My husband and I spent the first night of our honeymoon at Tintagel, and it couldn't have been a more perfect introduction to this beautiful country.
We were greeted by a handsome and incredibly warm and friendly gentleman, who was standing on the steps of the stunning mansion. We were brought to a chic and perfectly decorated room and were thrilled with how elegant and beautiful the interiors of the mansion were. I'm an interior designer, and I immediately began to photograph every nook and cranny of the hotel, because everything was so inspiring.
Although the hotel was beautiful, what we were most overwhelmed by was the level of service at Tintagel. Upon our arrival, we were told that breakfast would be served the following morning beginning at 7:30am. Since we were STARVING (just got off a flight from NYC) and knew that we had to catch a 7am train the next morning, we asked if we could eat our complimentary brunch NOW, not tomorrow. They granted our request without a moment's hesitation.
That is how every request was dealt with by their staff - easily and happily. It is clear that their #1 priority is to make sure that their guests feel at home, happy and comfortable.
Most notably, when we were heading to the airport to leave Sri Lanka, we were stuck in Colombo for a few hours. Our train dropped us off in Colombo at 6pm and our flight wasn't until 3am. We arrived on the doorstep of Tintagel with no room booked and asked if we could rest in the lobby for SIX HOURS until we left for the airport. We were completely aware that this was a difficult request, and we totally expected to be turned away.
Rather than kick us out, the incredible Manager on Duty (Dan) was a dream come true. First off, his English was fluent. Secondly, he couldn't have been more sympathetic to our situation. Thirdly, he actually APOLOGIZED that they were fully booked that evening, and told us that if they had a room available, we would have been given access to it free of charge. Lastly, he had housekeeping clean the massage room in the spa, and gave us the keys to that room, free of charge, so that we would have a place to nap and shower and relax. It was a dream come true.
I have never gotten such flawless service in my life. Considering that these were the last few hours of my honeymoon, and that we were about to leave for a 27 hour trip back to New York... I will be eternally grateful to Dan and his incredible team at Tintagel.
Anyone who finds themselves in Colombo MUST stay at Tintagel.
I could not recommend it more strongly.
- Official Description (provided by the hotel):
- Tintagel is a unique and private hotel, situated in the heart of Colombo's most elite neighborhood. Offering 10 individually designed suites with all modern amenities and services, Tintagel is housed in a stunning heritage structure of national importance that was previously home to three of Sri Lanka's political leaders. ... more less
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- Also Known As:
- Paradise Road Tintagel Colombo Hotel Colombo