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All reviews galle face colonial hotel long room old world charm small museum sri lanka indian ocean junior suite bygone era colonial style overlooking the ocean pool bar breakfast buffet high tea curries tuk tuk bagpipes
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Reviewed 4 weeks ago via mobile

From start to finish, our experience at Galle Face Hotel was fantastic. Staff are incredibly friendly, cannot do enough for you and extremely accommodating.

Stayed for two nights and arrived at 8am due to an early flight. We had requested early check in and the room was a beautifully quiet room ready as needed.

The room is a good size, nicely decorated and spotless.

Breakfast is great, with a wide range of dishes including British cooked, continental, local cuisine. Very good quality too.

The restaurant food is really nice and there is a salt water pool that has a bar and bar menu. The view from the pool and restaurant looks out to see and at night the hotel lights up and looks spectacular.

Colombo as a city is great and we will be back soon and definitely for longer at the Galle Face.

Thank you for a great stay.

Date of stay: January 2020
Trip type: Traveled with family
Thank Buddingtraveller83
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TeamFrontOffice, Front Office Manager at Galle Face Hotel Colombo, responded to this reviewResponded 1 week ago

Dear guest,

Thank you for taking the time to leave your review following your stay at our colonial gem.

We are delighted that you enjoyed the amenities and the experience at the property since staying at The Galle Face Hotel is indeed an experience. We trust you tried our signature and historic Pimm’s cocktail during your stay However, if you could not, we will ensure it is a must try during your next visit!

At The Galle Face Hotel, we encourage guests to experience the little things that we get to see on a day to day such as the iconic flag lowering accompanied by bagpipers. We hope you had the chance to witness this during your stay as well!

The team looks forward to welcoming you back!

Warm regards.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 4 weeks ago via mobile

To be fair our welcome on arrival was good and the room we were allocated was spacious well equipped with some nice touches such as chocolates and fruit. We were however far less impressed when the used the bars and restaurants. The hotel has more than enough staff but those in the bars seem more intent on trying to avoid work rather than serving. In an empty pool bar we waited 20 minutes after receiving the menus before we found someone to take our order. This lack of attention was repeated on a number of occasions in various locations. The food we ordered was average at best and very disappointing. The exception was the Inn on the Green which with live music and good service was great.
We asked for a wake up call at 6.15am to catch our flight but this never materialised. Fortunately we woke up in time but it could have been very different.
Check out was a shambles. One person on the desk with a sizeable queue. When we were served firstly the printer ran out of paper, then his stapler had no staples in it. Having gone off and found some more paper and some more staples he wanted to put our invoice in an envelope but of course he had run out of envelopes.
The hotel is in a great building with tremendous history but it would appear some efforts need to be made on the customer service side.

Date of stay: January 2020
Trip type: Traveled as a couple
1  Thank colinb257
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GFH_GuestRelations, Guest Relations Manager at Galle Face Hotel Colombo, responded to this reviewResponded 3 weeks ago

Dear Colin,

Thank you for leaving a review following you stay with us!

We would like to extend our sincere apologies for the bad experience you had to endure with regard to the restaurants and the waiting time at the bar. This has been raised to the relevant department heads to ensure it does not repeat. We are glad you enjoyed our pub and the vibe it offers.

We will investigate as to why the wake up call was not given following your request. Unfortunately it was a rare situation where the front desk was not 100% prepared but we assure you this is not the case as a norm although it is not an excuse for not delivering the service that we always take pride in.

However, we thank you for the feedback and for choosing us for your stay in Colombo. We look forward to welcoming you back soon!

Warm regards.

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Reviewed 4 weeks ago

Grate place to relax and warm welcoming staff specially the lady name shiny from reception.. beach front view and relaxing environment hoping to see you’ll back soon and thank you for that remarkable day.

Date of stay: October 2019
Trip type: Traveled with friends
Thank BevanYoung
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TeamFrontOffice, Front Office Manager at Galle Face Hotel Colombo, responded to this reviewResponded 1 week ago

Dear guest,

Thank you for choosing The Galle Face Hotel for your stay in Colombo.

We thoroughly enjoyed your review on your stay and are delighted that we were able to make it an enjoyable one!

We look forward to welcoming you back at the property soon!

Warm regards.

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Reviewed 4 weeks ago

We were passing by and called in for lunch, sitting outside on the balcony at the Travellers' Bar. The ambiance and views went someway to ameliorating the disappointing half an hour wait and the simultaneous delivery of our soup and main course. The food was enjoyable and reasonably priced for such a hotel and location. We would return.

Date of stay: January 2020
    • Service
1  Thank N C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DanielGrau1, General Manager at Galle Face Hotel Colombo, responded to this reviewResponded 3 days ago

Dear N C,

Thank you for dropping in at the Travellers' Bar for lunch! Allow us to extend our apologies for the delay in delivery of your meal as this is not our norm and we set our bar high for service to our guests.

Please visit us to try our dinner buffet where we feature themed nights from Wednesday thru Saturday with the cuisine ranging from seafood to Arabic and of course, Sri Lankan.

Thank you once again!

Best regards,

Daniel Grau
General Manager

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Reviewed 4 weeks ago

We just stayed here twice in the last couple of weeks, for a total of 5 days. We are extensive world travelers, and found the Galle Face to be among the very best hotels we've ever stayed in. And when you consider the value, it rises to the top. We give them excellent ratings in every category - the staff is outstanding and incredibly accommodating, the spa is fantastic, the food amazingly good, the grounds beautiful and well kept, the condition of the hotel excellent, while totally retaining its colonial charm, the location can't be beat. The Taj Mahal Hotel in Mumbai has nothing on this place, and the prices here are a lot more reasonable. Truly world class!

Date of stay: January 2020
1  Thank kasrobrob
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TeamFrontOffice, Front Office Manager at Galle Face Hotel Colombo, responded to this reviewResponded 1 week ago

Dear guest,

Thank you for choosing us for your stay.

We are delighted you took the time to leave a review with your positive experience! While appreciating your kind words, we trust you had the chance to participate to our history tour conducted by our resident historian. However if you could not, we ensure you will make it a must on your next visit to The Galle Face Hotel!

We do look forward to seeing you soon!

Thank you & warm regards.

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