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A TripAdvisor Member
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Reviewed July 15, 2017 via mobile

It is one of the best hotels in the capital. The rooms are spacious, neat and well maintained. The food is awesome, especially their live BBQ. The new management has worked a great deal to improve the rooms, food and service.
Hats off to the team at Islamabad Hotel.
Keep up the good work

Stayed: July 2017, traveled with family
1  Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
asimzahoor, Manager at Islamabad Hotel, responded to this reviewResponded July 16, 2017

Dear Valued Guest,

Thank you very much for your kind feedback following your stay at the Islamabad Hotel. Islamabad Hotel team is delighted to read that you enjoyed to the fullest the hotel's room, food and the quality of the service.

We hope to have the honor of serving you again, should your travels bring you back to Islamabad Hotel. .

Kind regards,

Asim Zahoor
Rooms Division Manager
Islamabad Hotel Islamabad

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 17, 2017

Wonderful stay.They have good customer service and improved alot comparing to three years back.They have a buffet at Lunch and Dinner which is amazing.
It is in a prime location with blue area close by around 10 mins walk and behind it is Islamabad famous Food street.
Always lively as there are meeting and conference taking place in the evening.

  • Stayed: December 2016, traveled with family
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank muhammad1369
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management response:Responded July 14, 2017

Dear Valued Guest,

Thank you very much for your kind comments following your stay at the Islamabad Hotel. Islamabad Hotel team is delighted to read that you enjoyed to the fullest the hotel's location, recent renovation and the quality of the service.

We are looking forward to welcoming you back soon.

Kind regards,

Asim Zahoor
Rooms Division Manager
Islamabad Hotel Islamabad

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 13, 2017 via mobile

I've recently stayed in Islamabad Hotel on business trip but I am so disappointed with the hotel that I cannot describe. The location is pathetic. Rooms are smelling. Room service is poor. The hotel doesn't have good facilities.

Stayed: March 2017, traveled on business
1  Thank Achakzai
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management response:Responded July 14, 2017

Dear Valued Guest,

We do apologize for any inconvenience you had experienced during your stay with us. We continuously strive to meet our guest expectations and create memorable experiences by living up to “Be our Best”.

Reviewing your comments, we would like to update that we have partly renovated and upgraded hotel facilities and rooms, rest of the work is in process gradually and will be accomplished soon. Regarding location we are a preferred choice for travelers, centered in the capital with popular land marks and transport services around us. Your feedback has been shared with respective departments to ensure guest standards are constantly met without any compromise. We are not very proud with your response and once again apologize that your expectations were not met.

We thank you for the feedback as this provides us an insight to rectify our issues in order to provide great comfort and services to our guests for which we are committed.
We hope to have the honor of serving you again, should your travels bring you back to Islamabad Hotel.

Kind Regards,
Asim Zahoor
Rooms Division Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 13, 2017 via mobile

I stayed one day, but I wasn't satisfy.it is too old and not maintained. Price was high. Rooms are very old and dirty. But breakfast was enough for Pakistan people.it is culturel. Of course I prefer Turkish ones.

Stayed: March 2017, traveled on business
Thank umit d
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management response:Responded July 14, 2017

Dear Valued Guest,

We do apologize for any inconvenience you had experienced during your stay with us. We continuously strive to meet our guest expectations and create memorable experiences by living up to “Be our Best”.

Reviewing your comments, we would like to update that we have partly renovated and upgraded hotel facilities and rooms, rest of the work is in process gradually and will be accomplished soon. Regarding location we are a preferred choice for travelers, centered in the capital with popular land marks and transport services around us. Our Buffet restaurant is quiet popular in the city and serves both Pakistani and Continental dishes. We are not very proud with your response and once again apologize that your expectations were not met.

We thank you for the feedback as this provides us an insight to rectify our issues in order to provide great comfort and services to our guests for which we are committed.
We hope to have the honor of serving you again, should your travels bring you back to Islamabad Hotel.

Kind Regards,
Asim Zahoor
Rooms Division Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 15, 2017 via mobile

One of the most pathetic hotel I have I visited. Poor hygiene. Cockroaches in the room. Poor AC operation. I have requested in the first instant to change my room as it is near to emergency exit where there is huge noise of exhaust. Worst quality of buffet food and variety. The only thing which goes in its favour is its location.

Stayed: February 2017, traveled on business
1  Thank fahhadashhraf
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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