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Niels
Oregon

Good location

4.0 of 5 bubblesReviewed Dec 10, 2018via mobile
Overall, for a short stay, this hotel does the trick. It’s categorized as a 5*, which it’s not; however, for the price you pay it’s not a bad deal. The main issue is that this hotel is outdated. I can see how it used to be the best hotel in town, but unfortunately that’s not the case anymore. Spa treatments are cheap, as are both restaurants. Location is great.
Date of stay: September 2018
Trip type: Traveled with friends
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Munkhbat E, Hotel Team at Best Western Premier Tuushin Hotel, responded to this review
Responded Dec 12, 2018
Dear nielser87,

Thank you for taking the time to share this review with us. Your feedback is essential in helping us improve our services. While we are glad that you had an overall enjoyable stay, we regret that there were aspects of your stay that fell short of your expectations. It is our hope that you might consider joining us again in the near future, as we would love nothing more than the opportunity to restore your confidence and win your heart in full. Please be assured that your comments have been shared with our team who continually strive to create seamless and positive experiences for our guests. Thank you again and we hope to see you again soon.

Best regards,
Hotel Team
Best Western Premier Tuushin Hotel
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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All reviews overlooking the square sukhbaatar square central location room service spacious rooms breakfast buffet excellent location the air conditioning centre of town floor city ub bw mongolia english kettle
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Reviewed November 14, 2018

The Hotel is everything you would expect from a major hotel chain; large rooms, good service, great reception staff, extensive breakfast options, great value. I would thoroughly recommend a stay - ask for a room overlooking the Chenggis Khan square.

Date of stay: November 2018
  • Trip type: Traveled as a couple
    • Value
    • Cleanliness
    • Service
2  Thank Vasc0P
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Munkhbat E, Hotel Team at Best Western Premier Tuushin Hotel, responded to this reviewResponded November 18, 2018

Dear Vladimir P,

Thank you for taking the time and sharing this review! We are glad that you enjoyed your stay with us. We take great pride in all of the details you mentioned: our rooms, service, excellent staff, and location. Please be assured that your comments have been shared with our team who continually strive to make our guests feel welcome, attended to and comfortable for the duration of their stay. Thank you again and we hope to see you again soon.

Best regards,
Hotel Team
Best Western Premier Tuushin Hotel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 12, 2018 via mobile

This hotel is the perfect place to stay before or after experiencing the yurts. Even if its premises are quite impersonal you will find here all the accommodations you may have missed (or will miss) when touring this incredible country. The staff is nice and efficient and the breakfast offers quite a wide range of choice. If it's possible ask for a room with the view on Oulang Bator central square.

Date of stay: August 2018
Trip type: Traveled with family
1  Thank petitefureteuse
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Munkhbat E, Hotel Team at Best Western Premier Tuushin Hotel, responded to this reviewResponded November 13, 2018

Dear petitefureteuse,

Thank you for your kind review! We take great pride in all of the details you mentioned: our excellent staff, service and location. Please be assured that your comments have been shared with our team who continually strive to make our guests feel welcome, attended to and comfortable for the duration of their stay. Thank you again and we hope to see you again soon.

Best regards,
Hotel Team
Best Western Premier Tuushin Hotel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 19, 2018

Stayed here a couple of nights and the room was dated and worn. The breakfast buffet was typical Western and Asian food, but the staff was great as they actually knew how to make an omelette and knew what type of tea I liked each morning. When my errant luggage arrived a few days late, the staff knew how happy I was (maybe they recognized me and my same clothes day after day). Checked out the top floor Bar and Restaurant, but it was empty and expensive.

Date of stay: September 2018
  • Trip type: Traveled with friends
    • Sleep Quality
    • Cleanliness
    • Service
Thank lawm
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Munkhbat E, Hotel Team at Best Western Premier Tuushin Hotel, responded to this reviewResponded October 22, 2018

Dear lawm,

Thank you for taking the time to share this review with us. Your feedback is essential in helping us improve our services. We regret that there were aspects of your stay that fell short of your expectations. It is our hope that you might consider joining us again in the near future, as we would love nothing more than the opportunity to restore your confidence and win your heart in full. Please be assured that your comments have been shared with our team who continually strive to create seamless and positive experiences for our guests. Thank you again and we hope to see you again soon.

Best regards,
Hotel Team
Best Western Premier Tuushin Hotel

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 13, 2018

We stayed here on two occasions for a night each time. The hotel is very nice and the rooms very comfortable. The rooms on the west have a great view over the Parliament and the main square. The breakfast was also very good. The big let down was the temperature in the rooms. We could not get ours to cool down at all and it was running at about 28 degrees. On our first visit, having the windows open seemed to improve this but even this didn’t work on the second visit. Apart from the heating issue I would highly recommend this hotel. I have taken off one point for that problem.
We also ate at the Bar/Restaurant on the top floor of the hotel. This was a highlight of the hotel. We came here a couple of times during our stays here. It is a beautiful spot with great views over the city. The service was friendly and efficient. (The only black mark is that they seem to not have a lot of the wine that is on their wine list. This is a problem across this hotel.) We had dinner there one night and the steaks and pizzas were very good.

Date of stay: October 2018
  • Trip type: Traveled with friends
    • Value
    • Location
    • Service
Thank CorvettePete
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Munkhbat E, Hotel Team at Best Western Premier Tuushin Hotel, responded to this reviewResponded October 15, 2018

Dear CorvettePete,

Thank you for encouraging review and for staying with us. We are delighted that you enjoyed our services, and we sincerely appreciate your comments about the air conditioning problem you have experienced during your stay, we will share it with our staff and resolve the issue. We look forward to welcoming you back again soon.

Best regards,
Hotel Team
Best Western Premier Tuushin Hotel

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Reviewed October 9, 2018 via mobile

This is the ideal hotel to use as a base as you explore the various areas in Mongolia. We stayed here four different times as we ventured out and it was a great base to return to. The beds and linens are great. The hot water was good mostly but one day we were unable to get anything beyond cool. The wifi is very good and the room comes with the usual amenities. The luggage storage is handled very safely and efficiently. The breakfast is great with a good mix of hot and cold dishes. We had room service one night and it was prompt and good food. One big complaint is the rooms are very hot in cold weather unless you turn the heat off, which is what we did, and even open the windows. I recommend this hotel.

Date of stay: October 2018
Trip type: Traveled as a couple
1  Thank Travel_Pin_Man
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Munkhbat E, Hotel Team at Best Western Premier Tuushin Hotel, responded to this reviewResponded October 11, 2018

Dear Travel_Pin_Man,

Thank you for taking the time to share this review with us. We are delighted that you were pleased with your recent stay with us, and appreciate your kind compliments about our service, amenities and food. Please be assured that we will share your feedback with our team who take pride in delivering the very best of experiences to all of our guests. Thank you also for recommending our hotel on TripAdvisor for other viewers. We look forward to welcoming you back to Best Western Premier Tuushin Hotel very soon!

Best regards,
Hotel Team
Best Western Premier Tuushin Hotel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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