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jamie5126
Boston

Perfectly fine - but nothing special

3.0 of 5 bubblesReviewed Sep 23, 2018
Just stayed in Tuushin hotel last week before leaving on a tour of Mongolian normadic life.

The hotel is fine - but some rooms are showing age. Breakfast was poorly organized and not particularly good. There are only two elevators so during peak times you might wait a while to get up or down.

If you are using this hotel as a gateway to seeing the spectacular Mongolian life outside of UB then it makes a perfectly fine jumping off point - but the experience at the hotel itself is just average.

Not sure about other options - I have not stayed at Hotel 9 but hear that it is newer (but does not have a view of the city as it only has about four floors),,,
Date of stay: September 2018
Trip type: Traveled solo
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Munkhbat E, Hotel Team at Best Western Premier Tuushin Hotel, responded to this review
Responded Sep 23, 2018
Dear jamie5126,

Thank you for taking the time to share this review with us. Your feedback is essential in helping us improve our services. We regret that there were aspects of your stay that fell short of your expectations. It is our hope that you might consider joining us again in the near future, as we would love nothing more than the opportunity to restore your confidence and win your heart in full. Please be assured that your comments have been shared with our team who continually strive to create seamless and positive experiences for our guests. Thank you again and we hope to see you again soon.

Best regards,
Hotel Team
Best Western Premier Tuushin Hotel
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviewed September 17, 2018

Well-appointed rooms and located centrally in Ulaanbataar. Buffet breakfast is excellent. A couple of downsides are the slow elevators (only two, which is inadequate for a high rise hotel) and sometimes inconsistent hot water for the shower.
The executive lounge on the top floor offers great 360 views of the city.

Date of stay: September 2018
  • Trip type: Traveled on business
    • Location
    • Cleanliness
    • Service
1  Thank Alvin V
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Munkhbat E, Hotel Team at Best Western Premier Tuushin Hotel, responded to this reviewResponded September 19, 2018

Dear Alvin V,

Thank you for taking the time to share this review with us. Your feedback is essential in helping us improve our services. Please be assured that your comments have been shared with our team who continually strive to create seamless and positive experiences for our guests.

Thank you once again for your review and we look forward to welcoming you back real soon.

Best regards,
Hotel Team
Best Western Premier Tuushin Hotel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 7, 2018 via mobile

What a find! From this hotel you can walk everywhere in UB but beware of pickpockets watching the entrance of the hotel. The executive rooms have a fantastic view and are spacious and very well appointed. The shower over the bath could be a major problem for older people and travelling with small children as the bath is very high. The breakfast on the 3rd floor has a nice assortment and the egg station is fantastic. The front office staff are friendly and helpful and went out of their way to help one of our group who was sick. They even bought soup and checked up on her without us prompting them. This hotel deserves 5 stars for their service.

Date of stay: August 2018
Trip type: Traveled with friends
3  Thank Braidgirl
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
MunkhbatE3, Manager at Best Western Premier Tuushin Hotel, responded to this reviewResponded September 10, 2018

Dear Braidgirl,

Thank you for taking the time to share such a detailed summary of your experience at our hotel. We are delighted that you enjoyed your stay with us and sincerely appreciate your kind compliments about our hospitality, food, and rooms. Your kind compliments have also been shared with the team who continue to deliver seamless and exemplary experiences for our guests. We certainly look forward to welcoming you back again soon.

Best regards,
Hotel Team
Best Western Premier Tuushin Hotel

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Reviewed August 29, 2018

This is a nice hotel in every way except for the HVAC. We stayed in 4 rooms on three occasions, and had problems with air conditioning in every room.
The employees set the air conditioner on 5 degrees Celsius (59 Fahrenheit) and you are expected to turn the air conditioner on and off as the room gets warmer and cooler. If you set the thermostat for 24 degrees, the air conditioner continues cooling nonstop with the room getting to 19 or lower if you don't turn it off. When we complained, an employee came and told us to leave the thermostat on 5 degrees and turn the A/C off if the room got too cool. In one of the rooms, the A/C didn't work at all and we were moved to another room where the thermostat didn't work. This situation is really unacceptable for a 4-star hotel.

The WiFi was very good, the breakfast was very good, reception spoke good English. The rooms were large.

In our last room, the bracket holding the shower sprayer was loose so the water sprayed toward the curtain. Housekeeping should have noticed this and had it fixed.

Date of stay: August 2018
  • Trip type: Traveled as a couple
    • Location
    • Sleep Quality
    • Service
1  Thank XenophonAnabasis
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Munkhbat E, Hotel Team at Best Western Premier Tuushin Hotel, responded to this reviewResponded August 29, 2018

Dear XenophonAnabasis,

Thank you for taking the time to share your feedback which is essential in our efforts to further improve our service standards and guest experiences. We sincerely apologize for your less-than-satisfactory experience this time and have since highlighted your feedback to the relevant departments. Please be assured that your comments have been shared with our team who continually strive to create seamless and positive experiences for our guests. We hope that we will have chance to welcome you back again and recover your impression of the hotel.

Best regards,
Hotel team
Best Western Premier Tuushin Hotel

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Reviewed August 27, 2018 via mobile

I originally booked to travel solo, and Nomgon (reservations manager) was absolutely superb with his management of my accomodation needs and also organised an amazing tour for us. The hotel is located right next to the square, excellent service, excellent food, and superb service. You can walk to restaurants and shops. Breakfast was excellent with eggs made to your liking, with many hot and cold dishes, fresh coffee and pastries. Breakfast is included in your room rates. They can also organise airport transfers.

Date of stay: August 2018
Trip type: Traveled as a couple
2  Thank Nilmini
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Munkhbat E, Hotel Team at Best Western Premier Tuushin Hotel, responded to this reviewResponded August 27, 2018

Dear Nilmini,

Thank you for your great review! We are delighted that you enjoyed your stay with us and we will share your feedback with our team, especially with Nomgon. We appreciate your kind compliments about our location, staff service and food. Your feedback motivates all of us to keep raising the bar. We hope to be able to welcome you back very soon.

Best regards,
Hotel Team
Best Western Premier Tuushin Hotel

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Reviewed August 21, 2018

Not one to write a long review but in this case, I have to since I was most gratified by the service of the staff. Upon arriving at the hotel, I had a long cut on my palm and was given first-aid treatment by a lone receptionist (it was 11.30 pm). She helped clean my wound, and bandaged it like a pro in the most of 2 minutes, saved me a trip around the city to look for a pharmacy. Best value for money hotel in UB. Rooms are of good size and well-maintained, and the bed!!! My sleep is very precious to me on business trips, and I slept like an infant on the 22nd floor. Views out of the windows pretty much tops any in the city. Me and my fellow travellers were served by a German/English-speaking waiter in the Executive Lounge! That is to say the staff in general were quietly efficient without any fuss, and well-spoken too. I have gone out of my way to take photos, since I owe it to my saviour, the receptionist!

Date of stay: July 2018
  • Trip type: Traveled on business
    • Sleep Quality
    • Rooms
    • Service
4  Thank bayarchingo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Munkhbat E, Hotel Team at Best Western Premier Tuushin Hotel, responded to this reviewResponded August 22, 2018

Dear bayarchingo,

Thank you for taking the time to share this review with us. We are delighted that you were pleased with your recent stay with us and appreciate your kind compliments about our staff, hospitality, and rooms. Please be assured that we will share your feedback with our team. We certainly look forward to welcoming you back again soon.

Best regards,
Hotel Team
Best Western Premier Tuushin Hotel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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