraged us a great deal with your comments.

Yes! Amber Spa team is truly passionate about providing attentive, professional and friendly service. Kindly Know that they will be happy to hear that you made specific mention of their service.


Also we appreciate that you found both food and beverage in the Hotel to be of exceptional quality. We will pass on your compliments to our chef and Bar Manager.


Once again let me convey our heartfelt gratitude for sharing your experience and look forward to seeing you both in the not too distant future.

Until such time warm regards from all of us at Colombo Courtyard.


Nishan Moonesinghe
Chief Executive Officer
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Level 4 Contributor
29 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed November 26, 2013

This was my first visit to Colombo for ten years and so the availability of this kind of boutique, ecclectic accommodation was a real surprise. On the plus side it is very cleverly designed making full use of a relatively small footprint. Our room (a suite) was beautiful, although the absence of any kind of a view was disappointing. It had some really nice touches including a Mac in the room for the internet (in addition to wifi passwords for portable devices). It is very well located, close to most sights, particularly those in the upmarket Col-7 neighbourhood. In addition the staff were generally friendly (expecially the guys at the front entrance who were more than happy to help direct our tuc-tucs around and provide discrete advice).

This is a relatively new hotel and some of their procedures seemed less than buttoned down. On a couple of occasions the room was not properly serviced. On the last day the staff seemed very keen to have the room back even though we left well before check-out time and we had an evening room tidy on two days but not on the other two. The gym only currently has two machines, although more are on the way. The hotel is also pretty noisy. It is on a very busy road and twice a week has live music in the bar which was directly above our room, although it did finish at 11pm. Most annoying, however, was the breakfast. It is the first hotel I have stayed in for a long time where breakfast is a la carte rather than a buffet. The result was that it took a long time to get through it, and we were unable to mix and match between the various menus. On most days we were asked if we wanted tea or coffee several times before any actually arrived. We booked a b&b deal but the breakfast would have been quite expensive if we had not done so.

One word of warning; we came up the main road to the hotel in a tuc tuc at about 10pm on two consecutive nights and both times were stopped by the police. On the first occasion they checked us for our passports and then tried to get us to bribe them when we did not have them. Worth carrying a passport or driving license with you if you are travelling around the city.

  • Stayed November 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank SJBUPR
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Colombo C, Chief Executive Officer at Colombo Courtyard, responded to this review, December 2, 2013
Thank you for taking the time to review your recent stay at Colombo Courtyard.

We are pleased that you liked the design of our hotel and hope you found it to be one-of-a-kind.

However we are disappointed that you have not had a completely satisfactory experience whilst with us.

We take both positive and negative comments as opportunities for improvement, and as such please be assured that we will take serious note of all your comments and will make every effort to improve on areas you have rightly highlighted.

We are truly sorry that you were disturbed by the functions at the Hotel, however being the season for festivities, you will no doubt understand that the functions organized during the season at times are unavoidable. Please accept our sincere apologies for the inconvenience caused.

As a matter of clarification with regard to your comment about breakfast, we would like to mention that we offer a selection of 5 types; English, Continental, Indian, Sri Lankan and Slim & Trim. The items offered at breakfast are plentiful and guests are entitled to choose their preferred choice daily.

We truly regret the negligence on our part with regard to daily turn down service by housekeeping staff. Whilst we thank you for bringing this to our attention, please be assured that we will certainly inquire into this matter and take immediate remedial action to avoid such shortcomings in the future.

Whilst apologizing once again, we hope you will give us another opportunity to serve you, should you visit Sri Lanka in the near future.

Until such time warm regards from all of us at Colombo Courtyard.

Nishan Moonesinghe
Chief Executive Officer
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
UK
Level 5 Contributor
59 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
Reviewed November 25, 2013 via mobile

It's a nice hotel with nice facilities and excellent design for a small space. Rooms are big and spacious, our room was next to reception on ground floor, we were never disturbed but had to keep blinds drawn as people walking by looked in.
Shower was lovely. Little things like a missing soap dish and no fan to unsteam bathroom to see mirror would make a difference.
Service was good, always happy to help but very slow. Each time we called for something, iron and safe locked it took more then 15 minutes to come to room.
Breakfast is ok, the service again too slow when asking for anything outside the written menu, tomato sauce, ginger tea, peanut butter all took ages to come yet none needed cooking, confused, we were.
Would recommend but not return, it's more like a 4 trying to be a five, so changes needed to get there

Stayed November 2013, traveled as a couple
Helpful?
Thank SunitaLON
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Colombo C, Chief Executive Officer at Colombo Courtyard, responded to this review, November 28, 2013
We thank you for posting your candid comments on Trip Advisor following your recent stay with us.

We are very pleased that you enjoyed all the facilities provided and that you liked spacious rooms which are extremely conceptualized and uniquely designed.

Colombo Courtyard with its unique concept and design is rated second to none, which is now proven by having won the prestigious Luxury Business Hotel Award for the year 2013 amongst many of the top competitors in this category, which we are extremely proud of.

However it is with great regret we read that your stay was not to your expectations. Your feedback with regard to service is valued and steps are in motion towards improvement of these training needs.

Service at Colombo Courtyard is regarded by most as being extremely high and if we have failed to provide that to you then rest assured we will make sure it will not happen again.

We do look forward to welcoming you back to Colombo Courtyard in the near future, and we will find a way to make up for less than fantastic experience you had encountered.

Until such time warm regards from all of us.

Nishan Moonesinghe
Chief Executive Officer
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Colombo Courtyard

Property: Colombo Courtyard
Address: 32 Alfred House Ave, Colombo 00300, Sri Lanka
Phone Number:
Location: Sri Lanka > Western Province > Colombo
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #9 of 54 Hotels in Colombo
Price Range (Based on Average Rates): $
Hotel Class:4 star — Colombo Courtyard 4*
Number of rooms: 32
Official Description (provided by the hotel):
Nestled in the heart of the city, is an urban boutique hotel that perfectly captures a fusion of contemporary style with intrinsic elements of environmental design. The hotel offers a choice of 15 suites & 17 rooms complete with all modern features, 3 dining areas - Scarlet Room & Cloud Cafe, Loft Lounge Bar, a Library, Jacuzzi and Plunge Pool and even a corporate Gym. ... more   less 
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