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Omega Regency
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Reviews (50)
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31 - 36 of 50 reviews
Reviewed September 27, 2012

The omega was a good choice as it had a great location,near the beach and not far to Colombo .the rooms were large and when we arrived they up graded us ...The staff were all friendly and helpful and the food was excellant .. Having a elevator was a bonus and this hotel was well priced.

  • Stayed: September 2012, traveled as a couple
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2  Thank Erica M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shawantha K, Guest Relations Manager at Omega Regency, responded to this reviewResponded January 12, 2013

Dear Erica,

Thanks very much for your review on Trip Advisor, but sorry for my delay in reply.

We really believe that you enjoyed your stay during your visit last September and it was indeed a pleasure having you two with us.

I hope you are enjoying Cricket between the two nations on your home soil and good luck for your team.

We warmly invite you to stay with us again, next time you would be visiting Dream Sri Lanka, and wish you a very Happy 2013 with lots of joy..!

Regards!
Shawantha Kulatunga
++

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 31, 2012

I stayed here with my wife and 3 children in August, 2012. Initially I had mixed concerns about this hotel by reading the other reviews, but after my stay, I'm glad I chose this hotel. First, I have to thank Mr. Shawantha Kulatunga for helping us through our reservations. All the communications carried out through email and he took care of everything including the airport pickup. Since the luxury family suite was booked, he gave us the executive family room with one queen bed and 2 twin beds for a very reasonable and affordable price. Looking at the rates of the fellow hotels in Colombo these days, Hotel Omega Regency is very affordable and moderately priced. Especially, when you travel with 3 children, you either have to book 2 rooms and there are very few hotels in Colombo offering family rooms that can accomodate a family of 5(me, wife, 2 girls aged 8, 7 and 18 months old infant). The hotel is a bit dated and needs a bit of work, but, must admit that the staff are taking a very good care and doing their best to keep it well. The rooms are big and very spacious. The washrooms are well kept and very clean. A big hats off to the staff of Omega inn. Nothing is too much for them and they'll do everything to their best to make your stay comfortable. The staff were so polite, courteous and very professional. The roomservice was awesome. They were very quick and did their best to keep you happy. All the staff are always smiling and wiling to help with a very polite attitude. A big hats off to them. The beds were so comfortable. Had a wonderful sleep everynight. Overall, I was totally happy and satisfied of our whole stay here. The location is amazing. There are plenty of shops, restaurants, supermarket and pharmacies within walking distance. This is a boutique hotel, and if people needs luxury, then they should go and stay at big hotels which are three times the amount. The staff of this hotel are doing their best to keep this hotel clean and keep the guests happy. Overall, we were extremely happy we chose this hotel and our stay here was a fully satisfied one.

  • Stayed: August 2012, traveled with family
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2  Thank SERAN78
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 22, 2012

The only thing good about this hotel is its location. All tourist destinations are accessible. But this hotel is having poor service in terms of cleanliness & food. Rooms are not having any view. Bathroom was having bath tub but it was dirty. I was shocked to see lizard in my bathroom. I will not recommend any body to stay there.

  • Stayed: September 2011, traveled as a couple
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5  Thank Manisha05
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shawantha K, Guest Relations Manager at Omega Regency, responded to this reviewResponded January 10, 2013

Dear Madam,

Thanks for your comments and concerns about your stay in September 2011, as per your reply to my message on the 06th of Sep 2012.

We pass our apology about the difficulties you faced during your stay in September 2011, but we strongly felt that your self as a guest should have made an formal complaint to the management on the same day, prior complaining on a public forum 11 months after the incidence occurred.

We believe that you spent just a single night in one of our 4th floor rooms along with group members, which are the only category of rooms equipped with bath tubs. However, all our Luxury (4th floor) rooms are being replaced with new Jacuzzi bath tubs and furniture in accordance with ongoing upgrades, with a vision of making our present and future gusts' stays very pleasant and well satisfied.

Moreover, we are now in a process of checking the Register for guest concerns, about your particular complaint to House Keeping, and discussing with relevant service departments to minimize and stop possible reasons would make guests uncomfortable during their stay.

Thanks again for your comments, and we warmly invite you to stay with us again the next time you would be visiting Colombo.

Regards!
Shawantha Kulatunga

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 7, 2012

I have stayed in this hotel before and was happy with their services at that time. When i visited them this year was pleasantly surprised with this hotel. The rooms have been renovated and well done. Service remain to be good and the staff are very friendly. Food needs some improvement. Otherwise overall the hotel is perfectly fine. Definitely will recommend this place.

  • Stayed: May 2012, traveled on business
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3  Thank Sharad K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 29, 2012

We stayed on omega inn for 10 days. Tasty breakfast, good sized clean rooms and excellent customer sevice. Ample tasty breakfast. GOOD VALUE FOR MONEY.

  • Stayed: December 2011, traveled with family
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4  Thank Renuka T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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