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Reviewed February 25, 2014

The Lion Hotel is nice enough and in a good location if you need to be close to the railway station but the service we got was truly appalling. There appeared to be no record of our booking or pre-payment and we were given "upgraded" rooms for the first night, after which we moved into what we had paid for - rooms which were in fact better. We were asked to pay $40 extra for the first night (about half as much again as the nightly rate) and we were constantly hassled and harassed by the staff until we made this additional payment. Other gripes? Breakfast (which had also been paid for in advance) was not available, one of our rooms did not have a key, there were tiles missing from one of the bathroom walls, the rooms were not serviced (beds were not made, there was no cleaning and no replacement of toilet paper), the wifi was patchy to say the least and - worst of all - most of the staff, who spoke only Mongolian, were unsmiling and unfriendly to the point of rudeness.

Incidentally, we contacted the Mongolia Hotels Network, through which we'd booked the hotel, to try to resolve some of the problems but they too were completely unresponsive, not returning 'phone calls or answering emails.

  • Stayed: September 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Ruth B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.