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Reviewed January 14, 2022

Horrible hotel with Horrible food. Had to avoid eating both Breakfast and Dinner as the quality of food was really terrible. Empty plates were not removed by the staff. Front staff attitude is annoying. No extra bed was given for the kid even after offering to pay the charge and the worst thing is that the staff said no extra linen was availble. Sickest thing was the locked windows without keys. Thank god that we chose to stay only one night here and not any longer. Never ever recommend this hotel for anyone who wants a happy stay in Colombo.

Date of stay: December 2021
Thank MoniSabzz
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Saman Perera, General Manager at Fairway Colombo, responded to this reviewResponded January 16, 2022

Dear MoniSabzz,

Thank you for taking your precious time to write your experience of the Fairway Colombo. It is unfortunate that we were unable to meet your expectation on your last visit. However, we take note of your points and will make sure to investigate this further and addressed as soon as possible.

We look forward to see you again where we have the opportunity to demonstrate services that is usually associated with the Fairway Hotels.

Saman Perera
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 11, 2022

First off, let me tell all the positive characteristics of this hotel. The property looks very good and is located on one of the prime roads in Colombo. It is close to many hotels like Shangri-La, Taj and Kingsbury. It has more of a party neighborhood as there is The Dutch Pub and Colombo Bistro right next to this hotel which are some good places to hangout with friends for drinks and disco. The room is very luxurious and comfortable. And it is a great place for photography. The property is well-maintained and very clean. The staff is very helpful and will attend immediately whenever needed.
Now here are the things to be improved. The toiletries should be wrapped and kept individually to maintain hygiene. The toiletries kept here were of good quality but they should be kept in individual containers to maintain hygiene. Now, coming to the dinner and breakfast buffet, there were very limited dishes for both vegetarians and non-vegetarians. The food should be served hot and completely cooked. The number of vegetarian dishes should be in more number as non-vegetarians can eat both veg and non-veg but vegetarians cannot eat non-veg and this might be an issue for them. There should be a live counter for the omelet and other similar dishes. The taste of the food is not so great and can be improved. These 2 are the only degrades of this hotel but rest everything was amazing in terms of customer service, room, cleanliness and hygiene. The main highlight of this property is its location. It is a good place for families.

Room tip: Please ask for a room facing to the road (where the hotel's entrance is) on floors above 5th for a good view of the area.
Date of stay: December 2021
    • Sleep Quality
    • Cleanliness
    • Service
Thank vka_vaishu
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Saman Perera, General Manager at Fairway Colombo, responded to this reviewResponded January 13, 2022

Dear vka_vaishu,

Thank you for taking your precious time to write your experience of the Fairway Colombo and we highly appreciate your detailed review clearly mentioning the Positives and the areas for improvement. We have taken note of your suggestions and will make sure they are addressed as soon as possible.

We look forward to see you again where we have the opportunity to demonstrate services that is usually associated with the Fairway Hotels.

Saman Perera
General Manager

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Reviewed January 8, 2022

Hotel is located right in centre of all the action and that's the best part about it.

You will need to live with no-room service, and slightly delayed service at front desk (check-in took a lot of time).

But overall pleasant stay. Rooms are spot-on - clean, tidy, linen of great quality.

Date of stay: January 2022
    • Location
    • Cleanliness
    • Service
Thank rritzuee
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Saman Perera, General Manager at Fairway Colombo, responded to this reviewResponded January 10, 2022

Dear rritzuee,

Thank you for selecting ‘Fairway Colombo” for your recent stay and we thank you for taking the time to review us.
We are pleased to hear that our location was of convenience to you. We are sorry that you had a slight delay at check in as the health related formalities and documentation takes a little bit of time.

We look forward to welcome you in the near future to serve you better.

Saman Perera
General Manager

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Reviewed January 5, 2022

The Fairway offers excellent value in a great location in Colombo. The basic rooms are small, but modern and clean with comfortable beds. The reception desk was very helpful and went out of their way to be supportive (thank you Yohan and Sayeed)! There are several delicious restaurants and fun bars within walking distance, but be sure to ask for a room facing away from the street. There is a bar on the first floor of the hotel and on the roof, so it can be noisy on the weekends in you are in a street facing room. Recommended!

Date of stay: January 2022
Thank bbarbara_1234
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Saman Perera, General Manager at Fairway Colombo, responded to this reviewResponded January 6, 2022

Dear bbarbara_1234,

On behalf of team Fairway Colombo we wish you a Happy and a blessed new year and we thank you for taking your time to review our services. We are very pleased to hear you had a very pleasant stay with us and I will personally congratulate Yohan & Seyyed on their efforts to make your stay a memorable one. We hope this New Year bless you with happiness, prosperity and good health. We also look forward to welcome you in the near future to serve you better.

Saman Perera
General Manager

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Reviewed November 28, 2021 via mobile

The location of the hotel is excellent. The rooms are neat and tidy . The staff is very courteous and helpful . We just step out of the hotel and we are in the heart of the city . Just Opposite to the hotel is the Dutch hospital which has excellent restaurants to choose from ,for your meals . Only drawback is the breakfast is very basic , little more variety could be added . On the whole the stay was comfortable.

Date of stay: November 2021
Trip type: Traveled with friends
1  Thank Delfruzbhot
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Saman Perera, General Manager at Fairway Colombo, responded to this reviewResponded December 12, 2021

Dear Delfruzbhot,

We are pleased to hear that you enjoyed the comfort of our well-designed rooms and the courteous Srilankan Hospitality which is quite familiar to our team at the Fairway Colombo.

However, we are sorry to hear that your breakfast service was not to your expectation and we thank you for the suggestions made.

We look forward to your next visit to the Fairway Hotel where you can experience the service which is usually associated with the Fairway Group of Hotels.

Saman Perera
General Manager

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