Overall, this is the way a hotel should be run. Staff was excellent and very attentive. This is particularly impressive given that this hotel is massive and is typically at about 90 percent occupancy.
A few details: first, it bears mention that the hotel is very secure. Second, the hotel itself is beautiful. The grounds are lush and the common areas are grand. The gym, spa, and pool facilities are excellent. There are two gyms--one for women only and one that is mixed. The pool in the spa area is about a standard 25 yard pool and is fine for lounging about or swimming laps. The locker rooms are newly done are well kept.
The food is excellent. I ate in the main (buffet) area and also in a number of different restaurants. All the food was top quality.
There are a couple areas for improvement: the wifi is a bit spotty in some areas of the hotel. Also, for such a nice hotel, the mattresses are flimsy. This was probably my biggest pet peeve. Finally, some of the fixtures in the older rooms are a bit worn. This is due to the fact that this hotel is typically filled. But this aside, this is the only hotel one should stay in while in Islamabad.
- Official Description (provided by the hotel):
- The Islamabad Serena Hotel stands at the foot of the Margalla Hills, on fourteen acres of land, with beautiful gardens and serene water shore of the Rawal Lake in close proximity, next to the Diplomatic Enclave. The architecture and interiors of this fabulous Hotel building is a mere reflection of typical Pakistani cultural heritage depicting the skills and craftsmanship of native artisans. In this state-of-the-art building, local traditions are elegantly combined with latest technologies in order to provide a comfortable stay to our prestigious guests. ... more less
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