Yes, it is a special hotel and if you like colonial atmosphere than this is the place to stay. Let me start with the positive things: Location, location, location! And having a sundowner overlooking the Indian Ocean is quite something! The pool is magnificent – especially if you really like to swim (=exercise). The buffet breakfast/lunch/dinner is of excellent quality. The rooms have some atmosphere – but in even in the new part everything looks a bit old and unmaintained. And this leads me to the negative issues: airport pick-up was a disaster. I live in Asia and I’m used to a lot of special driving skills but this driver was special. Total miracle I’m still alive. And the car was also not like what you would expect from a five star hotel. But the service at the hotel (everywhere – from the main restaurant to the bars) is just totally unacceptable for a good hotel. It is already sad enough that we have in South Asia in general mainly male hotel staff and waiters (I’m spoilt because I’m living and travelling in SE Asia) but if the guys are well trained, well behaved and polite and friendly then it is all fine. But at the Gall Face Hotel (with the exception of some nice managers and selected staff) this is simply not the case. Many of the waiters are like rude peasants, not really trained and certainly not well managed. And maybe the lack of international management is one of the main problems of this hotel. Would I come back? Yes, I think so – because the hotel has its special charme!
- Official Description (provided by the hotel):
- Presented proudly as Sri Lanka's iconic and historic hotel, Galle Face Hotel is located in heart of Colombo City, along the seafront and facing the famous Galle Face Green.The hotel has 158 well-appointed rooms and suites, with some offering excellent views across the Indian ocean and the fascinating view of evening sunset.There are three restaurants, a gym, spa and unique saltwater swimming pool, overlooking the seafront. Guests here will be convenient as the hotel offers close access to many of the business district,historic cultural sites and landmarks in Colombo, as well nearby shopping. The hotel is a 45-60min journey from the airport.Guests seeking a glimpse of Colombo's history will enjoy the charm of The Galle Face Hotel with its unique, unaltered setting since 1864. ... more less
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