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“High security”

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Islamabad Serena Hotel
Ranked #1 of 22 Hotels in Islamabad
Certificate of Excellence
Liverpool, United Kingdom
Level 5 Contributor
53 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
“High security”
Reviewed January 26, 2013

Located in the Diplomatic sector, the Serena Hotel offers an area of calm in the bustling neighbourhood that is Islamabad. The hotel rooms are spacious and well equipped. There are a number of different restaurants offering a range of cuisines. The buffet restaurant is particularly worth a visit, the selection of foods is vast. The facilities at the hotel are reasonable, but the electrical supply is inconsistent with several outages during my two week stay. The staff are friendly and courteous. The security is strict (it has to be) and efficient. The down side is the amount of stairs that you have to climb from where your car drops you off to the hotel entrance.

  • Stayed August 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Roy W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Serena H, Public Relations Manager at Islamabad Serena Hotel, responded to this review, February 21, 2013
Dear 'Roy W',

Thank you for sharing your experience with us. We really appreciate your feedback. Unfortunately, electrical outages are consistent with the Capital's electrical supply however our alternative power supplies kick in 5 - 7 seconds during all these times.

We look forward to your next visit and hope to exceed your expectations in the future.

Best Regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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557 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (117)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
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English first
Lahore, Pakistan
Level 3 Contributor
19 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed January 10, 2013

A treat for the senses! From the scent of the towels to the toiletries, excellence in every detail. The marble bathroom was beautiful, and the free soft drinks in the mini bar was a hospitable touch. Probably the best hotel in Pakistan.

Room Tip: Get a room in the new wing.
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  • Stayed January 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank IQK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Serena H, Public Relations Manager at Islamabad Serena Hotel, responded to this review, January 16, 2013
Dear 'IQK',
Thank you for submitting your review regarding Islamabad Serena Hotel. We really appreciate your feedback about the room amenities and hope that you shall also perhaps try out the Maisha Spa & Health Club on your next visit.
Best Regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ankara, Turkey
Level 3 Contributor
12 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed December 25, 2012

My cellphone was lost at the enterance of the hotel. Not found. Please pay attention to pickpocketing.
Average cleaning
Average wireless
Well sauna and steam room
Well location
Well laundry
Well lebanon rest.

  • Stayed December 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Fatih K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Serena H, Public Relations Manager at Islamabad Serena Hotel, responded to this review, January 18, 2013
Dear 'xenonfk',
We regret that you experienced this unfortunate incident on our hotel premises. Please let us know your contact information so that we may investigate this matter further.

Let us also assure you that we take these matters very seriously. Every day, our staff members are responsible in returning considerable amounts of cash and material that our guests leave behind. We not only reward all our associates for honesty but recognize one by bestowing our signature Esa Khan Honesty Award every year.

We hope to make your next visit to the Serena Hotels comfortable and pleasant. Best Regards
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Jakarta
Level 6 Contributor
105 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
Reviewed December 21, 2012

Very large hotel, so somewhat impersonal
Facilities are very good: many different restaurants (serving alcohol to foreigners only), large and well equipped fitness room, friendly staff
Did not find the controls of the airconditioning.
Security is big focus point so lots of controls wehen arriving by car

  • Stayed December 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank djcbi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cairo, Egypt
Level 5 Contributor
59 reviews
59 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed December 21, 2012

This is my second stay in Serena, last one was 2 years ago and i can still say this is by far the best hotel in Islamabad and it is one of the coziest hotels i have stayed in, the reception is very huge with authentic decoration, very helpful staff, rooms are too spacey, beds are so comfy, the only comment i have is the food as i didn't like much the food they served in the main restaurants and especially the drinks (Coffee and Tea), it still is better than food outside hotel but i still expected to be on the same tier as the hotel.
Other than that as last time i would definetely stay in Serena in my next visit to Islamabad

Room Tip: Try to get an upgrade to an executive room, it has a lot of benefits including complimentary soft dr...
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  • Stayed December 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Hossam_Elgeneidy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Arlington, Virginia
Level 4 Contributor
34 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed December 20, 2012

I lived at this hotel for six months back in 2002, I lived there one month before it officially opened and have gone back for years now on business. A couple years ago this hotel expanded to include a massive conference center and it is a complex in its own right now.

The location is great for getting to and from the airport, the diplomatic and government offices etc… Obviously this is not a time to be walking around as a foreigner to and from your hotel, but there is a small park right next door.

Security on the front side and where the bulk of the original rooms are as well as the nicely appointed gym and pool are is the front side of the hotel where you benefit from the best stand off and highest security in terms of having to deal with any type of vehicle bomb. This hotel is one of the few in Islamabad which has not had a major security incident. The expansion of the hotel with the conference center has opened up additional entry points and like with any travel to anywhere in the world it would be wise to always have a plan in your mind for any scenario, however the physical security is very good for Pakistan and security is a big priority for the hotel so you can relax in an excellently appointed world class hotel atmosphere.

There are a number of restaurant choices in the hotel all of which are great, the architecture is really worth enjoying and the rooms are well appointed and comfortable. The staff is very friendly and helpful, and if you recognize you are a guest in the country and don’t act like an entitled tourist or ugly westerner you will enjoy not only an excellent culture of hospitality but truly excellent service.

Room Tip: All the rooms are excellent. With all travel to any country with some security issues you should al...
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  • Stayed March 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Savingtheworld
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level 4 Contributor
32 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed December 20, 2012 via mobile

Worst thing is the stairs to go up to the hotel lobby after a long trip . Rooms are old needs renovation for sure . Staff are lacking of communication skills . Not a good choice unless u have to . Food is not that bad . Try to order international dishes if u r demanding as much as me .

  • Stayed December 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Haitham0
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Serena H, Public Relations Manager at Islamabad Serena Hotel, responded to this review, December 23, 2012
Dear Haitham0,

We regret that you feel unsatisfied by the service here at Islamabad Serena Hotel. Please provide us with your contact number so that our management can get in touch with you regarding your feedback and discuss how we can further improve our standards.

Should you feel the need to talk to the Corporate Management directly, please call +92-51-111-133-133 Ext. 5688 to speak with the Corporate Manager PR & Communications.

Regards,
Serena Hotels
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Islamabad Serena Hotel

Property: Islamabad Serena Hotel
Address: Khayaban-e-Suhrawardy, Islamabad 44000, Pakistan
Phone Number:
Location: Pakistan > Islamabad Capital Territory > Islamabad
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 22 Hotels in Islamabad
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Islamabad Serena Hotel 5*
Number of rooms: 387
Official Description (provided by the hotel):
The Islamabad Serena Hotel stands at the foot of the Margalla Hills, on fourteen acres of land, with beautiful gardens and serene water shore of the Rawal Lake in close proximity, next to the Diplomatic Enclave. The architecture and interiors of this fabulous Hotel building is a mere reflection of typical Pakistani cultural heritage depicting the skills and craftsmanship of native artisans. In this state-of-the-art building, local traditions are elegantly combined with latest technologies in order to provide a comfortable stay to our prestigious guests. ... more   less 
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